Rose Bikes Reviews 

Very disappointing experience with ROSE Bikes

I returned my order and provided ROSE Bikes with the requested proof of shipment and purchase documentation. Despite this, my refund was not processed within a reasonable timeframe.

I contacted customer service repeatedly to ask for an update. Instead of receiving a concrete answer or a clear resolution, I repeatedly received essentially the same standard response saying that my case was “still being processed”.

I provided the requested documents and proof, yet the matter continued to be delayed without a clear explanation or a concrete date for the refund.

As a customer, I find this level of communication and handling of a return completely unacceptable. I should not have to repeatedly contact a company simply to get a clear answer about money that is owed to me.

I hope ROSE Bikes improves its customer service and, more importantly, actually resolves cases like this instead of repeatedly sending automated or generic responses.

Based on my experience, I cannot recommend ROSE Bikes’ customer service.

The story of my backroad continues…after a cracked handlebar (which itself was handled very poorly and I had to pay for a new one despite warranty), now the derailer hanger broke after my bike simply fell on the ground (yes, I should have placed better against the wall, but still). Moreover, the paint work chips like crazy - much more than on any bike I’ve ever had. And on top of that, the seat post is very noisy no matter what I try (clean, mounting paste for carbon, torque wrench, etc). The bike looks great, sure, but the overall experience is truly disappointing :(

Very disappointing experience with ROSE after-sales support.

I bought a new PDQ 3 bike. The bike itself is great, but the quality of the after-sales support made me decide to leave a negative review. Unfortunately, there were problems with the bike from the very beginning. It was making loud, worrying noises from the seatpost / seat tube area, and the suspension lockout switch was not working. In my opinion, this points to poor quality control before shipping, as issues like this should not occur on a brand-new bike.

I reported the problem to ROSE, but I received no reply for around two months. Only after sending the message again did the company respond. They suggested that I should have an initial diagnosis or repair carried out at a local bike shop, and that they would reimburse the costs up to a previously agreed limit.

I did exactly what they suggested. I took the bike to a local service shop. The exact cause of the noise was not clearly identified, but after the service the problem disappeared. It is possible that the issue was caused by dirt or contamination around the seat tube area. I then sent ROSE a message regarding the reimbursement. I received no response for a month, so I sent another reminder. Almost another two months are about to pass, and I still have not received any reply.

To sum up: the bike had issues from new, the quality control was, in my opinion, insufficient, and the after-sales communication has been very poor. The most disappointing part is that the company proposed a solution themselves, but once I did my part, they simply stopped responding.

I order a lot of bike parts on different sites, a few thousand euros worth every year. Rose is by far the worst in terms of delivery and service. They regularly mess up the address or some detail and they do not allow automatic packstation redirection. Their customer service is extremely impolite and doesn't care about helping the customers at all. I am going to boycott them completely from now on, and move my business to the competition even if I am paying a little more.

I fell for Rose Bikes’ slick marketing, polished website, colourful Instagram photos, and loud claims about customer care. The reality was completely different.

Weeks without replies on Instagram. Emails answered after 10 to 14 days, full of vague, generic, and dismissive responses. Then I ordered two bikes to Poland, and despite providing the correct details, they shipped them to a street address with no house number. Only the courier’s common sense prevented a serious delivery problem. I reported this to Rose Bikes. Did they apologise? No. After 10 days, they asked whether the order had been placed online or by phone, and then disappeared again. Great marketing, terrible communication, careless order handling, and zero accountability. One more thing. One of the packages hasn't been sealed.

Please check other 1 or two stars reviews.
The answers are generic. Subjects are almost the same.

I strongly do not recommend Rose Bikes. There are plenty good looking bikes at comparable quality. In the Rose Bikes, they do not care.

Edit 01.06.2026: Rose Bikes can answer, within one working day - but as noticed only to reviews to protect the PR. Update after 75km use of the bike: Support clicks, so I will send the bike to the bike appraiser for evaluation, according to the results I will proceed with legal actions toward producer.

Trying to the attention of customer service. Have emailed their “Technik”, “service” and “customerservice” - mail multiple times the last weeks without response.

Should be an easy answer. And actually quite happy with the bike - it’s just broken and I need help for my insurance. Rose please answer so I can get on the road again !!!

Received an opened and incomplete product instead of a new one. I contacted the seller twice with photos attached, but never received any response. Very disappointing customer service. Not recommended!

Four years ago I paid more than €4,000 for a ROSE Backroad AXS. Until a fortnight ago, I recommended the brand enthusiastically.

Then, during the first ever bottom bracket inspection, the cup simply fell out of the frame with the crank. No crash, no damage, no wear. Less than 7,000km ridden. (I mostly ride my road bike).

Both my local bike store and an independent carbon repair specialist measured the bottom bracket shell at 4mm oversized. (The expected tolerance on a BB shell is hundredths of millimeters, not whole millimeters.)

Manufacturing defects happen: I get that. What I don't get is ROSE's response.

The absence of human judgement anywhere in the process was appalling. Every email led back to the same loop: warranty expired, please proceed to the Crash Replacement Service, nothing else we can do.

I repeatedly explained that this was not crash damage and asked how ROSE would handle the issue if inspection confirmed a manufacturing defect. They repeatedly refused to answer the question. They also refused my request for a phone call.

The only path offered and repeated was:

• pay €90 for inspection
• pay shipping
• best possible outcome, buy a replacement frame "at 50% discount"
• pay labour (open ended)
• pay “small parts” (open ended)
• all regardless of cause

The only time anyone tried to call was after I wrote a letter to the CEO. When I tried to return the call I was sent back into the same infuriating loop.

I find it staggering that a manufacturing company would be so dismissive of query about a manufacturing fault.

In the end I gave up and asked the independent repair specialist to fix the problem. I’ve also asked him to spray over the ROSE logo while he’s at it.

This will likely cost me more than paying Rose for a replacement frame. But I no longer want that name on my bike.

Rose Bikes contacted me immediately after my first review and promised to investigate the issue. Nearly a week later, there is still no update, no package, and no clarification about where the shipment is.

At this point, the entire experience appears highly untrustworthy. I now expect to file a payment dispute with my bank. Based on my experience, I strongly advise other consumers not to shop from this webshop.

Great range of products and competitive prices with reasonable international delivery.
Customer service could be better.
Order No 106902510.

I am extremely disappointed with how my warranty case was handled.
My ROSE Backroad frame developed a crack around the bottle cage mount during normal use. The bike was well maintained, never crashed, and all bolts were tightened using a proper force.
ROSE rejected the claim, stating “external force”, but did not provide any technical evidence, measurements, or inspection report to support this conclusion. Despite multiple requests, they also refused to provide photos of the bike after unpacking at their service center, claiming that paint chips indicate the bike's accident history.
The proposed repair cost was around 1100 EUR, which is a significant percentage of the bike’s value.
During the dispute, I initiated a case with the European Consumer Centre. Despite this, ROSE imposed deadlines, referred to storage costs, and ultimately returned the bike without my consent, effectively interrupting the mediation process.
This experience has completely destroyed my trust in the brand. I expected a much higher level of customer care from a premium manufacturer.

Despite the great initial experience, I do not recommend the company or the bikes due to the level of customer service and after-sales approach.

I had an order since 12.11.2025, delays over delays and then new term of deliver 16.02.2026, after another month of waiting and no comunication after I emailed them they simply said on 16.03.2026 that they wont deliver the bike anymore.
They didnt even bothered to offer maybe a discount for another bike or any excuse that I had waited so many months for nothing, and wasted my opportunity to at least buy other model or other bike brand entirely while they all had discounts.
they are very unresponsive and unreliable, a very bitter taste as a costumer.

They sell defective tires — you waste time and money installing them, and then it turns out they’re warped. I even sent them a video, but they still say it’s not enough proof that the tires are faulty. They can’t resolve the problem quickly. They keep making excuses all the time.

In May 2023 I bought a Rose Reveal Four Disc (size 64 cm.) – marketed as an ergonomic endurance road bike. Two years later I have ridden it 8 times.

Manufacturing defect: Rose's 1-bolt clamping system on the seatpost cannot keep the saddle in place. It cracks loudly and tilts downward while riding – even though I am within the stated weight limit. This is not wear and tear. It is a manufacturing defect that makes the bike dangerous to ride.

Misleading marketing: The included seatpost places me 3-5 cm further back than the accepted standards for endurance geometry require. I tried to purchase a seatpost that would bring me closer to the correct position – but Rose only had one alternative model for this bike. It had just 0.8 cm of setback, which was admittedly 1.7 cm better, but still far from an ergonomically correct endurance riding position. Rose has no seatpost in their range that can make this bike usable as what it is sold as.

Rose's response: Warranty expired. Problem rejected. On a bike with a manufacturing defect from day one.

I can neither use the bike nor sell it on in good conscience. Rose has taken my money for a product they cannot stand behind – and refuse to make it right.

Fast delivery. Clear instructions. Bike in perfect condition. Excellent bike ride experiences.

Everything went smooth.

I ordered several items, e.g. bike tyres & pedals. I received info that package has been sent and they even gave the DHL link. BUT, the item never left Germany. Actually DHL tracking shows it's still in Hamburg after over two months. I contacted the seller several times and the response was like "we are investigating" and "we'll send your reques to another department" but nothing happened nor did they ever contact me.
I read similar stories in Truspilot and thus created a dispute on PayPal, which I used for payment. In two days I got my money back.
I have ordered items from Rose Bikes earlier with no problems but this attempt was my last contact with the company. Cannot recommend - buy somewhere else - as did I.

Delivery was so fast!
I love the detailed info for all the parts in e-shop, also cost of delivery is fair - and the speed is superb!
Great expiriance as customer - i will recomend and come back for future purchases!
Thanks Rose team!

I ordered Online. Got a response shortly after I placed my order that it was being processed. Got another email with the tracking number. Said my order would arrive in 3 days, but it didn't even take 3 days. Arrived early. Great for me. I will install the items and go for a bicycle ride today.

Absolutely fantastic! Frame and overall package of the highest quality at a price point that offers real value for money. The handling and responsiveness of the bike is superb.
Excellent customer service: Prompt and professional
Highly recommended