WATT E-Bike Reviews 

After 5 years the accu of my watt bike needed replacement.
I tried for to get hold of someone (the number here on trustpilot also doesn’t work anymore), but without much success. Neither did my dealer succed.
After week the customer service finally responded and shared how we „can order an accu“.
Well, not quite. In fact my dealer got a message that he can send them the accu so that it gets renewed. However, the BMS will stay the old. So I would get a new accu for almost 400 Eur excluding VAT. And it might that the accu is then okay but the BMS is not working anymore. In this case the whole accu would have been sunk costs.
They are not replying neither on whatapp, nor by email nor to my dealer.
This feels to me like a scam - nothing else.
In othe electrical bikes you get a new Bosch accu for 500 Euro.

Update and reaction on the post from Watt.
This is not a misunderstanding.
Important for all who are reading this: The BMS (mini computer) sits in the accu and a new accu means that the BMS gets replaced too, not only the cells.
In my case I can now pay 390 Eur for new cells but doesn’t get a new BMS. Testing a BMS doesn’t mean anything. The BMS can just become defect a couple of days after testing and then I would have paid 390 Eur for nieuw cells, but my bike remains impossible to use.

Watt, stop treating your customers like they are stupid. I have now spent over 6 weeks with Watt on this matter, only to understand what I have described above.

My bike from Watt is just 5 years old and now effectively unusable. That’s the truth.

Watt E-bike have been cooperative in supplying a spare back wheel out of warranty for my Watt Brooklyn, which broke during an enthousiastic start from a traffic light. Unfortunately there were some delivery delays but this is not their fault (assuming they tried to contract a good delivery company). And it was otherwise quickly resolved by Watt after a short email exchange.
Happy owner of Watt ebikes since 2022.

Very efficient and fast service I found myself really good

Great bike and good customer service. Part of my order went missing but the chat agent was very helpful and solved the issue.

I've been using my WATT Dublin ST bike for several months now, and I couldn't be happier with it. It's truly been a joy to ride. <3 A special shout-out to Soeradj from customer care! He provided outstanding support with all my questions and repair requests. His help was invaluable and really made the difference in me recommending this company to my friends and family.

The Highlights:
Perfect for shorter riders: As someone who's 1.57m tall, I can confirm the medium sized bike is incredibly comfortable and well-suited for smaller individuals.

Stunning design: The bike's aesthetic is simply beautiful! I LOVE the colors. It's clear a lot of thought went into its appearance.

Dutch design practicality: Being a Dutch company, WATT understands the need for practicality. The chain guard/mud guard is a huge plus – a definite must-have for anyone who wears long dresses, skirts, or wide trousers, preventing snags and dirt.

Rides well without power: A major bonus is that the bike still rides smoothly even when the battery is depleted. You won't be stranded!

Ideal for commuting & city life: Whether it's for my daily commute to work or zipping around the city, this bike handles it all perfectly.

A Few Points to Consider:
Initial assembly glitch: On the very first day, the bike wasn't entirely securely assembled, and the mudguard unfortunately fell off while riding. However, Soeradj quickly arranged for me to get it repaired at a service point without any hassle.

Display issues: The display isn't the most aesthetically pleasing. A few months in, my display stopped working, making it impossible to tell if the screen was on or off. The good news is that WATT promptly sent a replacement, highlighting how easy it is to replace this part without lengthy repair or waiting times. I guess apart fron the aesthetics, it's actually a good alternative to the build in displays.

Overall, I'm extremely pleased with my WATT Dublin ST. As a Dutchie, having owned several bikes (both electric and regular) in the past, I can confidently say that I highly recommend WATT e-bikes to anyone in the market for a reliable and stylish electric bicycle.