I have recently joined Pepperstone, utilising Trading View also, to take advantage of spread betting. The charts take a little bit of practice, but the customer service more than makes up for that. I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Getting started. Before making a deposit i wanted to make sure I have my profile accurate and updated to avoid future complications. I came across my old cell number that auto filled and I requested f... See more
Company replied
I am really astonished by the fast rate of withdrawal. Similarly,it is quite simple to navigate the platform. The one to one communication with an account manager enables me to ask questions any time... See more
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They are always willing to help me with questions and any issues that may arise. Promptly. Truthfully just knowing that they are there to help if I need and support me gives me confidence . Very... See more
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Company details
- #4 of 8 best companies in Investment Service
- #19 of 25 best companies in Finance Broker
- #5 of 10 best companies in Gold and Silver Trading Company
Written by the company
Pepperstone is an Online Forex (FX) Trading Broker, providing traders across the globe with cutting-edge Forex trading technology to offer unmatched top-tier liquidity, institutional grade spreads and the security of tight financial regulation. Pepperstone offers online Forex trading through multiple Forex trading platforms, including MetaTrader 4, cTrader, TradingView and Apps for iPhone and Android. Smart traders make smart decisions. Equip yourself with the Pepperstone advantage today.
Contact info
Level 16, Tower One/727 Collins St, Melbourne VIC , 3008, Melbourne, Australia
- +61 (0)3 9020 0155
- support@pepperstone.com
- pepperstone.com
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Excellent Service by Ayush…
Excellent Service by Ayush understanding my requirements and trying his best within constraints to help on my trading account.
23 July 2026
Unprompted review
Highly recommend
I've worked with pepperstone for the last few months and I would recommend it.Great improvement from my previous broker. Fast customer support, quick withdrawals, no scammy behaviour. Gives you peace of mind so you can focus on your trading without stressing, which to me is very important.
23 July 2026
Unprompted review
Unfortunately I didn't had a good…
Unfortunately I didn't had a good experience, very poor and slow customer support and they find reasons to not complete the promises they advertise on their website.
22 July 2026
Unprompted review
Great support and seamless withdrawal.
Great support and seamless withdrawal.. very responsive team
5 July 2026
Unprompted review
Reply from Pepperstone
Dear Kelvin,
Thank you so much for taking the time to leave this — 5 stars truly means a lot to our team, and it's a great reminder of why we do what we do. We're so glad your experience with us has been a positive one.
If there's ever anything else we can do to support your trading journey, we're always just a message away.
Team Pepperstone
Excellent Broker with Reliable Withdrawals and Outstanding Support
I've been trading with Pepperstone for a while now, and my experience has been excellent from start to finish. I've already completed more than 10 withdrawals, all of which were processed smoothly and without any issues. That level of consistency has given me a lot of confidence that my funds are safe.
As a trader based in Kenya, I wouldn't choose any other regulated broker. Pepperstone has earned my trust through reliable execution, transparent operations, and hassle-free withdrawals.
A special mention goes to my account manager, Humphrey, who has been incredibly supportive throughout. His communication is excellent, he's always approachable, and he's been quick to help whenever I've had questions.
The support team has also been efficient and responsive. Even getting my trading account linked to a rebate program was a smooth process thanks to their assistance.
Overall, Pepperstone has consistently delivered a professional trading experience, and I have no hesitation in recommending them to anyone looking for a trustworthy, well-regulated broker.
22 July 2026
Unprompted review
Reply from Pepperstone
Dear Eugene,
Thank you so much for the 5 stars and for such a kind, detailed review! It really means a lot to hear that Humphrey and the team have earned your trust over time.
We're proud to have you with us, and we'll be sure to pass along your thanks to Humphrey directly.
Team Pepperstone
Reply from Pepperstone
Dear Njeru,
Thank you so much for taking the time to leave this — 5 stars truly means a lot to our team, and it's a great reminder of why we do what we do. We're so glad your experience with us has been a positive one.
If there's ever anything else we can do to support your trading journey, we're always just a message away.
Team Pepperstone
Worst broker I've ever dealt with. ⚠️ Your heart earned money is not safe with pepperstone. Keep off.
Worst broker I've ever dealt with.
My withdrawal never reached my bank, even though all my banking details were correct. Instead of taking responsibility and resolving the issue, I was told to contact my bank. My bank confirmed they never received the funds, yet I was left going back and forth with no solution.
Customer support is painfully slow. They kept telling me they would get back to me within two business days, but those follow-ups never came. After more than 8 months, my withdrawal is still unresolved.
It's not about the amount—it's about accountability. If a broker can't properly handle a small withdrawal or keep its promises, I have no confidence trusting it with larger amounts.
I cannot recommend Pepperstone based on my experience.
22 July 2026
Unprompted review
Reply from Pepperstone
Dear Boniface,
Thank you for sharing this, and we understand how stressful it is to have a withdrawal unresolved for this long — we always take feedback like this seriously, and accountability for our clients' funds matters greatly to us.
We want you to know that we've already provided you with the ARN (Acquirer Reference Number) to help trace the transaction with your bank, and we remain committed to working this through with you until it's fully resolved.
Please don't hesitate to reach out to our support team directly at support@pepperstone.com,
Team Pepperstone
John was so professional and so…
John was so professional and so energetic to help me for account activation. He immediately checked mail and updated the status of action.
20 July 2026
Unprompted review
Reply from Pepperstone
Dear Vikkie,
Thank you so much for the 5 stars! It's wonderful to hear John made your account activation such a quick and pleasant experience — we'll be sure to pass along your kind words to him directly.
We're always here if there's anything else we can help with.
Team Pepperstone
I have registered my account and…
I have registered my account and started trading with pepperstone and I am impressed by how smooth the process went and how tight are spreads and speed of execution of my orderd. I would love to thank Mr. John my acocunt manager for his assistance and help always available whenever needed. Keep it up the good work pepperstone
20 July 2026
Unprompted review
Reply from Pepperstone
Dear Ahmed,
Thank you so much for the 5 stars! We're thrilled to hear the registration process was smooth, and that you're happy with the tight spreads and fast order execution. We'll be sure to pass along your thanks to John for always being there when you need him.
We're always here if there's anything else we can help with.
Team Pepperstone
Reply from Pepperstone
Dear John,
Thank you so much for taking the time to leave this — 5 stars truly means a lot to our team, and it's a great reminder of why we do what we do. We're so glad your experience with us has been a positive one.
If there's ever anything else we can do to support your trading journey, we're always just a message away.
Team Pepperstone
They are always willing to help me with…
They are always willing to help me with questions and any issues that may arise.
Promptly.
Truthfully just knowing that they are there to help if I need and support me gives me confidence .
Very happy with them today. I had a real issue not being able to log into my meta trader account and Mr. Constantine T had my back. Many many thanks.
17 July 2026
Unprompted review
Reply from Pepperstone
Dear Vasilis,
Thank you so much for the 5 stars and for such a wonderful review! It means a lot to know that our support gives you confidence, and we're so glad Constantine was there to help when you had trouble logging into your MetaTrader account — we'll be sure to pass along your thanks to him directly.
If there's ever anything else we can do to support your trading journey, we're always just a message away.
Team Pepperstone
Reply from Pepperstone
Dear John,
Thank you so much for taking the time to leave this — 5 stars truly means a lot to our team, and it's a great reminder of why we do what we do. We're so glad your experience with us has been a positive one.
If there's ever anything else we can do to support your trading journey, we're always just a message away.
Team Pepperstone
Excellent customer service from jiaowa!
Excellent customer service from jiaowa!
smoothly handled my request
16 July 2026
Unprompted review
Reply from Pepperstone
Dear Trader,
Thank you so much for this lovely review! We're so glad Jiaowa was able to handle your request smoothly — we'll be sure to pass along your kind words to them directly.
We're always here if there's anything else we can help with.
Team Pepperstone
I have recently joined Pepperstone
I have recently joined Pepperstone, utilising Trading View also, to take advantage of spread betting. The charts take a little bit of practice, but the customer service more than makes up for that. I specialise in Gold and Dax. Start with a demo account, and be in no hurry to switch to live trading. Never rush. I also use AI more and more. Just use the "ask AI" button and you will truly be astonished by the amount and depth of the response. Also, Pepperstone supports Fenando Alonso in FI (my favourite). What could go wrong??
15 July 2026
Unprompted review
Reply from Pepperstone
Dear Michael,
Thank you so much for the 4 stars and for such a thoughtful review! It's great to hear you're settling in well with TradingView and spread betting, and that our customer service has made the learning curve on charting easier.
Glad you're enjoying the "Ask AI" feature too. We'd love to know what would earn that 5th star from you.
Team Pepperstone
The best broker ever,
The best broker ever,
Although sometime live agent will slow connect , but they always solve the problem and didnt reject the request.
15 July 2026
Unprompted review
Reply from Pepperstone
Dear Leong,
Thank you so much for this wonderful review — the best broker ever is something we'll keep working hard every day to deserve!
We really appreciate your honesty about the occasional wait times on live chat — we hear you and we're continuously working to improve our response times. But knowing that our team always comes through and resolves your requests without rejection means the world to us. That’s exactly the commitment we hold ourselves to!
Thank you for your trust and for being part of the Pepperstone community — we're always here whenever you need us!
Team Pepperstone
⭐☆☆☆☆ (1/5)
⭐☆☆☆☆ (1/5)
I have been a Pepperstone client for some time, and my experience during the recent complaint process has been disappointing.
After my MT5 account was migrated from PepperstoneEU-Live to PepperstoneBS-MT5-Live01, I noticed what I believed to be a persistent change in my trading conditions, particularly regarding spreads. I submitted a formal complaint and requested a comparison of the effective spreads actually delivered to my Standard account before and after the migration.
Initially, Pepperstone provided spread figures which they described as the “average spreads delivered to your account.” After I questioned the numbers, they later admitted that these figures were actually raw liquidity-provider pricing before the Standard account markup, based on aggregate Pepperstone pricing, and not the actual spreads delivered to my individual account.
I also raised concerns regarding swap charges. Pepperstone initially described certain swap values as the “Exact final USD swap debit posted to each position.” After I requested the supporting records, they later acknowledged that those figures were reconstructed calculations based on an approximate conversion rate, rather than the actual unrounded server-posted values.
To their credit, the support team remained polite, responded promptly, and eventually clarified several important points after repeated follow-up. However, I found it disappointing that key explanations required multiple rounds of correspondence before the limitations of the original data were disclosed.
My concern is not about losing trades or normal market volatility. My concern is about the quality and transparency of the complaint investigation. If conclusions are presented as being based on account-level evidence, I believe they should actually be supported by account-level data.
My advice to other traders:
* Save screenshots of your spreads and trading conditions regularly.
* Keep copies of all account statements and emails.
* If your account is migrated to a different server or regulatory entity, request written confirmation of any impact on trading conditions.
* If you file a complaint, ask specifically whether the data provided is based on your own account or on aggregate pricing.
I believe transparency and accurate communication are essential, especially when investigating trading costs that directly affect clients.
14 July 2026
Unprompted review
Reply from Pepperstone
Dear Mohammed,
Thank you for taking the time to share such a detailed and considered account of your experience. We genuinely appreciate the care and thoroughness with which you have articulated your concerns, and we are sorry that the complaint process did not meet the standard of transparency you rightly expected.
You raise important and legitimate points. When a client submits a formal complaint, the data provided in response should be clearly labelled, accurate, and wherever possible, account-specific. We acknowledge that in your case, the initial communications lacked that clarity, and that key limitations of the data were only disclosed after repeated follow-up. This is not the standard we hold ourselves to, and we sincerely apologise.
Your feedback regarding the complaint process, the quality of data disclosure, and the importance of account-level evidence has been escalated internally and will be reviewed seriously. We are committed to improving how we handle and communicate complaint investigations.
We also want to thank you for the practical advice you have shared with other traders — it reflects a genuine commitment to the trading community that we respect.
If you would like to continue this conversation or have any outstanding concerns, please don't hesitate to reach out to us directly at support@pepperstone.com and we will do our best to assist you.
Team Pepperstone
Clear and helpful support
Pepperstone support was helpful in explaining my withdrawal issue. At first I was confused about the remaining deposit refund requirement, but their staff followed up by email and phone, explained the matter clearly, and helped me understand what action was needed. I appreciate the support and clear communication.
10 July 2026
Unprompted review
Reply from Pepperstone
Dear Trader,
Thank you so much for taking the time to leave this — 5 stars truly means a lot to our team, and it's a great reminder of why we do what we do. We're so glad your experience with us has been a positive one.
If there's ever anything else we can do to support your trading journey, we're always just a message away.
Team Pepperstone
I sent 5 email and still havent…
I sent 5 email and still havent received any response!
Update: They are right, the responses are in the spam mail. Sorry about my bad. Regards.
9 July 2026
Reply from Pepperstone
Dear Trader,
Thank you for taking the time to share this, and we're sorry it's felt like your messages went unanswered — that's a frustrating position to be in, and we understand why you'd want to flag it. On our end, our records show we've reached out to you a few times about this, so it's possible those messages simply haven't reached you, perhaps landing in a spam or promotions folder.
We'd genuinely love the chance to connect with you directly and put this right. We're confident that once we're able to talk this through, you'll see a very different side of the experience, and we'd be glad to hear from you again once we have.
Please don't hesitate to reach out to our support team directly at support@pepperstone.com,
Team Pepperstone
After i tried to solve my problems by…
After i tried to solve my problems by my own, the support-chat could solve it in a few minutes. Wish i did it at once...
9 July 2026
Unprompted review
Reply from Pepperstone
Dear Trader,
Thank you so much for taking the time to leave this — 5 stars truly means a lot to our team, and it's a great reminder of why we do what we do. We're so glad your experience with us has been a positive one.
If there's ever anything else we can do to support your trading journey, we're always just a message away.
Team Pepperstone
Fast responce Good service
7 July 2026
Reply from Pepperstone
Dear Trader,
Thank you so much for the 5-star review! We're delighted to hear that our support team has been prompt and responsive whenever you've reached out with an issue — that's exactly the experience we aim to deliver for every trader.
We really appreciate you taking the time to share this feedback, and we look forward to continuing to support you.
Please don't hesitate to reach out to our support team directly at support@pepperstone.com,
Team Pepperstone
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