Recently ordered some barstools from Woltu via Amazon as they were one of the few places doing the design and colour that I was looking for. They arrived quickly, matched the pictures and were easy to... See more
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Woltu customer service is exceptional. When a part that arrived was broken, it was immediately replaced. Two years later a client of mine broke one of the barstool and Woltu replaced the chair top for... See more
I recieved 2 night stand and makeup stand, all seperate shipment and the night stands were broken alittle bit from two parts but the make-up one was quit good, i liked the products just this issue a... See more
Company replied
I have ordered two objects and had to pay transport twice. The colors are not the same as they are presented on the website UPDATE: the Support team got in contact and had the situation sorted out... See more
Company details
Written by the company
Mit dem Designkonzept von Innovation, Umweltfreundlichkeit, Schönheit und Zweckmäßigkeit versorgt WOLTU seit seiner Gründung im Jahr 2007 über 10 Millionen Haushalte mit mehr als 100.000 Produkten, von Innen- und Außenmöbeln über Wohnaccessoires bis hin zu Garten- und Outdoor-Produkten, damit Sie einen komfortablen und ästhetischen Lebensraum auf die bequemste Weise gestalten können.
Contact info
Emil-Wagener-Str 1, 42289, Wuppertal, Germany
- trustpilot@woltu.de
- woltu.de
3.9
Great
568 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
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I bought a gaming chair and it's…
I bought a gaming chair and it's extremely comfortable, even during long sessions (10 hours per day during the week-end lol). The build quality feels solid and the design is great
20 March 2026
Unprompted review
Wrong size high table
I purchased the white rectangular bar high table from Amazon Italy. On the app, this product is listed in two sizes: 100cm wide and 140cm wide. I ordered the 100cm version, but the table I received was 120cm.
After contacting customer service and sharing screenshots of the product page (which clearly states 100cm everywhere), I was told that the delivered product is considered correct at 120cm and that I would have to keep it. They only offered me a €15 discount as compensation.
This is totally unacceptable. The product details are misleading, and instead of admitting the error, they are refusing a proper solution. At the very least, the company should apologize, correct the product listing, provide me with a return label, and issue a full refund.
Order ID: 402-3492143-8398724
5 September 2025
Unprompted review
Reply from Woltu
Dear Customer,
We are sorry that our customer service has given you a poor shopping experience.
Our company values customer feedback. Based on your complaint, we have asked the relevant colleagues to investigate your case.
Hopefully, we can resolve the issue together. Of course, we want satisfied customers and therefore look forward to your response! Please contact us again (trustpilot@woltu.de)!
Thank you and best regards,
Woltu Team
Initial bad experience turned in a good one thanks to their customer care
I had an unlucky experience with this company because a night stand I had ordered had a broken drawer. I contacted their customer service to return it. It took a series of email exchanges to explain the situation and show the damage on the product, but in the end they were very kind and agreed to send me a full refund. Even though I did not have a positive experience with their products, I really appreciated their efforts to solve my situation and their sincere apologies.
4 December 2024
Unprompted review
Reply from Woltu
Dear Customer,
We are so sorry that you had this experience.
Based on your complaint, we have asked the responsible colleagues to investigate your case. Don't worry, we will definitely check it and give you a satisfactory answer. Please contact us (customerservice@woltu.eu) again!
Look forward to your kind reply.
Best wishes
Woltu team
Great purchase
Recently ordered some barstools from Woltu via Amazon as they were one of the few places doing the design and colour that I was looking for. They arrived quickly, matched the pictures and were easy to assemble. They aren't as heavy as some others I've tried but they were at least 50-70% cheaper and relative to this they are quite comfortable and look very stylish. Definitely recommend.
25 September 2024
Unprompted review
Woltu customer service is exceptional
Woltu customer service is exceptional. When a part that arrived was broken, it was immediately replaced. Two years later a client of mine broke one of the barstool and Woltu replaced the chair top for free within a matter of days. Quality and amazing service, such a rare combination.
15 September 2024
Unprompted review
Pièces manquantes ds le colis
Colis bien reçus dans les temps via Amazon
Deux penderies
Montage effectivement facile mais il manque deux supports de sol 😭😭😭
Du coup, impossible de faire tenir ces penderies !
7 September 2024
Unprompted review
Reply from Woltu
Dear Customer,
We are so sorry that you had this experience.
Based on your complaint, we have asked the responsible colleagues to investigate your case. Don't worry, we will definitely check it and give you a satisfactory answer. Please contact us (customerservice@woltu.eu) again!
Look forward to your kind reply.
Best wishes
Woltu team
We bought a Woltu aluminium camping…
We bought a Woltu aluminium camping table , 4ft, silver , via Amazon. It arrived damaged as was the packaging. We have tried to contact by phone. No answer, left message, no return calls. Customer service is very poor. All we want is what we paid for!!!
6 July 2024
Unprompted review
Reply from Woltu
Dear Customer,
We are so sorry that you had this experience.
Since we currently only have one hotline, unfortunately it often switches to automatic announcements, which means we might miss your call.
We are also currently receiving a lot of messages, so we cannot keep up with the responses. But normally our customer service will process your request within 24 hours (excluding holidays and weekends).
Based on your complaint, we have asked the responsible colleagues to investigate your case. Don't worry, we will definitely check it and give you a satisfactory answer. Please contact us (customerservice@woltu.eu) again!
Look forward to your kind reply.
Best wishes
Woltu team
Toilet seat is impoosible to fit screws…
Toilet seat is impoosible to fit screws have no thread to secure. Absolute waste of money. Avoid!
1 April 2024
Unprompted review
Reply from Woltu
Dear Customer,
We are so sorry that you had this experience.
Based on your complaint, we have asked the responsible colleagues to investigate your case. Don't worry, we will definitely check it and give you a satisfactory answer. Please contact us (customerservice@woltu.eu) again!
Look forward to your kind reply.
Best wishes
Woltu team
0 response from CS
Ordered through Amazon and the parcel was marked received when it never arrived, now completely impossible to get in touch with their customer service both via email and phone. I actually suspect the phone number never has an operator working it
1 February 2024
Unprompted review
Reply from Woltu
Dear Customer,
We are so sorry that you had this experience.
Unfortunately, the hotline is understaffed and when the line is busy, only announcements are played. But our customer service can also be reached by email. Your request will be processed within 24 hours on working days.
In order to better solve the problem, we need more information. Would you send us an email with your order number? We would be happy to address all of your questions and concerns. Please contact us by replying to this email and we will endeavor to resolve your issues.
Don't worry, we will definitely check it and give you a satisfactory answer. Please contact us (customerservice@woltu.eu) again!
Looking forward to hearing from you soon.
Best wishes
Woltu team
Ich spreche kein Deutsch
Ich spreche kein Deutsch.
Assessment in French (or English if not possible) would be better to reply your questions
5 January 2024
Great service and product but difficult to reach the customer service
At first when I made my order the company did not send me any confirmation or info of the order. It was very difficult to reach the customer service by email. Also the company website had a different email address for customer service than for example the company social media page. The company contacted me after I made the first review in Trustpilot. After that the communication was great and the delivery was fast and the product is very good.
17 January 2024
Unprompted review
Reply from Woltu
Dear Customer,
I'm sorry that your previous customer service gave you a bad shopping experience. We also recently upgraded our mailbox system, so we were unable to respond to your messages in a timely manner or some messages were missed. The IT staff is currently working on an emergency solution. We apologize again for the inconvenience.
Based on your complaint, we have asked the responsible colleagues to investigate your case. Don't worry, we will definitely check it and give you a satisfactory answer. Please contact us (customerservice@woltu.eu) again!
Look forward to your kind reply.
Best wishes
Woltu team
Excellent service.
4 December 2023
TERRIBLE CUSTOMER SERVICE
Shocking customer service. Purchased a desk via Amazon. No assembly pack. Contacted them requesting the parts. They came back 2 days later to ask if I was sure they weren’t in the box (duh!). Requested again and eventually sent out … never to arrive. Bought the desk for my disabled daughter for her revision. Impossible to return the desk as they won’t return messages to arrange either a collection or resend parts. One of the other would be fine. Shame I can’t review the product. Avoid this company at all costs.
1 December 2023
Unprompted review
Reply from Woltu
Dear Customer,
We are so sorry that the previous customer service gave you a bad shopping experience.
Based on your complaint, we have asked the responsible colleagues to investigate your case. Don't worry, we will definitely check it and give you a satisfactory answer. Please contact us (customerservice@woltu.eu/support@woltu.eu) again!
Look forward to your kind reply.
Best wishes
Woltu team
Outstanding and quick delivery to UK.
4 July 2023
Reply from Woltu
Good day,
Thank you for your positive feedback, it means a lot to us. We would look forward to your next visit and will continue to do our best.
Best wishes
Woltu team
I recieved 2 night stand and makeup…
I recieved 2 night stand and makeup stand, all seperate shipment and the night stands were broken alittle bit from two parts but the make-up one was quit good, i liked the products just this issue and the late response to resolve my issue, but everything was fixed after getting in contact with them and i order more stuff from them as i really liked the products
Edited : 24 july
4 July 2023
Unprompted review
Reply from Woltu
Dear Customer,
First of all, we would like to apologize for the unpleasant shopping experience. We are currently receiving a lot of messages, so we cannot answer them quickly. But normally our customer service will process your request within 24 hours. It could be, as unfortunately often happened, that our reply or your message ended up in the spam, so that the messages were missed. We deeply regret this.
We have reported your case to the relevant departments for improvement as soon as possible and apologise again for the poor shopping experience.
Hope we can get your kind understanding.
Warm regards
Woltu team
AVOID AT ALL COSTS
AVOID AT ALL COSTS
This company has failed, at every opportunity, to remove unsolicited goods from my property which I have accommodated for them to collect on three separate occasions. They are now harassing me for payment for these items that I did not order.
If you value your time and sanity, avoid this company at all costs.
20 July 2023
Unprompted review
Reply from Woltu
Dear Customer,
We would like to apologize for the unpleasant shopping experience. Our company attaches great importance to the opinion of customers.
Would it be possible for you to provide us with a reference number?
Hopefully we can solve the problem together. Of course we want to have satisfied customers and therefore we hope for your answer! Please contact us (support@woltu.eu) again!
Best regards,
Woltu team
I initially gave a 1-star review…
I initially gave a 1-star review (deleted and this is an updated review) as it was impossible to get support or help. It was only after posting a reviewing here that I was contacted. With a 20-day period from time of placing an order to getting a reply - decided to cancel my order and request a refund. Its a pity as their poor customer service seems to be a recurring problem despite many other compliants. Having good products is not enough if service delivery is poor.
4 July 2023
Unprompted review
Reply from Woltu
Dear Customer,
First of all, we would like to apologise for the late reply. We are currently receiving a lot of messages, so we cannot answer them quickly. But normally our customer service will process your request within 24 hours. It could be, as unfortunately often happened, that our reply or your message ended up in the spam, so that the messages were missed. We deeply regret this.
We have reported your case to the relevant departments for improvement as soon as possible and apologise again for the poor shopping experience.
Hope we can get your kind understanding.
Warm regards
Woltu team
Client-oriented support, ok quality
I have ordered two objects and had to pay transport twice.
The colors are not the same as they are presented on the website
UPDATE: the Support team got in contact and had the situation sorted out. Nevertheless, I leave 4 stars at review and not 5 due to the fact that I expected an answer before I received the order
4 June 2023
Great product
Great product, good quality, good service, and a good price. Very happy. Would recommend.
3 May 2023
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