Fantastic customer service experience, they seem to truly value their customers. After the exterior lid/cover for my UB pro case unfortunately broke, I made an enquiry to see if it was possible to fin... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having two "rascals" constantly "snatching" & dropping our phones whenever we forgot our phones on the coffee table, with SUPCASE'S all around protecting cases give us peace of mind. Best yet customer... See more
Company replied
My son is autistic and it's imperative he has a case on his device at all times. This case fits perfectly and is very well built. The screen protector developed a crack in the frame, and the company s... See more
Company replied
My new Aramind fiber case is lighter, minimalist, but just as rugged and protective as all the other cases in the Supcase line up for my new Galaxy Fold 8 Ultra. It should protect an preserve my inves... See more
Company replied
Company details
Written by the company
SUPCASE, based in Atlanta, GA, engineers rugged cases exceeding MIL-STD-810G 516.6 standards, drop-tested up to 50 ft, offering built-in features, a 1-year warranty, and ultimate device protection. Today, we are proud to be a leader in the mobile accessory industry, offering top-tier protection for your devices.
Contact info
5770 SHILOH RD STE 100, 30005-8428, ALPHARETTA, United States
- Toll Free +1 888-981-8159
- support@supcase.com
- supcase.com
4.8
Excellent
623 reviews
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Replied to 100% of negative reviews
Typically takes over 1 month to reply
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SUPCASE is awesome in every way!
SUPCASE is awesome in every way! Hassle free warranty, awesome AirPod rugged case with securing clasp.
3 September 2026
Reply from SUPCASE
Thank you so much for this wonderful feedback. We’re happy to hear that our warranty process works smoothly for you and that you love the durable AirPods case with a secure clasp. It truly motivates us to keep delivering great‑quality products.
I mean it's a great good looking…
I mean it's a great good looking product but the quality is variable because sometimes it'll last me 2 months sometimes it'll last me 6 months and it only has a one time replacement so that's the only issue but I'm sure it must be difficult to engineer a ring hinge that stays tight when it can't self-tighten, it's bound to get loose eventually. There's almost no other way around it.
6 September 2026
Reply from SUPCASE
Thank you for sharing your honest and thoughtful feedback. We fully understand your observation about the inconsistent service life of the ring hinge and how it gradually loosens over time with regular use.
We appreciate your insight into the engineering challenge for this non‑self‑tightening hinge structure. Your real‑world usage experience is really valuable for our product team. We will pass along your comments as we keep working to refine our designs.
Sup case is a solid protection for the…
Sup case is a solid protection for the iPhone - however, the belt clip is weak and breaks off in a few months - not easy to be very careful using it. However, the replacement plan by Sup case is good and professional
4 September 2026
Reply from SUPCASE
Thank you for your honest feedback. We appreciate that you find our case offers reliable protection for your iPhone. We recognize that the belt clip can wear under regular real‑world use.
We’re glad our replacement support could help you out. Your feedback will be shared with our product team as we keep looking for ways to improve the durability of the belt‑clip design.
Excellent service
4 September 2026
Reply from SUPCASE
Thank you so much for your kind feedback. We truly appreciate your recognition of our service.
Was hesitant at first since the cover…
Was hesitant at first since the cover costed quite a bit, but you get what you pay for. Flip 8 cover is amazing, you can really feel the quality. Supcase is definitely where I'll be buying covers in the future. Best cover I've ever bought
4 September 2026
Unprompted review
Reply from SUPCASE
Thank you for sharing your honest thoughts. We’re thrilled that the Flip 8 case has exceeded your expectations and that you can feel the solid build quality. It means a great deal to earn your trust for all your future case purchases.
Great job
Great job, and thanks for sending the new case. Enjoying the company antics.
3 September 2026
Reply from SUPCASE
Thank you for your kind words! We’re glad your new case is working out well for you. It means a lot to see that you’re happy with your overall experience.
Samsung Fold 8 Case
I have a Samsung Fold 8 and my biggest concern has always been finding a case that would protect the hinge of the phone as it is the most vulnerable. I read all of the reviews for fold phones on line and bought the Supcase. I am very happy with it because it is sleek and low profile and gives superior protection without the bulk that I have found with other fold cases.
At one point, I needed to contact Supcase customer support and they were immediately responsive and accommodating. I could not have asked for better customer service. I would highly recommend Supcase to anyone! They deliver a quality product and excellent customer service.
4 September 2026
Reply from SUPCASE
Thank you for sharing your experience with your Samsung Fold 8 case. We fully understand how critical hinge protection is for foldable devices. We’re glad our case delivers reliable protection with a slim, low‑profile design without unnecessary bulk. It’s wonderful to hear our support team was responsive and accommodating when you reached out. We really value your recommendation and are happy that both our product and service have exceeded your expectations.
A product you can trust!
I’m pretty picky about the phone case I choose. One of the most important features I look for is total coverage of the phone, especially the screen. When I found SupCase online I was interested because of the total protection their cases appeared to offer as well as the sleek designs and colors. The first time I put my phone in its new SupCase I decided that this was the phone case brand I was going to use any time I got a new phone. I was very surprised to see my case cracked seeing as the case appeared to be so strong. Luckily the actual phone screen was not damaged as well. After contacting customer service they let me know my SupCase was under warranty. I don’t recall any other phone case company offering such an amazing warranty that stands behind their product. My replacement case arrived in the mail today and I am so happy I chose SupCase. Incredible phone cases, awesome Customer Service- Thank You So Much!!
4 September 2026
Reply from SUPCASE
Thank you for taking the time to share such detailed feedback. We are happy that our full‑coverage protection, sleek design, and color options caught your attention. While we regret that your original case ended up cracked, we are relieved that your phone screen stayed safe. It means so much to us that our warranty support has left you impressed, and we are thrilled your replacement case has arrived. We truly appreciate your trust in SUPCASE.
Reply from SUPCASE
Thank you for your lovely comment. We are happy that both our case and customer service have met your expectations. We look forward to serving you again.
It’s a good product
4 September 2026
Reply from SUPCASE
Thank you for your feedback. We are very glad that our product satisfies you, and we will keep maintaining consistent product quality.
Customer service was prompt and got me…
Customer service was prompt and got me a new belt clip holder that broke. Thanks!
3 September 2026
Reply from SUPCASE
Thank you for your feedback. We’re glad our team could promptly arrange the new belt clip holder for you. Your recognition encourages us to keep providing solid support for all our customers.
Reply from SUPCASE
Thank you for your nice feedback. We are pleased that our team was able to deliver fast, helpful, and friendly support for you. Your positive comment encourages all of us to keep improving our service.
Great customer service! The brand keeps its promises.
I bought this Supcase for my Z Fold 8 Ultra. Unfortunately, the privacy screen protector arrived with a defect. I contacted customer support, and they replied in under 24 hours to arrange a replacement case. I received the new one in just 5 days. Absolutely nothing to complain about—this is a brand that stands behind its products and delivers on its promises. Highly recommended!
3 September 2026
Reply from SUPCASE
Thank you for sharing your experience with the Z Fold 8 Ultra case. We sincerely regret that the privacy screen protector arrived defective for you. We’re glad our team responded quickly, and you received your replacement within five days. It encourages us greatly to know we could live up to your expectations, and we truly appreciate your strong recommendation.
Reply from SUPCASE
Thank you for your kind comment. We are delighted that our product has impressed you.
Great Customer Service & Warranty
Mariam was quick to respond and help me get cases warrantied. The only downside was trying to purchase the inner plastic bezels, we didn't get them, for outer the part of the case of which we have several; however they warrantied several of the cases and sent replacements for them.
In summary, the customer service was prompt and helpful, and I would recommend SUPCASE to others. The Samsung Galaxy Tab S6 Lite case has great longevity!
10 August 2026
Reply from SUPCASE
Thank you for your detailed feedback. We really appreciate Mariam’s work being recognised, as well as your positive experience with our warranty support. We take note of your request for separate inner plastic bezels. It’s wonderful to know our Galaxy Tab S6 Lite case holds up so well over time, and thank you for recommending SUPCASE.
Warranty replacement was smooth
Had an issue with an iphone case, and support was replaced within a week with the warranty. No complications, and very good service
2 September 2026
Reply from SUPCASE
Thank you for sharing your experience. We are happy that your iPhone‑case warranty replacement was processed without any complications and arrived within a week. It motivates our whole team to keep delivering straightforward and reliable support.
Excellent Customer Service
I made the mistake of cleaning the underside of the screen protector where the fingerprint reader is and unfortunately ruined it. I contacted their Customer Service and they replaced it for me, even though it was my fault.
1 September 2026
Reply from SUPCASE
Thank you for sharing your experience. We truly appreciate you reaching out to us, and we’re glad we could help resolve this situation for you. It makes our team happy to know we could offer support even in this unexpected scenario.
Reply from SUPCASE
Thank you for your feedback. We are happy that the claim process was simple and that your issue was resolved quickly.
Great service
My case had two fail points and it was extremely easy to get it replaced. The staff was easy to work with and the replacement came in quickly.
21 August 2026
Reply from SUPCASE
Thank you for your feedback. We’re glad the replacement process was seamless for you and that our team could assist you efficiently.
Reply from SUPCASE
Thank you for your kind words. We appreciate your recognition and are glad we could assist you with your issue.
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