PLATINUM Pet Food & Care Ltd Reviews 

495
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 298 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently report their dogs absolutely love the food, often devouring every bowl, even fussy eaters. People frequently highlight the product's high quality, wholesome ingredients, and the nutritional benefits observed in their pets, such as shinier coats, increased energy, and improved digestion. Reviewers also appreciate the quick delivery and ease of ordering. However, some people mentioned the food can have a strong or unpleasant smell for humans. A few other people also felt that the food occasionally led to digestive issues for their dogs, like increased wind or looser stools. Additionally, some customers noted that portion sizes seemed smaller than expected.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers highlighting that their pets,... See more

Quality

Reviewers mention positive feedback about quality, with many consumers praising the high quality of the dry... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency, with... See more

Order

Reviewers highlight positive aspects of order, noting that placing an order is easy and convenient, with many... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the prompt and first-class... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently received this dog food as a product test, and I’m so glad I did! My dog absolutely loves it—he finishes every bowl without hesitation. Not only does it seem delicious to him, but I’ve a... See more

Rated 5 out of 5 stars

We received this as part of a trial from TRND. Normally dubious about swapping food brands as our dog can suffer from an upset tummy easily, however, this transition was a breeze! Our working spaniel... See more

Rated 5 out of 5 stars

I received the Platinum Wet dog Food sample as part of a project and was keen to see if my cocker spaniel was keen as I usually feed her dry dog food. I was impressed by the meatiness and when I chopp... See more

Rated 5 out of 5 stars

Received a sample of the wet food in chicken and also Duck and Turkey. Having a fussy Cockapoo, I didn't expect him to eat the food I'm pleasantly surprised to say that he devours both flavours. This... See more


Company details

  1. Pet Store

Written by the company

Get to know our dry and wet food for dogs and cats on a par with human food in the PLATINUM online shop. Dog food prepared with Fleischsaftgarung (FSG) and cat food from the Freshmeatdryer are a grat combination of high fresh meat content and a unique preparation method. Just give it a try - your best friend will certainly love it!


Contact info

4.8

Excellent

TrustScore 5 out of 5

495 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(495)

298 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The service provided is exemplary

The service provided is exemplary, with prompt delivery and a subscription that is straightforward to manage. The dogs have shown a marked appreciation for the food and are evidently in excellent condition.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

As a new Platinum customer I am very…

As a new Platinum customer I am very happy with the food and the customer service. My order arrived quickly, unfortunately one bag had split in transit but this was delt with and a replacement promptly sent.
The dry food is good quality and my dogs love it. Thank you 😊

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Great food and service

I ordered some samples of Platinum for my retired greyhound and she absolutely loved it. I was concerned that she might get an upset stomach, greyhounds are known to have delicate tummies. I needn’t have worried, Lucy was fine. I placed an order and Lucy is absolutely loving the semi soft dry food, it’s the only dry food she will take from me as a treat, her usual food she only ate with meat or fish added. I will still add some meat or fish because she loves it, but at least it isn’t to get her to eat. It was easy to place an order and it arrived quickly, Lucy and I are very pleased with our order and the quality of the food 😊

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent all round

Recommended by the breeder and the it was the only food which didn’t upset my dogs stomach when she was a puppy. Good advice about quantities to give in the website which have been spot on for my dog. Easy to order and ridiculously quick delivery usually next working day depending on the time I put my order in. My dog loves it and the free measuring cups are a nice touch

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality dog food

Excellent quality dog food, a bit more expensive than some other brands but a little goes a long way and my dogs eat less of this because it fills them up.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Have finally found a nutritious cat…

Have finally found a nutritious cat food my fussy cat loves, Platinum. Very easy to order the sample packs which I did but quickly ordered the full size as my cat loves it. Excellent quality food with all the nutrients he needs. Delivery was straightforward and the food arrived well packaged and in excellent condition.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Really smooth to deal with

Really smooth to deal with, website works well and customer service is prompt and attentive. The dry food really suits My French bulldogs from which I have seen many health improvements.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Quality, well made Dog food and treats.

Website is easy to use and they have a good selection of quality products. Just started using the beeg dry dog food & also the wet dog food and my doggie loves it. Great size of dry food for her and it has a fab smell too. Mix with a little wet food which is also a quality product and has a good consistency and keeps well in fridge for a couple of days with a fab little container cover.
We are working through the treats and all have been fab so far. Just the right size and they smell very appealing to our doggie 🫶
Delivery is fast too.
I've just order my second lot of food and it was again delivery very quickly.
I've also notice my doggies coat has improved since starting eating Platinum dog food 🐾🐾🫶

4 June 2026
Unprompted review

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