registration: it was a bit hard to get my drivers license accepted, instructions how to take a photo were not that clear. what is front, what is back (I have the folding paper license) Operation: all... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Account made in minutes. Easy to use. Cars nearly always in good state. Transparent about pricing when crossing border. Easy to fuel up. Minus one star because I've had some issues with the app someti... See more
Company replied
The service works very well overall and the pricing is competitive. It’s a flexible car-sharing solution, and the team was responsive and friendly whenever I had questions. The car I used was very... See more
Company replied
The onboarding process was smooth, with two options given to verify oneself. The customer support is also very available. Unfortunately the app is a bit buggy but they're working on hopefully fixing i... See more
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Company details
Written by the company
Poppy is the leading shared mobility provider in Belgium, offering a diverse array of options including thousands of shared cars, vans, and taxis conveniently available in Brussels, Antwerp and at major airports across the country.
Contact info
Belgium
- hello@poppy.be
- poppy.be
4.0
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
do not use
fines all the time for parking, even the app IS LETTING YOU LEAVE THE CAR AND IS NOT GIVING EVEN A NOTIFICATION OR ANYTHING THAT WOULD LET YOU KNOW THAT YOU CAN NOT PARK THERE OR YOU WILL GT FINE....... HORRIBLE.... worst service ever
they are making money not from renting cars but from fines that you get
2 April 2026
Unprompted review
Very smoothly
Very smoothly, the registry on the app, finding the car, unlocking it. It was an emergency situation because my car wouldn't start and I had an appointment, and we were still on time for that, so no complaints.
28 August 2026
Unprompted review
Easy to use and cheap.
28 August 2026
Unprompted review
Convenience was excellent and easy to…
Convenience was excellent and easy to use. Good value for money too.
17 August 2026
Unprompted review
Reply from Poppy Mobility
Hi John,
Thank you só much for this lovely review 🙏, we truly appreciate it! ❤️ It's nice to read that Poppy is a convenient solution to your mobility needs ánd good value for your money, win-win! ✨
Wishing you a Poppytastic day ahead 🌞,
Lani from Poppy Mobility 🚗
Good to know i have a car whenever i…
Good to know i have a car whenever i need one, and not to really need a car of my own in this traffic .
13 August 2026
Unprompted review
Reply from Poppy Mobility
Hi Saki,
It's super nice to read that Poppy is the answer to your mobility-needs in abscence of your own car! ✨
Therefore, thank you só much for this lovely review ❤️, we truly appreciate it! 🙏
Wishing you a Poppytastic day 🌤️,
Lani from Poppy Mobility 🚗
registration + operation
registration: it was a bit hard to get my drivers license accepted, instructions how to take a photo were not that clear. what is front, what is back (I have the folding paper license)
Operation: all good, although on my first QR code scan on a car, the app told me it was not a Poppy QR code, that was weird
5 August 2026
Unprompted review
Reply from Poppy Mobility
Hi Laurent,
Lani from Poppy here! Thank you so much for your Trustpilot review of 4 stars! 🤩
It may sound a bit cliché, but these reviews are really very important to us, as we always want to improve our service. ✨
In your review we read that it was too difficult to get your drivers license uploaded and approved. Of course, we are sorry to hear that, as we strive to offer an intuïtive system and app.
You can therefore expect a phone call or email from me in the next few days, so that we can get a good idea of how we can improve this process and learn from this situation in general.
Hope to hear/talk to you soon! ☎️✉️
Kind regards,
Lani from Poppy Mobility 🚗
Very useful for moving around when you…
Very useful for moving around when you don't own a car.
1 August 2026
Unprompted review
Reply from Poppy Mobility
Hi Alexandre,
It's super nice to read that Poppy is the answer to someone's mobility-needs if they don't own a car themselves, that's exactly our goal! 🤩
Thank you very much for this lovely review 🙏, we truly appreciate it! ❤️
Wishing you a Poppytastic day 🌞,
Lani from Poppy Mobility 🚗
The service is very good
The service is very good. Rent a car without down payment including petrol and insurance is amazing. Multi car usage, vans and big cars.
The only thing is the tasks are not friendly use, petrol refills is ok but the cleaning is not good, needs improvement. Customer service is good, application is a key at the same time,
28 July 2026
Unprompted review
Reply from Poppy Mobility
Hi Rawad,
Lani from Poppy here! Thank you so much for your Trustpilot review of 4 stars! 🤩
It may sound a bit cliché, but these reviews are really very important to us, as we always want to improve our service. ✨
In your review we read that the tasks aren't very intuïtive, and that some of our cars aren't as clean as they should be, from time to time. Driving a dirty car is never fun, so of course we are sorry to hear that.
You can therefore expect a phone call or a separate email from me in the next few days, so that we can solve this correctly ánd learn from this and improve. ✅
Hope to hear you soon! ☎️✉️
Kind regards,
Lani from Poppy Mobility 🚗
I’m not even able to see prices without…
*Reponse* - I don’t want to spend time discussing this terrible experience with someone, I want you to fix it. I’m not going to provide personal documents just to get an idea on pricing. I will let the authorities decide if this is legal, I will certainly file a complaint.
I’m not even able to see prices without uploading my drivers license! I understand that they need this private data for renting a car, but just for giving me an indication about prices? Highly questionable and I doubt this is even legal.
22 July 2026
Unprompted review
Reply from Poppy Mobility
Hi Ty,
Lani from Poppy here! Thank you very much for your Trustpilot review. It may sound a bit cliché, but these reviews are really very important to us, as we always want to improve our service. ✨
From your review we learn that you can't see our prices when you haven't uploaded your drivers license yet. This is true, and rest assured that nothing about this is illegal. 😉
I would have liked to discuss this with you sometime so that I could further assist you if needed. Unfortunately, however, we did not receive the needed information from you. We only received your email address, but unfortunately we weren't able to find any customer account(s) based on this information.
Please know that you can always reach us in the chatbox in the Poppy-app and at hello@poppy.be if you still have questions! 📧
Kind regards,
Lani from Poppy Mobility 🚗
Everything was easy even if it was the…
Everything was easy even if it was the first time i used it
19 July 2026
Unprompted review
Reply from Poppy Mobility
Hi George,
It's very nice to read that even though it was the first time you used Poppy, it was an easy user-experience, so thank you very much for this lovely review! ❤️ We truly appreciate it. 🙏
Wishing you a Poppytastic day 🌞,
Lani from Poppy Mobility 🚗
Very easy to use car service
Very easy to use car service, no unnecessary hassle! Great!
20 July 2026
Unprompted review
Reply from Poppy Mobility
Hi Zura,
We're happy to read that your experience with Poppy has been smooth and easy, great! 😄
Thank you very much for this lovely review. ❤️
Wishing you a Poppytastic day 🌞,
Lani from Poppy Mobility 🚗
I all worked out fine
I all worked out fine, no surprises, and good support-follow up advise following the drive.
16 July 2026
Unprompted review
Reply from Poppy Mobility
Hi Lieven,
Lovely to hear that you received good follow-up after your Poppy-trip! Thank you very much for the nice review ❤️, we truly appreciate it! ✨
Wishing you a Poppytastic day 🌞,
Lani from Poppy Mobility 🚗
Easy to use app & a smooth ride
18 July 2026
Unprompted review
Reply from Poppy Mobility
Hi Juan,
Thank you very much for this lovely review ❤️, we truly appreciate it! 🙏
Wishing you a Poppytastic day 🌞,
Lani from Poppy Mobility 🚗
It works well
9 July 2026
Unprompted review
Reply from Poppy Mobility
Hi Yan,
On behalf of the entire Poppy-team: thank you very much for this lovely review of yours 🙏, we truly appreciate it! ❤️
Wishing you a Poppytastic day 🌞,
Lani from Poppy Mobility 🚗
Reply from Poppy Mobility
Hi Pafsanias,
On behalf of the entire Poppy-team: thank you very much for this lovely review of yours 🙏, we truly appreciate it! ❤️
Wishing you a Poppytastic day 🌞,
Lani from Poppy Mobility 🚗
Great experience. I was on holidays in Belgium and it was…
I was on holidays in Belgium and it was just great and comfortable to use Poppy Mobility to move around.
Now I am back in Vienna, Austria, and I miss a comparable service. When will you come here?
9 July 2026
Unprompted review
Reply from Poppy Mobility
Hi Katharina,
How lovely to read that Poppy was te answer to your mobility-needs during your holiday in Belgium! 🤩 We hope you had the best time!
Hm, at the moment there are no plans to expand our service to Vienna, but I've forwarded your request to the right team 😎, so who knows what the future might hold? ✨
For now, I'd like to thank you for your lovely review, and wish you a Poppytastic day ahead! 🌞
Kindly,
Lani from Poppy Mobility 🚗
Nice first time
had been wanting to use Poppy for a while, and I finally decided to give it a try. I had previously used the Miles car-sharing service, which was a good experience, and I can say that Poppy lives up to its commitments.
I am genuinely happy with the app, the service, and the follow-up after using the vehicles. I would recommend Poppy to anyone who is interested — don’t hesitate to try it.
Parking in Brussels is made easier, and it is very convenient to find an available car when you need one. Overall, a really great experience!
9 July 2026
Unprompted review
Reply from Poppy Mobility
Hi GP,
It's super nice to read that you've noticed our efforts and improvements regarding parking in Brussels, and that you would recommend us to others. ❤️
Thank you very much for this lovely review, we truly appreciate it! 🙏
Wishing you a Poppytastic day ahead 🌞,
Lani from Poppy Mobility 🚗
No transparency, hidden fees, ignored tickets
This is the fourth time customer service has ignored my questions and simply ended the chat, so I had no way to follow up. No confirmation, no closure, no accountability.
Insurance is included on a standard rental but suddenly becomes a hidden extra cost once you schedule it, and this is never clearly disclosed in the app. They'll say it's somewhere on their website, but who checks a website as an extra step on top of everything already in the app? Isn't the whole point of an app to make things clear and user-friendly? Or is it just there to mislead customers because they can?
They market themselves as transparent. This is the exact opposite. It's deliberately misleading.
And now, four times, they've cancelled my ticket without ever getting a confirmation or response from me first. This isn't about the small amount of money involved, it's about the principle. A company in 2026 treating customers like this, charging whatever it decides whenever it decides.
Absolute disgrace, and honestly a shame. I used to rely on Poppy without issue. This customer service approach is just unbelievable. Would not recommend to anyone.
28 June 2026
Unprompted review
Reply from Poppy Mobility
Hi Kristina,
Lani from Poppy here! Thank you very much for your Trustpilot review. It may sound overly cliché, but these reviews are actually very important to us, as we always want to look for ways to improve our service. ✨
From your review we learn that our response time wasn't what it's supposed to be, and that our system isn't as clear as it's supposed to be... Of course we are sorry to hear that. 😓
I would like to discuss this with you sometime.
You can therefore expect a separate email or phone call from me in the coming period, so that we can learn from this and get a good idea of how we can improve. ✅
Hope to talk to you soon! ☎️📧
Kind regards,
Lani from Poppy Mobility 🚗
The car was available where stated
The car was available where stated.
It's easy to park, even in Brussels.
Could have been cleaner, but I understand that it's not possible to clean after each user!
6 July 2026
Unprompted review
Reply from Poppy Mobility
Hi Pascal,
I'm glad to hear that you enjoy making use of our service! Thank you very much for this nice review on behalf of the entire Poppy team. 🙏❤️
Your feedback about the cleanliness of our cars is definitely valid. Our operational team members try their very best to keep our cars in prime condition, but unfortunately, not all users value this... Nevertheless, it stays our goal to keep our cars clean and fresh. 🍃
Thank you once again!
Wishing you a Poppytastic day 🌞,
Lani from Poppy Mobility 🚗
Good very good
4 July 2026
Unprompted review
Reply from Poppy Mobility
Hi Mohamad,
We're very pleased to start our day with this lovely review of yours, we truly appreciate it, so thank you very much! 🙏❤️
Wishing you a Poppytastic day 🌞,
Lani from Poppy Mobility 🚗
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