Prestat Reviews 

226
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and delicious taste of the chocolates, often describing them as second to none. Many people also highlight the excellent presentation and careful packaging, ensuring products arrive in perfect condition. Reviewers frequently mention quick and efficient delivery, along with a straightforward online ordering process. However, some customers experienced significant delays or issues with delivery services, including parcels not arriving or being left improperly. A few others noted that some chocolates arrived discoloured, melted, or did not meet their taste expectations.

What people talk about most

Product

Consumers find the product to be delightful, often praising the delicious and high-quality chocolates, with... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the chocolates as delicious,... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many reviewers praising quick delivery and... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers found the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased as a gift for a friend’s special occasion. The presentation and quality were perfect, and I received lovely feedback about the taste, especially the creme filled centres. A beautifully made... See more

Rated 5 out of 5 stars

Prestat produces the very best chocolates in this country. It’s terrible news that their shop in Piccadilly has closed but on line there are the main choices. Hopefully more types (eg coffee creams) w... See more

Rated 5 out of 5 stars

Efficient and straightforward ordering. The product was very well packed for despatch, which is a sign of a company which has both pride in its products and respect for its customers.

Rated 5 out of 5 stars

Prestat chocolates and truffles are wonderful. Delivery is quick and well packed. Very pleased with my recent order.


Company details

  1. Chocolate Artisan
  2. Chocolate Factory
  3. Chocolate Shop
  4. Confectionery
  5. Corporate Gift Supplier
  6. Gift Shop

Written by the company

Prestat, acquired by Domori in 2019, was founded in 1902 by the legendary inventor of the chocolate truffle himself, Antoine Dufour. Amongst the oldest British chocolate brands, Prestat is a longstanding supplier of the Royal Household and has been granted two Royal Warrants, by Her Majesty Queen Elizabeth II and Queen Elizabeth The Queen Mother. Prestat is the largest London based chocolate producer, recognised for its creative recipes, whimsical character, and colourful packaging.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

226 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(226)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delicious

Delicious with a proper amount of cocoa, not like cheap shop brands. Quick delivery and had a cool pack in with the choc to protect it from the heatwave

1 July 2026
Rated 5 out of 5 stars

I purchased some champagne truffles in…

I purchased some champagne truffles in the half price sale and even though a bargain I'd planned to have one a day and make them last .They arrived at ten thirty and had gone by midday need I say anymore absolutely delicious!

1 June 2026
Rated 5 out of 5 stars

DELICIOUS

It was a gift
quickly sent and received
I've been said that chocolate eggs were delicious.
L. from France

30 March 2026
Rated 1 out of 5 stars

Do not expect a smooth delivery

Real issues with the delivery company. It is not DPD it DPD interlink the cheaper company that cannot make an effort to deliver. After the first delivery attempt to the WRONG address I downloaded the app, the second attempt was again at the WRONG address this despite downloading the delivery app and adding pictures. The third attempt was at local place. This is not directly Prestat's fault but charging for a premium service and offering a second rate delivery company sours the experience. I've only ordered twice a few years apart and this is the last time.

30 March 2026
Rated 5 out of 5 stars

Prestat produces the very best…

Prestat produces the very best chocolates in this country. It’s terrible news that their shop in Piccadilly has closed but on line there are the main choices. Hopefully more types (eg coffee creams) will return and a proper shop too. Prestat is a unique and wonderful brand and their Rose and Violet creams are the very best!! I have shopped there for years.

24 March 2026

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