Posten.no Reviews 

Package goes 120 km for 8 days and still didn't come to the point it's supposed to be. I had to redirect it again. The worst transporting company ever meet....

My experience with Posten has been a total nightmare. I already paid for shipping when sending the package from Belgium, and when it arrived in Oslo, I was charged a massive extra fee.Despite paying twice, my items arrived completely broken and damaged. To make matters worse, Posten completely ignored my app settings where I explicitly saved my favorite local pickup location. Instead, they delivered my package to a far away location that is incredibly difficult for me to reach.On top of all this, their customer service is impossible to reach. The AI chatbot is completely broken, runs in useless loops, and blocks customers from talking to a real human agent. This level of service and lack of real human support is entirely unacceptable.

The package was supposed to be delivered (August 5th), and I am the next stop, but unfortunately, they didn't manage it. I called customer service the next day (August 6th), waiting in a 24-person queue, and he just told me to wait, saying there was nothing we could do but to wait today, tomorrow, or the next day.

"YOU'RE THE NEXT STOP" was the status last August 5th, today, August 7th, the delivery update was "MORE THAN 10 STOPS BEFORE ME" (19:50 - 20:50).

It's literally run by AI and no real humans work here.
Either that or they're VERY determined to be the worst. I shipped a package 51x48cm. But because it's 1cm bigger I had to pay for a large package.
Not only that, I get surprise import fees from a shipment from Norway... TO NORWAY, tax which I'd already paid for before shipping.

Posten is consistently disappointing. There are always bad surprises with unexpected and unrealistic fees and extra charges that make simple shipments unnecessarily expensive. The pricing feels misleading and far from transparent. Delivery is slow, and even small packages that should fit in a mailbox are not handled properly. Overall, an overpriced, inefficient, and frustrating service

Most terrible post in the world! Waiting time from one tho another city in Norway two week's! TWO WEEKS! Not first time! And they don't giveashit. Please people don't use them service, that's they wake up

About:
Item: LN067129865NO
Consignment number:
70722152540720776
Sender: YC - Log.
Delivered: 11 May

DISAPPOINTED FROM DELIVERY:
THE PACKAGE WAS TOO BIG FOR OUR MAILBOX,
BUT ANYWAY, THE DELIVER CRUSHED/ SMASHED THE PACKAGE, TRYING TO PUT IT INTO THE MAILBOX.
IN THE RESULT, PACKAGE WAS BROKEN, HALF OF THE PACKAGE WAS OUT OF THE BOX (AND HALF OF THE PACKAGE(BROKEN) INTO THE BOX).
OUR HOUSE IS STANDING 20M. ONLY FROM THE MAILBOX,
BUT DELIVER DIDN'T LEAVE THE PACKAGE NEAR MAIN DOOR OF OUR HOUSE;
SHE PREFERRED TO SMASHED IT AND TO LEAVE BROKEN PACKAGE (HALF IN/ HALF OUT) "IN" MAILBOX.

TERIBLE DELIVERING!
SO DISAPPOINTED!

Absolutely disgusting.
Package given an estimate date of delivery, after the deadline, each day coming another delivery deadline, and another, and another..
All you have to do is wait and hope. And is nos happened once, becoming a habbit

The package came from UK in 3 days to the post office in Oslo and after more than 3 weeks I called to see what is going on. The package was lost and they didn’t even bother to tell me.
Very bad service! Try use something else but “Posten”!

It has been 2 weeks since I send a package from Oslo to Germany and it still hasn’t arrived. They said it will arrive within 5 days. I have called the costumer service and they very rude and not helpful at all. I do not know if it will arrive or not. All these days no information nothing. The worst experience ever!

they returned the item and charged me the tax on it , and one time they sent it somewere else and gave it out and then again charged me tax on it , even that tax was paid before in all cases , they focus on more LBT than doing their postal work ,

This is unfortunately the worst postal service I have ever experienced. A small package is measured extremely strictly by the centimeter, even though packaging can naturally expand a couple of centimeters during transport. It feels unreasonable and not customer-friendly. I have used many other postal services before and have never experienced such a rigid and petty handling of package size. I hope you will consider more flexible and realistic rules for measuring small packages.

Even though on my posten app, i have stated my preferred pick up point (which is next to my apartment) they continually send packages to a completely different delivery pick up point which is much further away.
Idiots

The most retarded post in the panet the same like Norvigian fly copamy, every service in Norway is just garbage!

One star cause you can’t leave 0.
Ridiculous: I was standing AT THE DOOR, waiting for the postman to get off the van and get the parcel, but nobody rang. They waited 10 seconds, did not even leave the vehicle and drove away. Now the app is blatantly lying and saying I was not present.

Terrible at their job and disrespectful.

Absolutely incompetent, one package had TWO delays. I lived in norway for the past 10 years, I order monthly. I NEVER have a smooth experience. They either process the packages slow so they can't send them immediately after recieving. Awful experience.

Absolutely unacceptable service.

Posten failed to contact me despite my full name and correct contact details being clearly mentioned on the letter. There was no phone call, no message, no attempt whatsoever to reach me.

Instead of doing their basic job, they simply returned the item and are now saying I have to pay the full fees again to resend it. Why should I pay again for your failure?

This is beyond frustrating and completely ridiculous. Customers should not be punished for Posten’s incompetence and lack of effort. If contacting the recipient is too much to expect, then what exactly is this service for?

Extremely disappointed. Waste of time, money, and patience. 👎

My family sent me a package from Norway to the U.S. on december 4th. Posten managed to send my package from Bergen to Oslo and then to Alta instead of the U.S. I still haven’t received the package and it will not make it for Christmas even though it is almost 20 days since they sent it! They were contacts but even though this mistake is on them, they cannot help fixing it. They don’t even try. This has ruined Christmas because they sent my package to the very North of Norway instead of the U.S., which should be an impossible mistake to do.

A parcel was delivered to wrong post office in shop. I tried to complain, but met several difficulties both from posten.no and the shop (where the post office was). I was only able to chat or talk to AI-assistent, almost impossible to talk to a real person. It tok me several days to get a real contact. They promised to send the parcel to «my» post office in shop, but it never arrived. The day after my personal contact with somebody at posten.no I got the news that posten.no already had sent back my parcel from Norway to Spain. So I had to contact the seller and ask for a new delivery. They sent the new parcel the same day, and now I am already waiting again