roverpetproducts.com.au Reviews 

83
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great overall experience with this company, consistently praising the outstanding craftsmanship and premium materials used across all items. Many consumers highlight the impressive durability of the pet products, including very comfortable dog beds, engaging toys, and personalized collars that easily withstand rigorous daily wear. However, some customers also noted that the shipping and delivery services were exceptionally prompt and efficient, ensuring orders arrived safely and quickly across multiple repeat purchases. Buyers genuinely appreciate that these wonderful items are locally made in Australia, offering fantastic value while keeping their beloved pets extremely happy, safe, and fully comfortable.

What people talk about most

Product

Customers had positive experiences with product, noting that items are well made and exactly as described.... See more

Quality

People report positive experiences with quality, highlighting that items are well made and durable. Consumers... See more

Order

Clients share positive opinions on order, highlighting prompt deliveries and easy navigation when purchasing... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping, great logistics during sales, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered food and toys from the Rover Pet Products team on several occasions and the team has been AMAZING! They have stopped at nothing to help and always reply super speedy!!! My fussy pup... See more

Rated 5 out of 5 stars

Products are always high quality, exactly as described and imaged. Shipping is fast and priced well. Absolutely recommend Rover Petsl Products as an owner to teacup chihuahuas and Bulldog x Pitbull. T... See more

Rated 5 out of 5 stars

These are the best of 4 different brands of nylon embroidered dog collars we have bought over 20 years. The materials, stitching, clasps etc are all high quality, giving them a premium feel. They fi... See more

Rated 5 out of 5 stars

Really impressed with how good the quality is and being able to choose the Colour’s, bonus! We chose bright vibrant Colour’s (hot pink and yellow) to stand out when camping or out at the beach. Tried... See more


4.5

Excellent

TrustScore 4.5 out of 5

83 reviews

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4.5

All reviews

(83)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dog loves his plush mat

My dog looks so comfortable and his whole body is relaxed when he lies and sleeps on the plush mat. The firm fitting plush cover means there’s no slip when he steps on it and he’s confident to walk on it. He has a number of sleep stations around the house and this mat is becoming his favourite spot.
It took a few weeks to arrive. I’m very happy with this product and more importantly my old maremma x lab is.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Best dog bed you won't regret buying

My almost 12 month old Kelpie loves her Tuffmat! and she loves it so much we bought her a second one. This is the BEST dog bed I've bought, and great that they are Australian made and local.

The Tuffmat! is fantastic for indoor or outdoor use and they're easy to wash off with the hose.
We use both of them in her crates (living room for day time and bedroom at night) and she sleeps more soundly now.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Plushmat Review

​I couldn’t be happier with our experience with Rover Pet Products! We received our new dog bed today, and the quality is absolutely amazing.
​The mattress is perfectly plump, it hits that ideal middle ground where it’s supportive without feeling stiff, but clearly built to hold its shape over time rather than flattening out in a few months like so many other beds do.
​On top of the top-tier product quality, the customer service was fantastic from start to finish. Fast, seamless delivery and a team that genuinely cares about pet owners. If you’re looking for durable, comfortable products for your dogs, I highly recommend Rover Pet Products!

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Products are always high quality

Products are always high quality, exactly as described and imaged. Shipping is fast and priced well. Absolutely recommend Rover Petsl Products as an owner to teacup chihuahuas and Bulldog x Pitbull. There is something for all sizes 🫶

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Gigi & Henny collars, leads & car seat belt.

The staff have been absolutely wonderful, and I love all the products. My friend who now has “Henny or Girl” absolutely loves the collar & Henny has given him a new lease of life after his wife and two dogs had just recently passed away. I miss Henny, but I know she is number one in his life as he is with her. And that they will love and look after each other with the most care and attention. Also whilst I help Gigi recover after being run over by a Toyota Hilux on 6/7/26. Henny was so sad for Gigi and she needed one on one attention at that time too. And I couldn’t give it to her. So I was incredibly happy that Jim & Henny made such a beautiful connection. It just felt right to give Henny a happier life with her new dad (a close friend of the family). Jim & I talk often to see how Henny is adjusting to her new life and both of them are having a ball. Henny loves the drives all around the country side.

So if ever she gets lost I know she will find her way home because of her new identity collar with Jim’s phone number on it. Henny will never ever be lost.

Thank you for all the beautiful collars, leads and car seat leads.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely love this brand

Absolutely love this brand. The best treats and dog beds and so much more. Great for dogs with allergies to certain proteins too as they have a great novel range!

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Just as amazing as advertised!

Just as amazing as advertised!! Went and bought another one. The quality of the foam compared to the Amazon one I previously had was like chalk amd cheese. You can really tell the quality of the Rover product was above and beyond. Plus, the bed had zero smell! No toxic chemical smell like cheap beds. My goldens love them. Cant praise them enough, worth the investment. Ps. Bought during EOFY sales and it still arrived within the week. Bought a Dazy bed on the same day and it wont be shipped until 3 weeks after purchase, so deliveryein a month. Compared to 1 week with these guys. Good job on the logistics during sales!

28 June 2026
Unprompted review
Rated 1 out of 5 stars

Would not recommend, poor customer service

Would not recommend.

We had a confirmed collaboration in May, however after waiting over two weeks with no communication or updates, I had to follow up multiple times. When I left a polite comment asking them to check their DMs, the collaboration was cancelled instead of my enquiry being addressed.

I understand that many Australian small businesses are busy, but being busy is not an excuse for poor communication or customer service. A simple update would have been appreciated.

Unfortunately, this experience left me disappointed and unwilling to work with this business again.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

The Aqua Dog ID Collar is Brilliant!!

The Aqua Dog ID Collar is Brilliant!!! The Collar is well made, durable and the reflective stitching for night is an awesome bonus feature! Highly recommend & we will be ordering another as he grows bigger.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a personalised dog collar for my rescue dog

I ordered a personalised dog collar for my rescue dog.When I emailed Rover Pet Products, they promptly replied. The collar arrived in the time frame they gave me.The collar has been made with good quality material and it looks great.Very happy with what I received. Would definitely recommend 👌

24 February 2026
Unprompted review
Rated 5 out of 5 stars

All round great collars

Well made. Tough enough to handle whatever the work day throws at them. Been my collar of choice for seven dogs now. Helped people return my dogs on the odd occasion one got lost. Australian-made. Friendly, efficient service. What’s not to love?

27 November 2025
Unprompted review

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