Rolvea Reviews 

VERY SLOW CUSTOMER SERVICE.
I have tried to contact Rolvea regarding a return for a month on different platforms. 3 times on Mail, Instagram, twice on Facebook but no reply.

Very disappointing return process and extremely slow customer service

If I could give zero stars, I would. In my opinion, this company does not deserve even one star based on my experience.

I contacted Rolvea because I wanted to return my order within their 14-day return period.

However, when I contacted customer service to ask how to proceed with my return, I had to wait 11 days for a response. Considering that customers only have 14 days to exercise their right of return, I find this completely unacceptable. By the time they finally responded, most of the return period had already passed.

The return process then turned out to be far more complicated than expected. I was not clearly informed from the beginning that the return had to be sent all the way to China, and important information about the return process was missing.

Eventually, after several emails, I arranged and paid for the international return shipment myself using FedEx. Only after I had already shipped the parcel was I informed that I also needed to complete an additional return form for them to register and track the return.

The return form itself required me to provide additional information and upload photos of all the items I wanted to return. Again, this was information that should have been provided before I shipped the parcel. If taking photos and completing a return form are mandatory requirements for a return, customers should be clearly informed about this from the very beginning.

This meant that after already arranging and paying for the international shipment, I was suddenly expected to complete additional requirements and provide photographs of the items that I had already sent.

What makes this even more frustrating is that the information and instructions I received do not appear to match the information provided in their own Terms & Conditions and return information on their website. Important details about the return process were either unclear or only communicated to me afterwards.

The communication throughout the entire process has been extremely slow, and I have repeatedly had to wait for answers and follow up myself.

I work in the retail industry myself, and honestly, this is one of the worst customer service and return experiences I have ever had. Customers should not have to spend this much time chasing information, waiting for replies, and receiving new requirements after they have already followed the instructions given to them.

Very disappointing quality and return experience

Very disappointing experience with Rolvea. The swimsuit I received is extremely transparent when worn to the point that intimate areas are visible through the fabric. This is completely different from how the product is presented and described on their website, where they specifically state that their swimsuits are not see-through and provide privacy.

I contacted customer service, provided photos and completed their return form, but the communication has been extremely frustrating. I received repetitive responses, was initially given an incorrect return address, was later asked to complete a form I had already submitted, and eventually was offered only a partial refund.

For a full refund, they expect me to pay to ship the swimsuit from Latvia back to China, even though my complaint is specifically that the product does not match the advertised description.

In my experience, the quality does not match the advertising, the return process is unnecessarily difficult, and the customer service communication has been very disappointing.

I would not purchase from Rolvea again.

DO NOT BUY from this company they deliberately conceal any way to contact them or return their shoddy goods!

Unfortunately, I had a very bad experience with returning the product. This is a scam. The company's address is in Europe. I ordered more than one outfit and wanted to return the others. I emailed and received a reply that I had to send it back to China. The shipping cost to China is higher than the price of one outfit :(. I have no complaints about the outfits. The company has now stopped responding to emails.

Delivery was slow & as many have said the swimsuit was sent from China not Italy. I often buy clothes online & from my experience only Italian companies do this.
I think the concept of tan-through swimwear is good but the quality of the swimsuit is very poor & nothing like the pictures. The cut & seams are completely different as are the straps. It looks cheap. I would not recommend

i recive product, and didnt like quality and want to return. They advertaise like Italy company, but ask me to return product to China????with shiping cost from Europe more than i paid for it.

English

My experience with this seller was extremely negative.

The quality of the products is low. The fabric is transparent, which is unacceptable for swimwear, and the sizing does not correspond to standard European sizing.

After requesting a return, I was given a return address in China. I strongly disagreed with this, because there is no information about this anywhere on the website.

Unfortunately, the seller showed no willingness to resolve the issue. All of their responses were purely formal, with no attempt to find a reasonable compromise or resolve the dispute amicably.

I do not recommend this seller or their products to anyone.

Update following the seller’s reply:

The seller’s response does not address the main issue. I did not request a return because the products simply failed to meet my expectations. The swimwear I received differed substantially from the products shown in the advertising, particularly because of the transparent fabric and the overall quality.

Before the purchase, the website did not state that returns would have to be sent to China. In private correspondence, the seller specifically instructed me to use DHL, FedEx or UPS and to complete a customs declaration. In their public reply, however, they now suggest cheaper options such as international letter mail or small-packet services. This directly contradicts the return instructions I actually received.

A partial refund, replacement or size exchange is not equivalent to a full refund for products that do not match their advertised description.

Italiano

La mia esperienza con questo venditore è stata estremamente negativa.

La qualità dei prodotti è bassa. Il tessuto è trasparente, cosa inaccettabile per un costume da bagno, e la tabella delle taglie non corrisponde alle taglie europee standard.

Dopo aver richiesto il reso, mi è stato fornito un indirizzo di restituzione in Cina. Non ho assolutamente accettato questa condizione, perché sul sito non è presente alcuna informazione al riguardo.

Purtroppo, il venditore non ha mostrato alcuna volontà di risolvere la questione. Tutte le risposte ricevute sono state puramente formali, senza alcun tentativo di trovare un compromesso ragionevole o di risolvere la controversia in modo amichevole.

Non consiglio a nessuno questo venditore né i suoi prodotti.
Aggiornamento dopo la risposta del venditore:

La risposta del venditore non affronta il problema principale. Non ho chiesto il reso perché i prodotti semplicemente non soddisfacevano le mie aspettative. I costumi ricevuti erano sostanzialmente diversi da quelli mostrati nella pubblicità, in particolare per il tessuto trasparente e per la qualità complessiva.

Prima dell’acquisto, sul sito non era indicato che il reso avrebbe dovuto essere inviato in Cina. Nella corrispondenza privata, il venditore mi ha espressamente indicato di utilizzare DHL, FedEx o UPS e di compilare una dichiarazione doganale. Nella risposta pubblica, invece, suggerisce ora opzioni più economiche, come la posta internazionale o un piccolo pacco postale. Ciò contraddice direttamente le istruzioni di reso che ho effettivamente ricevuto.

Un rimborso parziale, una sostituzione o un cambio di taglia non equivalgono a un rimborso completo per prodotti non conformi alla descrizione pubblicizzata.

I order 2 swimsuits and what i received was 2 completely diferent models... im trying to return and have my money back! But looks like they are making this process very difficult... im asking for the address so I can send back the swimsuits and looks like they don't know their own address???!!!! I'm going to wait 1 more day if nothing happens.... my friends I think this could be a SCAM be careful

I love the model of the swimsuit, it is well made and it came in a pouch with some nipple covers. The only thing I am worried about is that is a bit see-through, it is orange, maybe if I ordered a darker color it wouldn't be so obvious. I will try to order a darker shade, I liked the purple one as well.

Great management of the delivery updates and product exactly as announced. I’m very happy with the purchase and the experience

I love my Bikinis 😍 I didn't like wearing normal bikinis because they are very uncomfortable to wear so I enjoyed swimming naked but of course you cannot swim naked everywhere so I decided to give rolvea a chance and I am so happy I did. Not only do I feel super comfy in them, I could wear them all day because the material is so light but the best for me, no tan lines and I love the designs. True to size and good quality! I am never going back to "normal" swim wear 😉 Thank you Rolvea

Hi. I've bought a bikini over a month ago. My order haven't arrived. They don't reply emails, Instagram messages or Facebook. I live in EUROPE.

First of all, the swimsuits aren't Italian, they're Chinese crap for a dollar. This is very, very, very poor quality! When you try to return them, they don't respond for a week! They then tell you to send them back to China, and the package costs exactly 40-50 euros, just like the swimsuit itself. These are scammers and liars. The swimsuits are sent from China and have nothing to do with Italy!