Ordered a week ago. Ring the company to find they don’t have the materials in stock and are unable to say when they will have plywood! Unbelievable
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See what reviewers are saying
Excellent service from this company. Order – for hardwood plywood boards cut to size – delivered within 3 days. Quality product. Helpful updates received re job status. Courteous staff in both admin... See more
Company replied
From placing a sample order to making a product order, ply direct made sure to openly communicate at all points, this communication allowed for a mistake on my end to be spotted before it was too la... See more
Company replied
Very simple website, easy to navigate and order system simple. Once ordered there were regular msgs on what was happening and when to expect. The product is excellent quality and the cut to size per... See more
Company replied
Company details
- Building Materials Supplier
- Construction Material Wholesaler
- Home Improvement Store
- Lumber Store
- Plywood Supplier
- Wood Supplier
Written by the company
Ply cut to size and delivered fast throughout England and Wales. Ply Direct have quickly become one of the UK’s leading suppliers of MDF cut to size. Established during the first lockdown, we recognised the difficulty often faced when trying to get Ply cut to size and delivered fast throughout the UK. Why use an Ply Cut To Size Service? Our service will save you time, free you from exposure to dust and give you a high level of accuracy in sizes. In addition, you only pay for what you need. We look forward to assisting you!
Contact info
Unit 11, Great Western Industrial Park, Armstrong Way,, UB2 4SD, Southall, United Kingdom
- 020 8609 1853
- enquiry@plydirect.co.uk
- plydirect.co.uk
4.5
Excellent
924 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
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A plywood company with no plywood!
Ordered a week ago. Ring the company to find they don’t have the materials in stock and are unable to say when they will have plywood! Unbelievable
1 June 2026
Unprompted review
Chaos!
I placed my order, (32371) on 7th May for 4 sheets of 5mm flexiply.
After receiving an e mail telling me it was "being prepared", I heard no more, so called a few days later to be told They were awaiting stock. again I waited and heard nothing so called again, to be told they were short of delivery drivers.
After a few days I called again, this time being told they did not have enough orders to deliver to me in the West Country, so I would have to wait. Every time, a different reason, so I was beginning to loose trust, I have to say.
After 11 days I cancelled my order on 18th May, and was told that a refund had been issued. I only received that on 1st June.
My experience and the excuses given lead me to believe that there is something seriously inefficient/dishonest about the way they deal with customers, let alone deliver the goods you pay for. Keep well away I would say!
18 May 2026
Unprompted review
Probably ok if time is not important.
I could have walked to the nearest DIY emporium, carried the sheets home by hand and chewed them to size with my teeth in the 10 days it took to get two pieces of plywood delivered.
19 March 2026
Unprompted review
Reply from Ply Direct
Hi Tim,
We're sorry for the delay—we understand your frustration. I have asked one of my colleagues to contact you regarding this matter. Thank you for bearing with us, and please let me know if you need anything else.
Many thanks,
Tracy
MDF Direct
Customer Service
Placed an order on Monday of this week…
Placed an order on Monday of this week for over £1500 of ply sheeting to be cut. Website states two to three days delivery to my home. Still waiting for confirmation of delivery date. To date have been told awaiting to be cut to size. My own customer is giving me a hard time because I can't finish the job. I'll update at a later stage
21 November 2025
Unprompted review
Reply from Ply Direct
Hi Andy,
We’re truly sorry for the delay with your order and the impact it has had on your job — we completely understand how frustrating this must be. Our system shows the order as delivered, and we apologise if there has been any delay on our side. One of my colleagues will be in touch with you shortly to look into this and assist further. Thank you for your patience, and we appreciate you bringing this to our attention.
Many thanks,
Tracy
MDF Direct
Customer Service
Need patience when problem occurs
I ordered four sheets of 12mm decorative veneered plywood, cut to size. Everything went smoothly until I received two of them bent. I contacted the company, and they offered me either replacements or a partial refund. I chose the partial refund and decided to try straightening them myself, as I thought it would be the easier and quicker solution.
However, they didn’t confirm the refund amount right away and said they would get back to me. I’ve followed up twice but haven’t received any updates since — they’ve essentially ghosted me.
My project was delayed when the bent sheets arrived, and delayed even further while I waited for their response. Now I’m left with bent sheets that I paid full price for.
-Update-
They eventually solved the problem.
24 October 2025
Unprompted review
Reply from Ply Direct
Hi Izumi,
We’re very sorry to hear about your experience and the delay in getting your refund confirmation — that’s not the level of service we aim to provide. We completely understand how frustrating it must have been to receive bent sheets and then wait for follow-up.
Please know this isn’t typical, and we’d like to make things right as soon as possible. I will have one of my colleagues contact you regarding this matter.
Thank you for your patience and for bringing this to our attention — your feedback helps us improve both our product handling and our communication process.
Many thanks,
Tracy
MDF Direct
Customer Service
I placed and paid for my order plus…
I placed and paid for my order plus shipping 2 weeks ago for 5 small pieces of ply. I have sent 3 emails requesting an update on when I can expect delivery and not had a single response. I am keeping my fingers crossed that I will receive my order soon
4 September 2025
Unprompted review
Reply from Ply Direct
Hi Peter,
Thank you for your message, and I’m very sorry to hear you’ve not received a response. We’ve checked our system and spam folder but haven’t received your emails for some reason, I'm afraid, so could you please confirm the email address you used to contact us? Also, if you could provide the order number, we’ll be able to investigate right away. From our records, your most recent order was delivered on the 10th of September, so this may relate to a different order. Once we have these details, we’ll get this resolved for you as quickly as possible. Thank you for your patience.
Many thanks,
Tracy
MDF Direct
Customer Service
Great service
Great service and communication throughout the process. The small details that matter, confirming direction of the wood grain on sheets to be cut. And very quick at responding to enquiries.
Highly recommended from my experience.
29 August 2025
Unprompted review
Reply from Ply Direct
Hi Nathan,
Thank you for your kind words! We’re glad our attention to detail and quick communication made the process smooth. We really appreciate your recommendation!
Many thanks,
Tracy
MDF Direct
Customer Service
Sort the delivery, then it’ll be great!
Good website
Great admin staff
Product good….
BUT……
Delivery is beyond shambolic and certainly NOT to be relied upon. Which is a shame as all else is good and the staff v friendly
7 June 2025
Unprompted review
Reply from Ply Direct
Hi Andy,
Thanks for the great feedback on our website, staff, and product! We're truly sorry your delivery experience was so frustrating and unreliable. We're actively working to improve our delivery service, and will make sure to take steps so this won't happen again going forward. We truly appreciate your honesty, and we hope to have the opportunity to provide you with a much better experience in the future.
Many thanks,
Tracy
MDF Direct
Customer Service
Flawless
Excellent service from this company.
Order – for hardwood plywood boards cut to size – delivered within 3 days. Quality product. Helpful updates received re job status. Courteous staff in both admin and delivery depts. Will definitely use again. Thanks!
9 November 2024
Unprompted review
Reply from Ply Direct
Hi Pat,
Thank you for sharing such fantastic feedback! We’re so pleased to hear that you enjoyed our fast turnaround, quality hardwood plywood boards, and helpful communication. It’s great to know our team, both in admin and delivery, made the process smooth for you. We look forward to working with you again soon—thank you for choosing us!
Many thanks,
Tracy
MDF Direct
Customer Service
Reply from Ply Direct
Hi Peter,
Thank you for your kind feedback! We're thrilled to hear you're happy with both the product and our communication. If you need anything else, feel free to reach out!
Many thanks,
Tracy
MDF Direct
Customer Service
Attentive customer service
Attentive customer service, quick delivery, exactly as specified in order and good quality.
9 September 2024
Reply from Ply Direct
Hi Robert,
Thank you for your wonderful feedback! We're glad to hear that our customer service, quick delivery, and product quality met your expectations. We look forward to your next order!
Many thanks,
Tracy
MDF Direct
Customer Service
Reply from Ply Direct
Thank you for your kind words! We're thrilled to hear that your order arrived quickly and that our delivery driver made a positive impression. We look forward to serving you again soon!
Many thanks,
Tracy
MDF Direct
Customer Service
Friendly and prompt communication
Friendly and prompt communication, birch plywood cut was perfect. Staff were very helpful when going to pick up order.
9 September 2024
Reply from Ply Direct
Hi Gonzalo,
Thank you so much for your kind words! We're thrilled to hear that you were happy with the plywood cut and our service. It was our pleasure to assist you, and we look forward to helping with your next project!
Many thanks,
Tracy
MDF Direct
Customer Service
Very friendly
Very friendly and kept in touch. The board was as requested and sent very promptly.
6 September 2024
Reply from Ply Direct
Hi Peter,
Thank you so much for your kind words! We're glad to hear you were happy with our service and the board met your expectations. It was a pleasure to assist you, and we look forward to helping you again soon!
Many thanks,
Tracy
MDF Direct
Customer Service
Very helpful
Very helpful, constant communication until delivery. On time. Would use again as you have bespoke sizing and you remain competitively priced. Thank you!!
9 September 2024
Reply from Ply Direct
Hi Mr. Terence,
Thank you so much for your kind words! We're thrilled to hear that our constant communication and timely delivery met your expectations. It's wonderful to know that our bespoke sizing and competitive pricing made a difference for you. We look forward to assisting you again in the future.
Many thanks,
Tracy
MDF Direct
Customer Service
Really helpful responses on webchat
9 September 2024
Reply from Ply Direct
Hi Richard,
Thank you for your kind words! We're glad to hear that our responses on webchat were helpful. If you need any further assistance, feel free to reach out anytime!
Many thanks,
Tracy
MDF Direct
Customer Service
Very good cut wood supplier.
25 August 2024
Reply from Ply Direct
Hi Stephen,
Thank you for your feedback! We’re glad you’re satisfied with our wood supply. We look forward to serving you again soon!
Many thanks,
Tracy
MDF Direct
Company did very well
Company did very well. They had trouble with the order because of shortage of materials but kept me informed all of the time. Very professional and would certainly deal with them again.
23 August 2024
Reply from Ply Direct
Thank you for your kind words and understanding! We’re glad to hear that you appreciated our communication and professionalism despite the material shortage. Your patience and continued trust mean a lot to us. We look forward to serving you again in the future!
Many thanks,
Tracy
MDF Direct
Customer Service
Reply from Ply Direct
Hi Neil,
Thank you for your feedback! We're glad you were pleased with our communication and packaging. If you need anything else, we're here to help!
Many thanks,
Tracy
MDF Direct
Customer Service
Very attentive and helpful
Very attentive and helpful. Great quality and delivered exactly when said. Brilliant service.
20 August 2024
Reply from Ply Direct
Hi Ross,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our service and that everything met your expectations. We look forward to serving you again!
Many thanks,
Tracy
MDF Direct
Customer Service
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