The company is VERY responsive to any questions, problems or confusion. I have ordered from Welham three times and have always been pleased with their product. I DID have a “hangup” this time with th... See more
Company replied
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Review summary
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Reviews shaping this summary
It’s just perfect and you create photos that not even ai could do. you managed to get my dad and his deceased sister and mum all stood next to eachother when they have never had a photo stood next t... See more
Company replied
Can’t give enough positive comments about Welham and Co. Thinking my order had been lost in the mail based on tracking, I contacted Welham several times about my concerns. Each time, within hours, t... See more
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My mother loved the "painting" of her childhood home that her parents built back in the 1950s. Her parents are both deceased, and the photo of the entire family together was the perfect gift. She coul... See more
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Company details
About Welham & Co
Written by the company
Unique, custom portraits. See your artwork before you pay! Simply upload your photos and let our artists do the rest - edits included. We only ship when you're 100% satisfied.
Contact info
NY 10001, 1178 Broadway, 3rd Floor #3020 New York, United States
- support@welhamandco.com
- welhamandco.com
4.0
Great
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Welham & Co
Hello Vanessa,
Thank you so much for your kind words! We're absolutely thrilled to hear that you loved your portrait.
We look forward to turning more of your memories into masterpieces in the future!
Faith @ Welham & Co
Shipping issues …
Really need to be able to ship the gift to client’s address instead of mine …
20 June 2026
Unprompted review
Reply from Welham & Co
Hello John,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your frustration regarding the shipping address issue.
We sincerely apologize for the inconvenience caused when your order was delivered to you instead of your client's address. We understand this created extra work on your end and did not meet the level of service we strive to provide.
We're currently reviewing your order and have sent you an email to discuss the best way to resolve this. Your feedback is important to us, and we're committed to making things right.
Thank you for bringing this to our attention. We appreciate your patience and look forward to resolving this for you.
Faith @ Welham & Co
Amazing work
Amazing work. Sent 3 photos to be combined and they did an amazing job. It was easy to order, customer service was extremely helpful and it arrived on time. Definitely recommend.
5 June 2026
Unprompted review
Reply from Welham & Co
Hello Nicole,
Thank you so much for taking the time to share your wonderful feedback.
Our team takes pride in creating meaningful pieces and delivering excellent service, so hearing that we met your expectations really means a lot.
We appreciate your recommendation and look forward to creating another masterpiece for you in the future! 😊
Faith @ Welham & Co
Couldn't be happier!
The individuals I interacted with were so kind and considerate of the details I requested. They asked pertinent questions about my project an responded quickly. We love the final product!
10 June 2026
Unprompted review
Reply from Welham & Co
Hello Megann,
We’re so glad you love your portrait!
Thank you so much for sharing your kind feedback. I’ve shared it with our team, and it truly brought a smile to everyone. We appreciate your support and are thrilled that you enjoyed the experience.
We can't wait to create more custom artworks for you soon!
Faith @ Welham & Co
Very pleased with the final product
Very pleased with the final product. Great customer service.
19 May 2026
Reply from Welham & Co
Hello Dianne,
Thank you so much for reaching out and for sharing your wonderful feedback! We’re thrilled to hear that you’re so pleased with your portrait and that you had a great experience with our team.
Your kind words genuinely mean a lot to us. I’ve shared your review with the rest of the team—it truly brightened our day!
If there’s ever anything else we can do for you, please let us know.
Faith @ Welham & Co
Product was amazing but waiting time…
Product was amazing but waiting time and communication wasn’t the best until I had to reach out
19 May 2026
Reply from Welham & Co
Hello Alaiyah,
Thank you so much for reaching out and sharing your feedback. I’m glad to hear that you loved your portrait, and we truly appreciate your kind words about it.
I’m sorry the waiting time and communication didn’t meet your expectations. We understand how important it is to feel informed and reassured throughout your order experience. Your comments are incredibly valuable to us, and we’re always striving to be better at keeping our customers updated—ideally before you ever need to ask.
We’re grateful for your support and your honest review. Your input helps us improve and ensures a better experience for both you and future customers. If there’s anything else you’d like to share or if you need further assistance, please let us know. We hope we’ll have the chance to serve you again and provide a smoother experience next time.
Faith @ Welham & Co
Lowkey a scam
Paid extra to expedite creation / delivery. Was guaranteed arrival in 10 days and it actually arrived 30 days later and missed the event that the gift was intended for. When emailing customer service I got little to no response and had to pay extra to get a digital copy to print out myself to gift (after paying for the art and expedited fee).
18 May 2026
Reply from Welham & Co
Hello Martha,
Thank you for sharing your experience with us—I completely understand how disappointing and frustrating this must have been, especially with your order missing a special occasion and the difficulties you faced in getting updates. I appreciate you taking the time to let us know and for your patience throughout this situation.
After carefully looking into your order, I can see there was an unexpected issue in our fulfillment process that led to the late delivery. I’m truly sorry for the inconvenience and the added stress this caused.
To clarify, the “Skip the Queue” option is intended to prioritize your artwork in our design process, but it does not include faster shipping. While it helps ensure your order moves up in production, the delivery timeframe still depends on the shipping method selected at checkout.
We recognize that, regardless of this, your overall experience—with both delays and communication—fell short of what you should expect from us. Your feedback is very important and will help us improve our service and support going forward.
Our team has already reached out to you by email as we’d truly like to help resolve this for you. Thank you again for bringing this to our attention and for giving us the chance to make things right.
Faith @ Welham & Co
Beautiful
Making an order was so easy and the finished product was absolutely beautiful, will definitely be making more orders in the future, highly recommend 😊
11 May 2026
Unprompted review
Reply from Welham & Co
Hi Tahlia,
Thank you so much for your kind words.
Hearing that the ordering process was easy and that your portrait turned out absolutely beautiful truly makes our day. We love being part of creating meaningful keepsakes like yours, and we’re so happy you had a great experience with us.
We’re already looking forward to creating more special pieces for you in the future. Thank you again for your support and recommendation.
Faith @ Welham & Co
Worst company ever!!!
After communicating via email for weeks letting them know I was unhappy with their final product and did not wish to purchase it, this company charged me anyway. Now, they have taken it a step further and actually physically shipped me the product that they knew well in advance I did not want. They have no phone number to call, the only way you can communicate with them is via email where they will delay, play dumb and do everything they an to avoid issuing a refund. They do not want happy customers, they want your money and that is all they care about.
I would stay as far away from this company as possible. Not only are their products poor quality, they are bad and deceitful people that do not operate ethically.
26 May 2026
Unprompted review
Reply from Welham & Co
Hi Casey,
We’re truly sorry to hear about your experience and understand your frustration. Our intention is never to make any customer feel unheard or pressured into keeping a product they are unhappy with.
We would like to clarify that our ordering process, including the automatic charge after proof approval or after the review period has passed without requested changes, is disclosed during checkout as part of our effort to remain transparent with all customers. However, we also understand that policies do not change the fact that you were dissatisfied with the final artwork and overall experience.
We sincerely apologize if our communication came across as dismissive or delayed. We understand your disappointment and recognize that your experience did not meet the level of service we aim to provide.
We have also reached out to you via email in hopes of resolving this matter directly and finding a fair resolution for your concerns.
Customer satisfaction is important to us, and we never want any customer to feel ignored or deceived. We appreciate your feedback and regret that your experience left you feeling this way.
Faith @ Welham & Co
Picture itself
Love everything about the picture. Will getting more in the future
26 May 2026
Unprompted review
Reply from Welham & Co
Hello Brenton,
Thank you so much for letting us know how much you love your portrait!
It truly means a lot to us, and we’d be honored to create more special pieces for you in the future.
Faith @ Welham & Co
Please think twice before using Welham…
Please think twice before using Welham & Co to create something special for you. Their website is not transparent. The conditions placed on your order are buried in the FAQs page. Since I placed my order, their front ‘Shop’ page has been changed, and it now has placed a few FAQs there, which were not there before. If you think the portraits are hand painted, alluded to by their statement ‘Every artwork is created by our artists’ and showing a paint palate beside it, you will be wrong. The artwork is digitally created. I was not notified that a proof was ready to view on two separate occasions. I received a final framed copy without my approval, without changes I wanted made.
It states if I am not happy with the artwork after a proof is sent, and the portrait is still not what I envisioned, a 100% money back guarantee is available. I did not approve my proof, the ‘artwork’ is absolutely horrible, and I have requested a refund of the $152 I paid up front, yet they are not listening to me and fobbing me off when it comes to a refund. I will report to Fair Trading and place my comments on any platform to warn people, the chances are you won’t get what you want.
This is what my portrait result has been. Positively awful!
20 May 2026
Unprompted review
Reply from Welham & Co
Hi Susan,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet the expectations you had for such a meaningful portrait, and we completely understand how important it is to feel confident and happy with the final result.
We always aim to be as transparent as possible about our process, and we’d like to clarify that all of our artworks are digitally created based on the photos provided by our customers. This information is included within our FAQs, where we explain that our portraits are designed digitally by our artists to closely resemble a traditional hand-painted piece.
We’re also very sorry to hear that you did not receive or see the proof notifications sent during the review stage. Our system automatically sends proof emails and follow-up reminders before any automatic approval takes place, but we completely understand how frustrating it must feel if those notifications were missed and you didn’t have the opportunity to request the changes you wanted before production moved forward.
Your feedback regarding the final result is something we take seriously, and we genuinely regret that the portrait did not meet your expectations. While our process allows for unlimited revisions during the proofing stage, we understand your concern that this opportunity was not completed in your case.
We would still very much like the opportunity to help make this right. If you’re willing, please send us photos of the final framed portrait you received so our team can carefully review the concerns you’ve raised and look into possible next steps with you.
Thank you again for taking the time to share your experience. Your feedback is incredibly valuable to us as we continue improving both our service and customer experience.
Faith @ Welham & Co
Excellent service
Excellent service, artwork was as per our expectations.
We will definitely reconsider
30 April 2026
Unprompted review
Reply from Welham & Co
Hello Adnan,
Thank you so much for taking the time to leave this review. We’re really glad to hear the Custom Portrait turned out as you expected — that’s always what we hope for with every artwork we create.
We truly appreciate your support and the trust you placed in us. It means a lot to the team, and we’d be really happy to work with you again whenever you need something special in the future.
Faith @ Welham & Co
Absolutely beautiful work
Absolutely beautiful work! The watercolor framed photo made the perfect closing gift for my home-selling client. The quality, detail, and presentation exceeded my expectations, and my client absolutely loved it. Great communication, fast turnaround, and such a unique personalized gift. Highly recommend!
8 May 2026
Unprompted review
Reply from Welham & Co
Hello Danielle,
Thank you so much for sharing your thoughtful review with us. We're delighted to hear that the Custom Portrait made such a meaningful closing gift for your client. Knowing that the quality, detail, and overall presentation exceeded your expectations truly makes our entire team’s day.
We also really appreciate your kind words about the communication and turnaround time. Thank you again for trusting us with something so personal and thoughtful, and for recommending us to others.
We can't wait to create more custom artworks for you soon!
Faith @ Welham & Co
I was so happy with my first picture of…
I was so happy with my first picture of our Grands and Great-grands that I ordered another one with our grown kids. Getting everyone together at they same time is such a hassle. You listened to what I wanted and I absolutely love the pictures. I will order again! Thank you!
13 April 2026
Unprompted review
Reply from Welham & Co
Hello Pat,
We’re so glad you love your portrait!
It really means a lot to hear that, especially knowing how hard it can be to get everyone together for a photo. We’re so happy we could turn those special family moments into something you can treasure.
Thank you for your kind words and trust in us, we can’t wait to create more beautiful memories for you in the future!
Faith @ Welham & Co
Exceptional work as always
The portraits always come out fantastic. Work is exceptional and delivery is always quick. Will continue to use their services.
7 April 2026
Unprompted review
Reply from Welham & Co
Hello Dariana,
Thank you so much for taking the time to share your kind words and positive feedback with us. We truly appreciate your support and trust in our work.
We’re thrilled to hear that you've had such consistent, exceptional experiences with both the quality of our portraits and the speed of our delivery. Your continued loyalty means a lot to our team, and we’re grateful to have you as part of the Welham & Co. family.
We look forward to creating more masterpieces for you again soon!
Faith @ Welham & Co
Amazing customer service
Was an amazing service from the start to the end. Im so amazed how quickly they did my picture and I did not pay until I was happy with picture. I made them change a couple of things and they made as many adjustments as I asked until I approved the final. Then it was shipped and delivered within a couple of days of approving the photo. The final result was beautiful and looked so real!
21 March 2026
Unprompted review
Reply from Welham & Co
Hello Zaynib,
Thank you so much for sharing your wonderful feedback with us. It really means a lot to know that you had such a positive experience every step of the way. We’re grateful that you trusted us to create your artwork and that we could make all the adjustments you requested until you were completely satisfied. Knowing the final piece was beautiful and arrived quickly makes us truly happy.
We look forward to creating more masterpieces for you again soon!
Faith @ Welham & Co
The quality is great but ordering
The quality is great! Beautiful product but the ordering process was frustrating. Don't accept not even my debit card. After getting payment settled toooo many emails making a huge confusion on what had been already answered. Lacked organization and track keeping of what had been discussed which delayed my order and delivery way past closing date.
27 February 2026
Unprompted review
Reply from Welham & Co
Hello Marilyn,
Thank you so much for taking the time to share your thoughts with us. I’m sorry to hear that the ordering process left you feeling frustrated and confused, especially after the payment challenges and series of emails. This is certainly not the smooth experience we aim to provide.
We truly value your feedback regarding communication and organization, and will be sure to pass your comments along to our team. Insights like yours help us identify areas where we can do better for our customers.
We’re so grateful for your patience and thrilled that you love the quality of your finished portrait. Thank you again for choosing us to create your artwork.
Faith @ Welham & Co
very happy with the artwork outcome
very happy with the artwork outcome, my daughter loved it...
customer service is trusty…i experienced little confusion with my order, the response, following up was quick, matter was adress right away…
very well recommended
:)
22 February 2026
Unprompted review
Reply from Welham & Co
Hello Arlena,
Thank you so much for your kind words! We’re thrilled to hear your daughter loved the portrait and that our team could quickly help with the order mix-up. It truly means a lot to us, and your recommendation truly brightens our day.
We can't wait to create more custom artworks for you soon!
Faith @ Welham & Co
Reply from Welham & Co
Hello Christy,
Thank you so much for sharing your wonderful feedback. We truly appreciate you letting us know how much you loved your portrait!
It means a lot to us to help capture your special memories, and we’d be delighted to create more meaningful pieces for you in the future. If there’s ever anything else we can do, please don’t hesitate to reach out.
Faith @ Welham & Co
Do not recommend
Do not recommend. awful experience and awful customer service
This was a horrible process from start to finish. There was always a different excuse as to why my order was delayed and often avoided answering all points of my email. On the 29th of January they told me my order was due for delivery on the 30th when it in fact hadn’t even been framed or shipped. Another time they told me there was a delay in just uploading my proof because they don’t have my phone number??? The list goes on and on.
When mentioning the disappointment and how I’d never use this company again, they offered me a store credit… despite me JUST saying I’d never use them again. After me acting a little crazy they finally agreed to a 30% refund.
What was meant to be a special gift for my mother’s 60th birthday has turned into an absolute mess thanks to this company and it has left me no time to organise a new gift for my Mum which has left me feeling stressed and upset.
It took over a month for me to receive my item.
Save your time and money.
10 February 2026
Unprompted review
Reply from Welham & Co
Hello there,
Thank you so much for taking the time to share your experience with us. I’m genuinely sorry to hear that your order was so disappointing, especially given how important it was as a gift for your mother’s 60th birthday.
I completely understand how frustrating and stressful it must have been to deal with repeated delays, unclear communication, and responses that didn’t fully address your concerns. Our intention is never to leave you feeling ignored or let down. You deserved a much smoother process and a more sensitive resolution.
While I realize this doesn’t change what’s happened, I want you to know your feedback is being taken very seriously and will be shared with our team so we can make improvements. If there’s anything further we can do to make things right for you, please let me know. You can also reach our support team directly at support@welhamandco.com if you wish to discuss your experience in more detail.
Faith @ Welham & Co
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