Zilch Reviews 

83,715
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 12,778 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional ease of use, clear cost layouts visible before completing transactions, and the wonderful rewards program. Many users also deeply appreciate the straightforward setup process, helpful service, and how simple it is to stay in control of their repayment plans. Some reviewers were not happy with unexpected full payments being taken directly from their bank accounts rather than split installments. A few other people also felt that managing repayment schedules, updating personal account information, and linking debit cards could sometimes become frustratingly complicated to handle.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting that the application is simple to... See more

Payment

People report ambiguous experiences with payment, highlighting both convenient features and significant... See more

Service

Reviewers highlight positive aspects of service, noting that agents are fast, effective, and always ready to... See more

Customer service

Clients share ambiguous opinions on customer service. Many consumers praise the team for being fast,... See more

Product

Customers report positive experiences with the product, describing it as a brilliant concept that helps build... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It’s great because I can use my card anywhere. I have one complaint though. I introduced 2 people who have used their cards regularly but never received my reward. Also I’m paying for Zilch plus but n... See more

Company replied

Rated 4 out of 5 stars

The transaction was made smoothly but it didn’t reflect on my account for a few days and wasn’t able to determine whether the purchase was successful. But it finally came through

Company replied

Rated 4 out of 5 stars

Was uncertain about the value of the card so I tried it out on a small purchase and it gave me some cash back and it acted as a useful barrier between the retailer and my bank account. I have chosen t... See more

Company replied

Rated 4 out of 5 stars

Good for splitting payments but would prefer if they had an option like Klarna where you can spilt monthly rather than fortnightly

Company replied


Company details

  1. Payment Service

About Zilch

Written by the company



About Zilch
Join over 4 million customers and get the credit you deserve with Zilch. Pay your way – in-store or online – with responsible limits, no interest* and no late fees. Ever. *Purchase fees may apply.

From 18.6% APR Representative. Credit subject to status, 18+, UK residents only. T&Cs apply.

Pay with credit
S-t-r-e-t-c-h the cost of pricier purchases with credit limits up to £2250. Break down your payment into four equal chunks with Pay over 6 weeks or 3 months. And hit Snooze* whenever you need more time. *Subject to eligibility and fees may apply.

Pay with debit
The Zilch card links seamlessly with your bank account so you can pay via debit and get up to 5% back in Rewards every time you Pay now. Rewards are added to your account instantly, so you can use them to discount your next purchase or save them up for something special.

Exclusive deals
Download the Zilch app and browse our storefront for exclusive deals at brands you love, including Amazon, Morrisons, eBay and loads more.

Grow your credit
If you use Zilch regularly and always make your payments on time, your credit score could go up. We’ll also give you easy-to-follow tips on how to increase your credit limit.

Download App

Contact info

  • 111 Buckingham Palace Road , SW1W 0SR, London, United Kingdom

  • payzilch.com

4.4

Excellent

TrustScore 4.5 out of 5

84K reviews

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4.4

All reviews

(83,715)

12,072 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars
Zilch logo

Reply from Zilch

We really appreciate your feedback and we’re so sorry you’ve had some issues. We’ve sent an email to the address linked to your account with a bit of further information. Get back to us when you can so we can get to the bottom of this.


Thanks
Team Zilch

Rated 5 out of 5 stars

Fab customer service

Fab customer service, helpful, and quick issue fix.

30 August 2026
Zilch logo

Reply from Zilch

You’ve just made our day.


Thanks a million
Team Zilch

Rated 5 out of 5 stars

Always excellent

Always excellent

21 August 2026
Zilch logo

Reply from Zilch

Ah, that’s lovely to hear. Thanks so much. Please let us know if we can help with anything.

Team Zilch

Rated 3 out of 5 stars

will let you know once my refund is…

will let you know once my refund is sorted out rail card took the payment zilch took the payment but no services were recieved

29 August 2026
Zilch logo

Reply from Zilch

We’re so sorry you haven’t been able to get in touch with us. We’ve sent you a private message so we can try to sort this out for you ASAP.


Thanks
Team Zilch

Rated 5 out of 5 stars

Easy to use thank you zilch

Easy to use thank you zilch

6 September 2026
Zilch logo

Reply from Zilch

That’s great, we’re so glad to have your feedback.

Drop us a message on Facebook, X (Twitter), Instagram or live chat if we can help with anything at all.


All the best
Team Zilch

Rated 5 out of 5 stars

Fantastic when in a sticky situation

Fantastic when in a sticky situation, and that you pay a percentage it stops you over spending.

6 September 2026
Zilch logo

Reply from Zilch

We love to hear it. Cheers for taking the time to leave us your feedback, we’re always here if you need help.


Thanks
Team Zilch

Rated 4 out of 5 stars

It’s just trying to understand how it…

It’s just trying to understand how it works because I recommended someone to this and somehow it doesn’t work for them but I think how this work is. You have to have enough funds on your usual Card for this to work but at the moment, I think it’s okay

30 August 2026
Zilch logo

Reply from Zilch

We’re so glad you’re happy. Please reach out if we can help you with anything else. The best way to get in touch is via live chat or you can send us a message on Facebook, X (Twitter) or Instagram.


Thanks
Team Zilch

Rated 5 out of 5 stars

10000% recommend

Gives people that are struggling to pay for the purchase in FULL a chance to pay it off in easy installments. Extremely happy😃

6 September 2026
Zilch logo

Reply from Zilch

Thanks for telling us about your experience with Zilch so far. We're so happy to have you on board.

Let us know if we can help with anything.


Thanks
Team Zilch

Rated 5 out of 5 stars

A simple method of credit usage may not…

A simple method of credit usage may not use all the time and there maybe exceptions but I'm happy that I have the card to utilise and know it will be paid off at sensible rates over weeks and you don't get a massive shock that makes you feel elated with e purchase and then concerned you still have to pay off
so a simple idea packaged and made accessible and accepted

30 August 2026
Zilch logo

Reply from Zilch

Thanks for taking the time to share your experience. We're always happy to hear from our customers.


Please let us know if we can help in the future.


All the best
Team Zilch

Rated 5 out of 5 stars

Great

Great app very easy to use
Excellent

5 September 2026
Zilch logo

Reply from Zilch

Thanks for this excellent review.
We love stars. Especially when there are five of them.


Team Zilch

Rated 1 out of 5 stars

Made a purchase of just over £15 and…

Made a purchase of just over £15 and got charged £3.25!!! Excessive. Will think twice next time using this card.

5 September 2026
Zilch logo

Reply from Zilch

Thanks for leaving your review. We really appreciate your feedback. Good or bad, it helps us improve our service to our customers. We've identified the issue here – someone from our team will be in touch asap.


Thanks
Team Zilch

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