Print.Inc, powered by Involution Reviews 

233
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Lily was incredibly helpful and friendly, going above and beyond to make sure my mugs turned out fabulously! Print.inc have quick turnarounds, kind and efficient staff and a great range of high qualit... See more

Rated 5 out of 5 stars

Nisha was an excellent point of contact and responded in a very timely and efficient manner to all my emails and was very helpful. Got our t-shirts delivered in good time, excellent quality and its al... See more

Rated 5 out of 5 stars

Nisha and team have gone above and beyond to help provide us with branded aprons quickly! Excellent customer service and very fast turnaround from first enquiry to final product!

Rated 2 out of 5 stars

Thought I would give this company the benefit of the doubt after they were taken over by new management. Ordered tote bags and over half of them arrived with smudged prints or with accidental double p... See more

Company replied

Company details

  1. Digital Printer
  2. Business to Business Service
  3. Custom T-Shirt Store
  4. Promotional Item Store
  5. Promotional Products Supplier
  6. Screen Printer

Written by the company

📣 Print.Inc went into liquidation in July 2025. As of August 2025, the Print.Inc brand and assets have been taken over by Involution. While the business is now powered in a new and improved way, our passion for print remains unchanged. 🎨 With hundreds of products made in-house, Print.Inc under the Involution wing will bring your designs and ideas to life, creating unique merchandise and print solutions. 🌻 For more information on the takeover, read the company announcement here: bit.ly/company-news ❓ For customers affected by the liquidation, FAQs are available here: print.inc/t/FAQ


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

233 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.4

All reviews

(233)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent product, excellent service

Nisha was an excellent point of contact and responded in a very timely and efficient manner to all my emails and was very helpful. Got our t-shirts delivered in good time, excellent quality and its all great :)

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Lily was incredibly helpful and…

Lily was incredibly helpful and friendly, going above and beyond to make sure my mugs turned out fabulously! Print.inc have quick turnarounds, kind and efficient staff and a great range of high quality and unique products. Particularly love the screen printed tea towels!

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Great product supporting artists

Evelyn and Nisha were fabulous. Quality of prints are brilliant. The turn around was very fast. I really appreciated Evelyn asking me at the very beginning whether I had an upcoming event, which I do. Great Comms.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Company merch

Have been ordering company merch for a few years and they very patience with our process and our team was very happy with the merch quality too.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Great work from Print.Inc + Nisha

We order with Print.Inc regularly because their quality and turnaround are genuinely hard to fault. This latest T-shirt run was no exception, and a big part of that was down to Nisha, our account manager for the order. She kept us in the loop at every stage, letting us know what was coming next, what we needed to provide and when, and handling everything between us and the printers. It took a lot of the stress out of the process. The T-shirts themselves came out brilliantly too, the screen printing quality is exceptional. Really happy with everything!!

17 June 2026
Unprompted review
Rated 1 out of 5 stars

Some things never change

From Awesome Merchandise, to Print.Inc, to Print.Inc, Powered by Involution, make no mistake, these guys have not changed. They run one business into the ground, going into liquidation, leaving customer orders unfulfilled, before they miraculously rise again a few months later under a different name.

Im starting to question if this business is some kind of front because they are so incompetent its hard to believe they actually have any intention of running this as a genuine print company.

From greetings card orders sent with the wrong envelopes 2 times, on 2 separate occasions, to prints coming out the wrong colours, not being checked before shipping, and poorly packaged, then the staff blaming you for their print errors even though your files are perfectly fine and print correctly anywhere else.

No progress updates or even a dispatch email with tracking information, your order just arrives randomly! So you better hope you're available when it decides to show up, and remember to film yourself opening the package so they can't blame you if it arrives damaged, which it probably will when they pack business cards loose in a cellophane bag!

Cheap work isnt good, and good work isnt cheap. If you plan to use Print.Inc to save yourself some money, just know that you will need to add at least an extra 2 weeks onto your project timeline, because when your order inevitably arrives with problems, their 'customer service team' will send you in circles for days, from one department to the next, then claim that so and so already sorted the issue with you... when they've not even responded to your email for 3 days.

I give it a year before "Print.Inc, Powered by Involution" goes the same way as its predecessors.

I wonder what name they'll come back with next!
L

14 May 2026
Unprompted review
Print.Inc, powered by Involution logo

Reply from Print.Inc, powered by Involution

Hi Harri,

Thank you for taking the time to leave your feedback.

We're genuinely sorry that your experience left you feeling this way. We care deeply about the quality of our products and the service we provide, so it's disappointing to read that we didn't meet your expectations.

Where mistakes occurred on our side, we worked to put them right and provided replacements. We also recognise that our communication could have been better at times, and we're continually working to improve that experience for all of our customers.

Regarding the business card colour, we investigated this thoroughly and found that the final print matched the artwork file that was supplied to us. While we appreciate the finished colour wasn't what you expected, the job was produced accurately from the artwork provided.

We'd also like to highlight that since August 2025, Involution has operated the Print.Inc brand under new ownership and management. Involution has been established for 27 years, and our team is passionate about delivering affordable, high-quality print alongside the level of service our customers deserve. Our goal has always been to be true to who Print.Inc and build on the business business to operate professionally, reliably and worthy of 5-star reviews.

We know we won't always get everything right, but when issues arise, we're committed to putting them right wherever possible and using feedback to improve. Thank you again for sharing your experience, and we wish you all the best for the future.

Rated 5 out of 5 stars

Top of the top

Absolutely brilliant customer service and support team.
Great quality of products.

Reliable company.

Always maximum satisfaction.

24 April 2026
Unprompted review
Print.Inc, powered by Involution logo

Reply from Print.Inc, powered by Involution

Thank you Peter, you legend! We really appreciate your support and super nice words. Your feedback means a lot to the whole team. We look forward to working with you again soon!

Rated 5 out of 5 stars

I’m really happy with everything that…

I’m really happy with everything that I’ve had printed with Print Inc! The products are really good quality and outstanding. They are the best company ever! Thankyou so much!

9 April 2026
Unprompted review
Print.Inc, powered by Involution logo

Reply from Print.Inc, powered by Involution

Aw thank you so much Katy for this really sweet review. We are so happy that YOU'RE happy with your goodies and we'll always look forward to working with you on your next project!

Rated 5 out of 5 stars

great service.

I ordered some postcards for my business and they were printed quickly and look amazing. great customer service also. I will definitely use again.

9 March 2026
Print.Inc, powered by Involution logo

Reply from Print.Inc, powered by Involution

Thanks Julie!!! We're chuffed to bits that you were so happy with your postcards and service received :) We appreciate your support and look forward to working with you again.

Rated 2 out of 5 stars

Ordered a bunch of tees as my first run…

Ordered a bunch of tees as my first run for my brand. At first communication was great, Tom was super helpful throughout, I made payment and then after that communication was very slow. This was not Tom's fault and throughout he was super helpful, but when he wasn't in the rest of the team were not helpful at all.

I had one proof of the shirts in 2-3 weeks, of which I asked for multiple changes, that email got ignored twice until I finally had to email again and say it. Tom was then back in and sorted it out. However, I'm not sure if it was the design team's fault or not, but the proofs took forever. One proof in 2-3 weeks is not normal practise.

I got told sizes were okay, then weren't okay, then were okay again, I asked questions that weren't being answered, and on a separate order of business cards and packaging supplies the quality was awful compared to what I have had in the past from them. Colours that were completely off and not what I ordered, and the postcards loosing all of their strength from what they were like before. Ultimately, I put my trust in them for my brand and I had to cancel the order because I did not trust it would be up to quality and I couldn't delay anymore with very slow proofing, ignored questions and bad communication. It was too much of a risk for me.

Extra stars for the fact that Tom did send the payment team to refund me same day no problem, I was expecting a back and forth but that didn't happen, so now just waiting for it to come through. Also because Tom was a great employee and really helpful, and based on reviews I have seen on here too, is one of the reasons that people seem to be having a reasonable time with PrintInc/Involution. Had I not cancelled, maybe in the end the shirts would have came out okay, but if the process to get them proofed was representative of the quality they would be, I would not trust it.

10 March 2026
Unprompted review
Print.Inc, powered by Involution logo

Reply from Print.Inc, powered by Involution

Hey Danielle,

Thank you for taking the time to leave such a detailed review.

We're really sorry that the experience didn't meet the standard we really wanted to provide. After reviewing your order internally, we can see and acknowledge that there were delays in the proofing process and communication wasn't as consistent as it should have been, particularly around artwork amendments and updates. We fully understand how this affected your confidence in the project.

Your order involved some technically complex oversized print placements, and as the artwork evolved, our team needed to reassess what was achievable but also maintain print quality. However, we appreciate that this wasn't communicated as clearly or as quickly as it should have been. We're sorry!

That being said, we are pleased that Tom was able to support you throughout the process and arrange a fast refund. We also recognise that this doesn't make up for the frustration you experienced.

We truly appreciate your feedback, it's been taken up internally to work towards improving processes and communication. We wish you every success with your brand and we're sorry we weren't able to deliver and meet your expectations :(

Rated 5 out of 5 stars

Great

Fast delivery amd good print quality. I got stickers done ☺️

5 March 2026
Print.Inc, powered by Involution logo

Reply from Print.Inc, powered by Involution

We're so pleased you were happy with your stickers, Roxanna! We always aim for speedy delivery and awesome print quality, so it's fab to hear we hit the mark. Thanks for choosing Print.Inc, and we hope to see you again soon 😊

Rated 5 out of 5 stars
Print.Inc, powered by Involution logo

Reply from Print.Inc, powered by Involution

You're a gem Maisie! We really appreciate your lovely review. We're so happy to hear your feedback on our customer service and quality. We love working with you!

Rated 5 out of 5 stars

Great merch

It as great working with Nisha and the Print.Inc team. They got great merch items that you won't find anywhere else.

2 March 2026
Unprompted review
Print.Inc, powered by Involution logo

Reply from Print.Inc, powered by Involution

Thanks so much, Ben! Absolute pleasure working with you too. We like to try and keep things exciting, so it's great to hear you love the merch variety. Looking forward to the next fun project.

Rated 5 out of 5 stars
Print.Inc, powered by Involution logo

Reply from Print.Inc, powered by Involution

Thanks HS for the 5 stars!!! We're pleased that you were pleased with our timeframes and pricing!

Rated 5 out of 5 stars

Great merch, no fuss

Print Inc have always been fab for our merch needs. High quality stuff made completely fuss free. Delivery times quick and great customer service. We use them every time.

3 February 2026
Unprompted review
Print.Inc, powered by Involution logo

Reply from Print.Inc, powered by Involution

Cheers James! Massive appreciation for the loyalty and choosing Print Inc. Really pleased we can be your go-to print partner. Look forward to supporting you on your next project!

Rated 5 out of 5 stars

Beautifully printed

Beautifully printed, super efficient and a great price. Thank you x

14 January 2026
Print.Inc, powered by Involution logo

Reply from Print.Inc, powered by Involution

Yes Mark! We're so pleased you were happy with the print quality, speed & price. Your feedback means everything to us! Until next time :)

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