Physical Company Reviews 

6,084
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 223 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products. The ordering process is often described as straightforward, with many finding the website easy to navigate to locate desired items. Reviewers frequently highlight the exceptionally quick and efficient delivery service, with items often arriving earlier than expected. The overall service, including after-sales support, is consistently described as excellent. However, some customers noted issues with delivery, such as items being sent to the wrong address, missing, or experiencing significant delays. A few also reported orders arriving incomplete or with incorrect parts.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction with the... See more

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting its speed and efficiency,... See more

Order

Customers had positive experiences with order, praising the ease of ordering through the website and via... See more

Quality

Customers consistently note positive experiences with quality, frequently praising products as robust,... See more

Service

Consumers find service to be positive, with many reviewers consistently reporting excellent service from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed something easy to use to get my cardio exercise. I do line dancing, pilates, hate the gym and cannot swim at lovely local fee paying school pool. Now I march up and down every morning on my t... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Physical Company for over 15 years - both ordering equipment for my own studio as well as recommending them to my clients. Their standard of service is excellent. This time I needed to... See more

Company replied

Rated 5 out of 5 stars

Easy to order and extremely quick delivery. Product is exactly what I wanted. Delivery was with DPD but unfortunately it was delivered to the wrong house but fortunately I could work out the property... See more

Company replied

Rated 5 out of 5 stars

Exceptionally quick delivery. Had cause to telephone to query the second package in my delivery. Telephone answered quickly and Katie looked into my query and telephoned me back as promised within 5... See more

Company replied


Company details

  1. Fitness Equipment Wholesaler
  2. Fitness and Nutrition Service
  3. Fitness Equipment Store
  4. Outdoor Sports Store
  5. Sporting Goods Store

Written by the company

As an industry leader, we provide a fantastic variety of gym equipment and flooring for commercial gyms; workout spaces; and fitness studios; as well as mind-body studios and equipment for therapists. With Physical Company, your dream fitness space can become reality. Our range is designed to propel every commercial fitness space to new heights, whether a large national gym; independent club; or a smaller boutique facility. From traditional equipment, through to innovative pieces new to the market, our range is intended to inspire. From offering a few select lines to now over 1,900 product lines including some of the most pioneering kit in the UK. These include lines from world leading brands such as BOSU ®, TRX ®, EXIGO, MERRITHEW ™, ECORE, Concept2 ® and Reebok. At the heart of this expansion and born out of this family legacy is the drive to offer the best customer service available. Over the last 30 years and through the experience and expertise gained we have earned a reputation of delivering on all levels and take pride in offering a quick, reliable service and exceptional value. We aspire to inspire and with innovation at our core we are always busy looking at ways to enhance the exercisers experience. We continuously invest in new kit and enhancing our current product offerings to fuse them with cutting-edge technology. Whether you are a new or existing customer, we are here to help. We look forward to working with you and being part of your solution.

5* Customer Service

Written by the company

Our #1 priority is to provide an exceptional customer experience. Whether you’re a large multi-club operator or an individual seeking the perfect home gym, we pride ourselves on delivering top-notch service with a personal touch.

Free Delivery

on orders over £149 inc VAT

Get FREE standard delivery to GB Mainland only if your order is over £149 inc VAT. Automatically applied at basket.

Contact info

Save up to 15% with FitPLUS

Sign up to FitPLUS and save up to 15% everytime you shop

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(6,084)

211 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just the Pilates mat I wanted

Just the Pilates mat I wanted, only 2 left so was delighted to be able to purchase one. Very helpful customer service. Thank you.

17 July 2026
Physical Company logo

Reply from Physical Company

Thank you so much for your kind words, Hilary. We really appreciate you taking the time out to share your experience with us at Physical Company.

Rated 5 out of 5 stars

Easy to order

Easy to order. Previous experience excellent.
I dealt with Natasha State who was brilliant. Delivery prompt and delivered to my front door.
Product great.

14 July 2026
Physical Company logo

Reply from Physical Company

Thank you for the wonderful review and for taking the time to share your feedback with Physical Company.
Our priority is customer service and we are ecstatic that we met that mark! Customers like you make our job a pleasure.

Rated 5 out of 5 stars

Great customer service!

Despite a mistake I made with the address which meant item had to be returned to Physical and resent out, the delivery was very quick and customer service brilliant. Thank you.

10 July 2026
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Reply from Physical Company

Thanks so much for sharing your experience with us. We hope to hear from you again soon at Physical Company.

Rated 5 out of 5 stars

Always reliable

Great products
Quick and easy purchase and delivery 👍

9 July 2026
Physical Company logo

Reply from Physical Company

We are happy to hear you had a positive experience at Physical Company!
We hope to hear from you again soon.

Rated 5 out of 5 stars

Excellent customer service…

Excellent customer service when I had issues ordering online and the delivery was really quick. It took a while to understand the Fitsit arrives ready inflated and I think it will take a while to get used to it (especially as I have discomfort from sciatica anyway) but I can see how it would be beneficial and why my friend recommended it.

7 July 2026
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Reply from Physical Company

Thanks so much for sharing your experience with us. We hope to hear from you again soon at Physical Company.

Rated 5 out of 5 stars

Great Stepper

I needed a 4” step as I have hip problems using a 6” one. Easy ordering and the step arrived quickly. I used it for the first time this week and is was just what I was looking for.

23 June 2026
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Reply from Physical Company

We really appreciate you taking the time to share your rating with us at Physical Company. We look forward to hearing from you again soon.

Rated 5 out of 5 stars

My oŕder arrived the following day !

After having checkin issues , I had an online chat to ask for help.
I was able to place and pay for an order via a live call.
My order arrived the following day !
A very happy customer !!

2 July 2026
Physical Company logo

Reply from Physical Company

Thanks for the great review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon at Physical Company.

Rated 5 out of 5 stars

I needed another head cushion promotly

I needed another head cushion with cover pretty quickly for a pilates class. Ordered easily from your website and it arrived within a couple of days in time for my class. Very pleased with your service. Thank you.

22 June 2026
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Reply from Physical Company

Thank you for the wonderful review and for taking the time to share your feedback with Physical Company.
Our priority is customer service and we are ecstatic that we met that mark! Customers like you make our job a pleasure.

Rated 4 out of 5 stars

Tops

Good piece of equipment but delivery was slower than expected but easy to navigate website and good details about the product.

15 June 2026
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Reply from Physical Company

We really appreciate you taking the time to share your rating with us at Physical Company. We look forward to hearing from you again soon.

Rated 5 out of 5 stars

Great Super Quick Order & Delivery

I have been using the Physical Co for my fitness class kit for years now, recently I switched to a cheaper option a****n but it was a false economy, I’m having to replace most of my resistance bands and pilates ball after such a short time. So I’m back with my reliable original supplier and won’t be moving away again any time soon. Not only that the delivery has been super quick and impeccable.

16 June 2026
Physical Company logo

Reply from Physical Company

We really appreciate you taking the time to share your rating with us at Physical Company. We look forward to hearing from you again soon.

Rated 5 out of 5 stars

Easy to order and extremely quick…

Easy to order and extremely quick delivery. Product is exactly what I wanted.
Delivery was with DPD but unfortunately it was delivered to the wrong house but fortunately I could work out the property by the picture and had to go and collect it myself. I hasten to add not Physical’s fault.

5 June 2026
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Reply from Physical Company

Thank you so much for your kind words, Jane. We really appreciate you taking the time out to share your experience with us at Physical Company.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The purchasing process was straightforward, communication was prompt and professional and the products were delivered efficiently. A very positive experience throughout and I recommend this company to others.

9 June 2026
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Reply from Physical Company

Thank you for the wonderful review and for taking the time to share your feedback with Physical Company.
Our priority is customer service and we are ecstatic that we met that mark! Customers like you make our job a pleasure.

Rated 5 out of 5 stars

I needed something easy to use to get…

I needed something easy to use to get my cardio exercise. I do line dancing, pilates, hate the gym and cannot swim at lovely local fee paying school pool. Now I march up and down every morning on my trampette as recommended by plates teacher. She said you were the best company to buy from. Very happy with it. Robust and easy to put together

10 June 2026
Physical Company logo

Reply from Physical Company

Thanks for the great review, Angela! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon at Physical Company.

Rated 5 out of 5 stars

Good price

Good price, good delivery, no problems. What more could you want?

3 June 2026
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Reply from Physical Company

We really appreciate you taking the time to share your rating with us at Physical Company. We look forward to hearing from you again soon.

Rated 5 out of 5 stars

Excellent product and helpful service

Excellent product. But the bar arrived without the clip. When I phone Physical, they were extremely helpful and solved the problem quickly and efficiently. Highly recommended.

27 May 2026
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Reply from Physical Company

Thank you so much for your kind words, Antonia. We really appreciate you taking the time out to share your experience with us at Physical Company.

Rated 5 out of 5 stars

Your company was recommended by my…

Your company was recommended by my pilates instructor. I was struggling to find a 4" diameter foam roller with other online sellers. Ordering was easy, I was kept informed of my orders progress and it arrived in good condition and on time. Thank you.

28 May 2026
Physical Company logo

Reply from Physical Company

We really appreciate you taking the time to share your rating with us at Physical Company. We look forward to hearing from you again soon.

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