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Swarous Reviews 

9
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TrustScore 3.5 out of 5

3.4

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3.4

Average

TrustScore 3.5 out of 5

9 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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3.4

All reviews

(9)

9 reviews in the last 12 months

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Rated 1 out of 5 stars

See thru Dresses/Poor Quality and Material

Ordered 2 of the Women's Ruffle Trim Button-Front Mini Dresses (black and white). The dresses are completely see thru, the quality of the material look nothing as pictured. Unwearable and non-returnable without sending back to China.

4 August 2026
Unprompted review
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Reply from Swarous

Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@swarous.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.

Rated 3 out of 5 stars

The pants I received were not the pants I ordered

The pants I received were not the pants shown on the advert. The advert showed the pants made from a heavy material in a style that appealed to me. The pants I received were made of a light material and the pants were a totally different style. I used PayPal to make the purchase, so I used them to help me settle the matter. I was offered either half the purchase price, and I keep the pants or I could return the pants. I opted to return the pants which ended up costing me the price of shipping and not receiving my refund because the company said they hadn't received the pants. PayPal ruled in the seller's favor. I won't use PayPal again either.
I was contacted by Swarous and they apologised for my bad experience and offered to reship my order to me. I said yes and have now received my order. The pants are the same as the pairs I didn't want but at least I have something for the money I paid. For this I am grateful to Swarous and a special mention to TrustPilot!

22 April 2026
Unprompted review
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Reply from Swarous

Dear customer, thank you for sharing your shopping experience. We are sorry that the product did not meet your expectations, and we understand how much this may have caused you. Our customer service team is ready to assist you. Please send your order details to their email address: service@swarous.com. We will resolve your issue as soon as possible.

Rated 1 out of 5 stars

Didn’t receive my package as yet!

I order my wallet from may 25, 2026 and it’s June 16 and I haven’t received my package as yet. I’m really disappointed! I will never order from this website again I need my refund!

6 June 2026
Unprompted review
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Reply from Swarous

Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@swarous.com. Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!

Rated 5 out of 5 stars

Great service

The service was excellent and fast; Jenny was very service-oriented. Even though I made a mistake, they understood the source of the problem and were very accommodating

8 May 2026
Unprompted review
Rated 5 out of 5 stars

These jeans are amazing

These jeans are amazing! I washed then a few times and all the crystals are still attached and still sparkling.
Received several compliments and they are so comfortable! Fun pair to wear too!!❤️

29 December 2025
Unprompted review
Rated 1 out of 5 stars

I have been trying to unsubscribe from…

I have been trying to unsubscribe from here for months. I have contacted customer service many times amd always told to go to bottom of page to unsubscribe but there is mot an unsubscribe button. I am so sick and tired of constantly getting nowhere with them. What else can I do?

15 January 2026
Unprompted review
Swarous logo

Reply from Swarous

Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. We have contacted our technicians to deal with this issue, and we are sorry for the inconvenience this has caused you.Please give us a chance to make amends; thank you very much.

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