paceathletic.com Reviews 

Order confirmed and tracking generated, then suddenly cancelled

I placed an order with Pace Athletic on 29 August after seeing a low price on their website. The order was processed, confirmed, and even updated with a tracking number. However, on 1 September, I received an email stating that the order was cancelled and refunded due to a technical/pricing glitch.

While a full refund was provided, cancelling an order days later after creating tracking details shows poor inventory/pricing management. Very disappointing experience as a buyer expecting their order to arrive.

Absolutely TERRIBLE online AND telephone support

1. Rang the online phone number 5-6 times across Thursday, Friday and Saturday. Left a voice message when the hold noise abruptly ended each time after being on automatic “hold” for 3-4mins. Not once call back

2. Internet enquiry to back up my phone call question. Still no call back but I did receive and email response indicating it was my fault or my browsers fault that their “Google sale” price was for certain styles or colours YET ON ALL the variants I was redirected to full price items. Even in colours and sizes I did not want or fit across the ball.

No responsibility was taken for the error and 3 days later the Google sale is still on with different prices that do not reflect their site……… yet it’s my fault.

Extremely poor and I would not recommend

Great prices, prompt shipping! I highly value their loyalty program and in-store run club!