Remote Reviews 

3,289
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 938 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the platform's ease of use and the seamless, automated processes for tasks like onboarding and offboarding. Many highlight the efficiency of the service, noting quick response times and helpful staff effective at resolving queries. People appreciate the excellent customer service, finding the support team responsive, understanding, and genuinely committed to assisting them. However, some customers also noted significant delays in receiving responses from support, with requests often ignored for days or weeks, leading to frustration. A few other people also felt that non-standard issues were difficult to resolve and expressed concerns about competence, citing instances of payroll errors and issues with financial record management.

What people talk about most

Response time

Reviewers highlight positive aspects of response time, with many customers praising the team's immediate and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and quick... See more

Customer service

Customers consistently note positive experiences with customer service, praising the helpfulness and... See more

User experience

Users describe positive interactions with user experience, finding the platform easy to use, well-organized,... See more

Service

Consumers find service to be positive, with many recommending the company for its reliable Employer of Record... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to use & simple enough to set up with the employer. Very easy to upload receipt to claim expenses and you can book annual leave, see payslips etc. Nice to have one app over multiple app for th... See more

Rated 5 out of 5 stars

I liked that all paperwork processes are automated or self service is possible. No need to write emails or make calls to get a document. Expenses can be filed similarly. Everything was frictionless, t... See more

Rated 5 out of 5 stars

Remote had a smooth onboarding and offboarding process. No fuss, no hiccups. The interface is easy to navigate, and their support is great.

Rated 5 out of 5 stars

The Remote team helped answer my many questions as a first time customer and as someone who is new to engaging with people through Employer of Record - there were many! As soon as we agreed, the onbo... See more


Company details

  1. Payroll Service
  2. Business to Business Service
  3. Human Resource Consulting
  4. Recruitment Service

Written by the company

Hire international talent in minutes. Rollout international expansion with ease. Remote is the most disruptive global payroll, tax, contractor management, and global HR solution for distributed teams.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(3,289)

954 reviews in the last 12 months

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Rated 1 out of 5 stars

I do NOT recommend Remote.com

I do NOT recommend Remote.com. Yet ANOTHER payroll error from Remote.
Please note that this is about the 6th time they have erred on my payroll, including a huge mistake resulting in them forcing me to give back thousands of dollars, so i can get paid my regular pay - threatening to not pay me until i give back the $5K of error they did, even though my pay would be slightly above that $5K error. So I had to wait while they resolved it without having any money for that pay period!

Here is their explanation this time:
"INFORMATIVE PAYROLL Summary 📝 Due to an issue during payroll processing, your July 15, 2026 payslip included higher statutory deductions than expected. Your July 31, 2026 payslip will include credits for the over-withheld amounts. No action is required from you. Hello, We're reaching out to inform you about an upcoming payroll correction related to tax withholding in your July 15, 2026 payroll. What happened Due to a payroll processing issue, employer Registered Retirement Savings Plan (RRSP) contributions were treated as taxable income twice in the July 15, 2026 payroll. As a result, deductions for pension plan contributions, including Canada Pension Plan (CPP), additional Canada Pension Plan (CPP2), Quebec Pension Plan (QPP), additional Quebec Pension Plan (QPP2), where applicable, and federal and provincial income tax were higher than expected, resulting in lower net pay. What you need to know We've fixed the issue and taken the necessary steps to prevent this from happening again. We'll apply the required corrections in your July 31, 2026 payroll. Your July 31 payslip will include separate adjustment line items, such as FIT Adjustment or CPP Adjustment. Each adjustment reflects the amount that was over-withheld for that statutory deduction in your July 15, 2026 payroll. The adjustments may include CPP, CPP2, QPP, additional QPP2, and federal and provincial income tax, where applicable. No action is required from you. We apologize for any inconvenience this may have caused and appreciate your understanding as we resolve this issue. If you have any questions or need assistance, reply to this email or chat with us for real-time support. We’re here to help! Thank you, Your Remote Team"

21 July 2026
Unprompted review
Remote logo

Reply from Remote

Hi BNM,

Thanks for your honest review, we appreciate you detailing your experience.

We've confirmed the July 15 payslip error and are correcting it in your July 31 pay. However, your account history includes multiple concerns, and we need to verify the full context before we can comment on each one accurately.

Here's what we're doing: I'm escalating your case to our leadership team, and they will contact you directly to review your complete support history together. They'll have access to your full records and can give you accurate answers about what happened and why.

We take your concerns seriously, and we're committed to getting this right.

Thanks again,

Kind regards,

Mel Diamond - Senior Voice of the Customer Manager at Remote

Rated 4 out of 5 stars

Go for it!

I had some inconveniences to set up my account but help desk was right on spot! After getting into my account, I sailed through the tabs and friendly instructions. Just good common sense. Easy to update and maintain.

17 July 2026
Rated 5 out of 5 stars

I hardly need to contact Remote as the…

I hardly need to contact Remote as the service runs seamlessly, however on the occasions when I have needed support they have dealt with my enquiry quickly and efficiently. The bot is normally enough assistance, but when it cannot fix the issue I am redirected to somebody who can. All good.

21 July 2026
Rated 5 out of 5 stars

Incredibly fast and helpful service!

I had a fantastic experience with Remote! I can't thank Alex Guzman enough for his super quick response and incredible help. He resolved everything smoothly and efficiently. Exceptional support!

19 July 2026

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