Power Up Gaming Reviews 

236
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders arrive very quickly, and the items always match their detailed online descriptions perfectly. People also deeply appreciate the affordable prices, great vintage selection, and excellent condition of the retro games and consoles. Shoppers find the online ordering process exceptionally smooth and praise the careful packaging of their delivered purchases. However, some reviewers were not happy with occasional product defects or significantly higher postal shipping costs. A few customers noted experiencing frustrating issues with items arriving damaged or failing to work properly right out of the box.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items arrive promptly, are carefully... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Order

Consumers find order to be positive, frequently expressing satisfaction with the easy-to-use website and... See more

Price

Reviewers mention positive feedback about price, noting that consumers can score great deals on games through... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The thing I love about ordering from these folks is you always get a quality product for absolutely phenomenal prices. I've ordered several times from them; discs, cartridges, and even console, an... See more

Rated 5 out of 5 stars

This was a one stop shop. I found two games that I’ve been looking for for quite a while and had an excellent price. They were delivered faster than I expected at both games are an excellent condition... See more

Rated 5 out of 5 stars

Used Games came without a single scratch on them and the consoles are refurbished really well. Its good because they have warranty on old consoles too. 5/5 experience

Rated 5 out of 5 stars

My order arrived quickly. There was an issue with one of my games not work so I reached out. The next day I heard back and recieved a gift card for my troubles. Dallas was sincere in their emails and... See more


Company details

  1. Electronics Store

Written by the company

Largest selection of Retro Video Game systems, games and accessories at amazing prices! All orders $75+ receive shipping discounts! We ship anywhere in Canada and USA. Over a Million dollars of inventory. Located in Ontario, Canada. Unmatched quality. Live inventory. Monthly Specials. Full Warranty!


Contact info

4.8

Excellent

TrustScore 5 out of 5

236 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(236)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Silent Hill Origins

At first great communication with sale and delivery. Upon receiving the game Silent Hill origins I booted it up in my ps2 and it would get stuck on the initial loading screen, then tried on my ps3 - same issue. The next day even tried my friends ps2 and still the same issue. I have reached out multiple time requesting to return said game and not one response was given. Not a sorry, not a we will look in to it, nothing. Now I am stuck with a ~$200 paperweight. As an avid collector I will be informing and warning others about purchasing here, as I sure won’t be.

Edit: all emails have been sent to the info@powerupgaming. ca on last Thursday, Saturday and just now again after seeing the reply

Edit 2: Not sure what’s going on with the emails but I did manage to get a hold of them and had said game returned. 0 issues once in contact. I have adjusted the review as I am quiet happy with the response given once they received the game back.

28 September 2026
Power Up Gaming logo

Reply from Power Up Gaming

Hi, we’re sorry to hear that you’re having an issue with Silent Hill Origins. We have searched our customer service inbox, including our spam folders, and have also checked with our staff regarding phone calls, but unfortunately we cannot find any previous communication from you or from the email address associated with this review.
We absolutely would have responded had we received your messages. Please contact us directly at info@powerupgaming.ca with your order number and we’ll be happy to look into the issue and work with you on a resolution. You can also call us at 705-503-4263.

We’d also appreciate knowing how you previously attempted to contact us so we can investigate why those messages did not reach us.

FOLLOW-UP EDIT:
I am sorry but there is no new emails from you, once again. Can you please perhaps try another way to contact us by phone? There is nothing in our spam folder, nothing in our inbox. We really do want to help you as we stand behind EVERY product we sell. There is absolutely no reason why we wouldn't want to ensure that you are 100% happy with your purchase.

Rated 5 out of 5 stars

Excellent

Used Games came without a single scratch on them and the consoles are refurbished really well. Its good because they have warranty on old consoles too. 5/5 experience

30 September 2026
Rated 5 out of 5 stars

Simplicity and Ease all in one.

The ease with which the order was made was great, as was the prompt delivery.

I'm very happy with the whole process so far. The Sega and game were purchased as a gift but has not been given as of yet.

I looked the items over and they look to be in great condition.

19 September 2026
Rated 1 out of 5 stars

When I buy a “refurbished” controller

When I buy a “refurbished” controller im not expecting much, but having it come out the box with Lb and Rb is not working is something i will not tolerate

21 July 2026
Power Up Gaming logo

Reply from Power Up Gaming

Hi Delmond,
We’re disappointed to see this review, especially given the support you received when you contacted us about the controller.
You reached out to us on July 27 regarding the LB and RB buttons, and we responded within approximately an hour. We apologized for the issue, provided you with a prepaid Canada Post return label, and offered to test the controller and repair or replace it at no cost if it was found to be defective. You also rated that support interaction as “Great.”
While we absolutely understand the frustration of receiving an item that may have a defect, occasional issues can occur with refurbished electronics. What matters is how those situations are handled, and we made arrangements immediately to resolve this one for you.
At this point, we are still happy to honour that offer. Please return the controller using the prepaid label we provided so we can inspect it and get the issue resolved.

Rated 5 out of 5 stars

2-year Anniversary Review

I have been going to PowerUp Gaming for nearly 2 years now, and Justin and Dallas have been wonderful to work with every time. They are always willing to help me find the games I am looking for, and they offer free resurfacing for games you have purchased. This month all purchases are discounted with a roll of a D20 dice, which is a lovely touch! Between the discounts and accumulating points, you can score some great prices on games! Will be visiting again soon!

11 July 2026

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