Primis Contractor Services Reviews 

Genuine pro active people who provide support when it was needed over the last few years.

Primis have provided excellent Umbrella services for the last 3.5 years. All services were provided on time, and to the highest standard. All expenses and wages were paid as planned and the staff were superb when contacted about new services. I am sorry to leave them. Many thanks

I have been with them for 5 years and they have been amazing. Always pay on time. Always answer emails promptly. Always professional. The service has been exemplary from all the Team.

I’ve been with Primis Contractor Services since December 2023, and honestly, they’ve been great. Everything just works the way you hope it will — clear communication, quick responses, and payments that land exactly when they should. No drama, no chasing, no stress.

What I really value is how straightforward they make things. If I ever have a question, someone gets back to me quickly and actually helps, rather than sending me in circles. It feels like a team that genuinely wants contractors to have a smooth experience.

It’s been a positive journey from day one, and I’m happy to recommend them.

In recent years, I interacted with Primis while on an agency contract with a large engineering consultancy.
Payment was invariably received in a timely manner - even when I occasionally missed their deadline for submission of my timesheets - and my few queries were dealt with minimum fuss and bother.
There was a real sense of interacting with intelligent and responsive human beings rather than an inflexible and rigid ‘system’

I have been working for Primis for 6 years first as PAYE and then when my circumstances changed, through their umbrella company. In all that time, I have never had a single problem with them. Whenever I have had to get in touch, every member of staff has been so quick, efficient and professional when attending to whatever I have asked. They are a smashing team!

Primus UK provided me a flawless level of service over the last three and a half years while on an agency contract with AtkinRealis. During this time I never encountered delays or issues with my salary. The staff were always helpful and assisted whenever I had a question or concern.

I would give ten stars out of five if I could - as a support organisation they have been without doubt exemplary. Having worked as an Associate for a consulting company after many years with a single employer, I am genuinely sorry to see them go. I wish them the very best and am sure that whoever they support in the future will get the same level of wraparound care I got.

What can I say about Primis? Well I had been with them for over 8 years and within that time I have had very few occasions on which to contact them (this is a good thing as I was always paid on time). On the times I did have to get in touch they were extremely helpful and usually resolved the issues straightaway. Sadly, due to a change in a Preferred Suppliers List I have had to leave Primis and go with another Umbrella Company. I can only hope they are as good as Primis.
Thank you Deb Swain and the rest of the team there for your help and understanding with transitioning to the other Umbrella.

I worked through Primis as an umbrella company for several years and cannot fault their support. Always professional, personable, reachable and helpful, and you don’t just feel like another client. Debs is a star and I’m very grateful for the support. Would definitely recommend.

My interaction with Primis was excellent. Any email was responded immediately. I had a dedicated manager who was always available for any support required.

I was migrated onto Primis after a previous provider started having issues. From start to finish, front to back, interacting with Primis has been smooth, clear and efficient. Onboarding was easy, with support and guidance throughout, with solid aftercare and check-ins through the engagement. Portal systems are better than most, and their processes simply work as expected, letting me concentrate on the job at hand, rather than chasing admin and support tasks that should be smooth. Thank you Primis for a smooth and efficient engagement - highly recommended

Primis took care of my payroll for 2.5 years with zero issues. I worked, they paid. I would happily use them again. The online portal made it easy to check pay and find documents like P60.

Onboarding was made super easy. Before signing up I was given a sheet showing what my expected pay would be with all taxes and fees shown. Never once had a late payment and Deb was extremely useful walking me through the online account page explaining everything

Best pay roll firm I've been with in my 25 years of contracting. Emma and team always respond, quicly and accurately,to the few queries, I have had. Deb S deserves special mention for outstanding customer service. Go team.

Deb Swain was my account manager and she was amazing. I was advised, supported and helped at all stages of my employment via the umbrella company. She was always present on the telephone or email and happy to go into great detail whenever I needed an explanation or advice on salary sacrifice or end of contract notice periods etc. She even helped me navigate the online portal. I recommend her and the team full heartedly.

It's never straight forward when you work through an Umbrella company and wish to salary sacrifice in order to reduce income tax and bolster your pension.
My go-to was Deb who was always there to help with the array of problems I threw at her. She was on the phone too. A refreshingly personal touch and professionalism. Many thanks

Good communication, prompt payment. Systems worked smoothly

Highly recommended. I have been using Primis as an umbrella company for the past couple of years and the service has been hassle free, professional and competitive on fees. Shout out to Deb Swain for handling all of my queries in her friendly and efficient way!

Excellent Umbrella company which I can highly recommend. Payroll works like clockwork and all queries dealt with professionally and quickly. Special thanks to Deb & Emma, who have been brilliant!