I assumed I’d just sign up for alerts and then what ever happens happens. Someone has been in contact since day one trying to help and then when I finally found and booked a parking space my employe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Joey responded to my query about extending my booking promptly and clearly (after the weekend, as expected), confirmed the necessary course of action, and offered to process the additional booking for... See more
Company replied
Gave parkhound a go for my upcoming Sydney trip from Brisbane. I wanted to store my car close to home undercover while I'm away ( I park outside on the street at home). Parkhound came up with a proper... See more
Company replied
Looking for ongoing parking near a landmark in North Adelaide was made easy with Parkhound.com.au. The search is dynamic and shows all the options available with a choice between a locked garage and a... See more
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Company details
- #9 of 21 best companies in Online Marketplace
- #5 of 6 best companies in Automobile Storage Facility
- #1 of 1 best companies in Parking Garage
- #1 of 1 best companies in Valet Parking Service
About Parkhound
Written by the company
Parkhound is a marketplace that connects drivers looking for parking, with local property owners who have spare parking spaces. Just find a parking space, choose your start date and book the space.
Contact ParkhoundStart earning passive income
List your unused parking space to people who need it, and enjoy extra income for no work.
- It's FREE to list your space
- We guarantee you monthly payments
- We've helped 10,000+ Aussies lease their unused space
Save money and avoid fines
- Pick from our online database of over 10,000 spots
- Pay up to 50% less than traditional parking options
- Park stress-free in your newly leased space
Don't wait, find cheap parking with Parkhound today.
Money Back Guarantee
A little piece of mind
As a valued Parkhound customer, you will automatically benefit from our money back guarantee. If you make a booking through our site or mobile app, we guarantee that you will always be reimbursed your booking cost in full if:
- You raise the issue with us within 24 hours of the booking beginning, and
- Your parking space is unavailable at the date and time of your agreement, or
- The parking space address or description is significantly incorrect, or
- Your vehicle does not fit.
Contact info
6 Middlemiss St, 2061, Milsons Point, Australia
- 1300 55 63 55
- team@parkhound.com.au
- parkhound.com.au
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience overall
Great experience overall. The booking process was smooth and straightforward. The service team DIANA D, was friendly, responsive, and genuinely helpful. I appreciate how well everything was organized — it made the whole experience easy and enjoyable. Highly recommended.
6 September 2026
Unprompted review
I needed a garage space undercover.
I needed a garage space undercover and Parkhound and Lorraine were very helpful in helping me to both gain a space and then cancel after one month. I needed to work out whether this was a good move for me or not. The team were most helpful and supportive.
3 September 2026
Unprompted review
Very convenient
There are many parking spots in parkhound compared to other websites. Booking is very easy, also contacting the space owner is very easy.
4 September 2026
Will.W - Customer Success Team
Will.W (from Customer Success Team) was fantastic to deal with. His support and communication made the process simple for both sides, and I really appreciated how easy he made everything.
Thanks Will!
4 September 2026
Unprompted review
Excellent service from Lorraine at…
Excellent service from Lorraine at Parkhound.
Swift communications. Thank you !
3 September 2026
Unprompted review
Reply from Parkhound
Thank you for your kind words and for recognizing Lorraine’s excellent service. We’re delighted to hear that her swift communication made a positive difference in your experience with Parkhound.
We’ll be sure to share your feedback with Lorraine, and we truly appreciate you taking the time to acknowledge her efforts. Providing outstanding service is always our priority, and it’s wonderful to know we met your expectations.
Hello Parkhound,
Hello Parkhound,
I wanted to take a moment to acknowledge the outstanding support I received from both Diana and Erika during my recent need to unfortunately cancel my booking.
Diana was exceptionally professional, understanding, and genuinely caring in how she handled my situation. She balanced my needs with respect for Erika, the car space owner, and made sure everything was managed smoothly and fairly for both sides. Her approach showed real integrity and empathy.
Erika was also incredibly gracious and accommodating, and I’m truly grateful for her understanding. I know there must be all kinds of excuses people give when cancelling parking spots, but both Diana and Erika treated my circumstances as genuine, and I will always appreciate that.
Parkhound should be proud to have such wonderful people representing your platform — both in your team and among your space owners. I wish Diana and Erika nothing but good luck and good fortune. They’ve earned it.
Kind regards,
Lloyd
2 September 2026
Unprompted review
Reply from Parkhound
Thank you for taking the time to share such thoughtful feedback. We’re truly delighted to hear about the outstanding support you received from both Diana and Erika during your booking cancellation.
Diana’s professionalism, empathy, and integrity, along with Erika’s graciousness and understanding, reflect the values we strive to uphold at Parkhound. We’re proud to have team members and space owners who go above and beyond to ensure fairness and care in every situation.
Your kind words will be shared with both Diana and Erika, and I know they will greatly appreciate your recognition. We’re grateful for your trust in Parkhound and look forward to assisting you again in the future.
Great customer service
I admit I screwed up! I didn't get my head around the system, even though I child could use it. Joey sorted everything out quickly and calmly, thanks Joey!
2 September 2026
Unprompted review
Reply from Parkhound
Thank you for sharing your feedback with us. We’re glad Joey was able to assist you quickly and calmly, and we truly appreciate your kind words.
Your recognition means a lot to our team, and we’ll be sure to pass along your appreciation to Joey. We’re always here to help and ensure you have a smooth experience with our system.
Excellent customer service for a new park
After some teething issues with a new parking arrangement, Diana from Park Hound helped to sort things out that same day.
1 September 2026
Unprompted review
Reply from Parkhound
Thank you for sharing your experience! We’re delighted to hear that Diana was able to resolve the parking arrangement quickly for you. Your feedback means a lot, and we’re glad our team could provide the support you needed.
Great website
Great website, found what I needed in minutes and complete transaction without any trouble.
28 August 2026
Reply from Parkhound
Thank you for sharing your experience — we’re delighted you found the website easy to use and could complete your booking quickly without any trouble. We appreciate your feedback and look forward to assisting with your future parking needs.
I’m very happy with the service
I’m very happy with the service.
Diana was very helpful, professional,
and responded quickly to my questions. Thanks to her assistance, I was able to rent out my parking space quickly. Highly recommend!
31 August 2026
Unprompted review
Reply from Parkhound
Thank you for sharing your experience — we’re glad to hear you’re happy with the service. Diana’s helpful, professional support and quick responses clearly made a difference, and we’re pleased she was able to assist you in renting out your parking space efficiently. We truly appreciate your recommendation.
Great assistance from Diana
Diana was very helpful in cancelling my booking and arranging my refund. Great communication in keeping me updated and very professional and friendly
1 September 2026
Unprompted review
Reply from Parkhound
Thank you for your feedback — we’re glad Diana was able to assist with your cancellation and refund so efficiently. It’s great to know her clear communication and professional, friendly approach kept you updated throughout the process. Please let us know if you need help with your future parking needs.
There was an issue in processing my…
There was an issue in processing my payment but the customer service agent, Diana D., contacted me promptly so my booking wasn’t lost. Great work!
31 August 2026
Unprompted review
Reply from Parkhound
Thank you for taking the time to share your experience. We’re pleased to hear that Diana was able to promptly assist with your payment issue and ensure your booking was secured without any disruption. Providing reliable support is very important to us, and your recognition of her efforts is greatly appreciated.
Great experience so far…
Really easy to make a booking just check the comments before booking as some require certain criteria like size of vehicle and/or length to comfortably fit the space.
31 August 2026
Reply from Parkhound
Thank you for sharing your experience — we’re pleased to hear that booking has been straightforward and convenient. Your note about checking comments for vehicle size and length is very helpful, and we appreciate you highlighting it. Please let us know if you need any assistance with your future parking needs.
Extended booking process
Joey responded to my query about extending my booking promptly and clearly (after the weekend, as expected), confirmed the necessary course of action, and offered to process the additional booking for me. He did this immediately after my positive response, and I'm very happy with the outcome. Thank you, Joey!
24 August 2026
Unprompted review
Reply from Parkhound
Thank you for sharing your feedback! We’re glad Joey was able to assist you promptly and clearly with your booking extension. It’s wonderful to hear the process went smoothly and left you happy with the outcome — Joey will be delighted to know his support made a difference.
Compensation
I booked an undercover car park below the apartment for a month. On my first day, someone was parked in my spot. The owner gave me a one-day permit to park on the street, but I'm still unhappy and feel I should get compensation for having to park outside for a day.
24 August 2026
Reply from Parkhound
Thank you for sharing your experience. We’re very sorry to hear about the inconvenience on your first day, and we completely understand your frustration. Someone from the Parkhound team will be reaching out to you shortly to discuss this further and assist.
Reply from Parkhound
Thank you so much for your kind words! We’re thrilled you found our service fast, efficient, and friendly — our team truly values your support with Parkhound.
Joey Was Great in sorting out my…
Joey Was Great in sorting out my booking. I contacted him with the questions about the particular parking and he answered them all and also helped me book. Amazing Service.
25 August 2026
Unprompted review
Reply from Parkhound
Thank you for your wonderful feedback! We’re delighted to hear that Joey was able to answer all your questions and assist you with your booking. Providing clear guidance and seamless support is always our goal, and it’s great to know Joey delivered an excellent experience for you.
We truly appreciate your support and look forward to helping you again in the future.
I had a question on the owner's…
I had a question on the owner's description and Joey from Customer Service was great help!
24 August 2026
Unprompted review
Reply from Parkhound
Thank you for sharing your feedback! We’re delighted to hear that Joey was able to assist you promptly and provide the parking information you needed. Excellent service and clear communication are always our goals, and it’s great to know Joey delivered on both.
We truly appreciate your support and look forward to helping you again in the future.
Diana was GREAT
Diana was an absolute star and offered the best customer service I have experienced in a long time. Efficient and fast turnaround times. Great service and offering. Well done Parkhound!
19 August 2026
Unprompted review
Reply from Parkhound
Thank you so much for your wonderful feedback! We’re thrilled to hear that Diana provided you with outstanding service and that her efficiency and fast turnaround made such a positive impression. It’s great to know her support helped deliver the excellent experience you were looking for.
We’ll be sure to share your kind words with Diana — recognition like this motivates our team to continue delivering the best service possible.
We truly appreciate your trust in Parkhound and look forward to assisting you again in the future.
Charmaine was quick to help and sorted…
Charmaine was quick to help and sorted my problem efficiently
18 August 2026
Unprompted review
Reply from Parkhound
Thank you for your feedback — we’re pleased that Charmaine was able to assist you quickly and resolve your problem efficiently. Your recognition of her efforts is greatly appreciated, and we’ll be sure to share your comments with her. Please don’t hesitate to let us know if you need assistance with your future parking needs.
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