Story Bug Reviews 

10,618
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,514 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding quality of the books, showcasing the vibrant colors, durable binding, and wonderful storytelling that captivate young readers. People love the deep level of customisation available, mentioning that adding custom personal names, heartfelt messages, and cherished photos creates truly meaningful gifts. Buyers also appreciate the seamless digital ordering platform, helpful customer assistance, alongside remarkably prompt and reliable delivery services. Though some reviewers were not happy with the personalization features, mentioning specifically that the printed portraits did not accurately resemble the children's real physical appearance or distinct traits.

What people talk about most

Product

Consumers find product to be filled with absolute delight, frequently praising the adorable stories, vivid... See more

Quality

Customers had positive experiences with quality, expressing delight over well-made, beautiful books featuring... See more

Delivery service

Clients share satisfaction on delivery service, noting that tracking, communication, and overall order... See more

Order

Users describe positive interactions with order, highlighting the very easy ordering process, superb... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the ordering process is very easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldn’t be happier with my entire experience with Story Bug. The book I purchased for my young granddaughter who was turning two (“Princess Story Book”), was absolutely delightful and such a beautifu... See more

Company replied

Rated 5 out of 5 stars

my item arrived much sooner than expected and it is great! I love to give my greatgrandchildren books and the oldest (3 years)reads to her 1 year old brother. kids get so many toys that it makes me fe... See more

Company replied

Rated 5 out of 5 stars

Love love love these beautiful books ❤️ I just recieved my 3 books that I bought for three of my grandchildren who have birthdays within weeks of each other. The Little Monster Truck, The Superhero... See more

Company replied

Rated 5 out of 5 stars

I am absolutely delighted with the 2 books I got. The quality of them are fantastic. I have used other businesses in the past, but storybug were 100% better than all of them. Definitely recommend them... See more

Company replied



Company details

  1. Childrens Book Store
  2. also in
  3. Book Publisher

About Story Bug

Written by the company

Personalized Story Books for Children. Birthday, Adventure and Christmas books. New-born Personalized Books. Shop Now

Personalized Children's Story Books

Written by the company

Your loved one will love being in the story
Contact Us for Bulk Orders

Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(10,618)

2,127 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Error in books

I purchased 2 books for my great nephews. One for Welcome to the World and also Big Brother Story Books. I had made a mistake and put that we were the grandparents. They offered to redo these books and I just paid for the postage. I really appreciate them redoing these books as they will have them for a long time to come.

5 November 2026
Rated 5 out of 5 stars

Lovely book

Lovely book, will make a fantastic gift

5 November 2026
Story Bug logo

Reply from Story Bug

Hi David,
Glad you thought so! Thank you so much for your order and review.
Many thanks,
Jean

Rated 5 out of 5 stars

This was a great gift for my parents

This was a great gift for my parents, who each have a birthday and also share their anniversary within 30 days of each other. The order process was easy, and it came quickly which was good because i ordered it later than i shoudl have and it still came on time. The packaging was very nice and kept the book in great shape. The only thing I would change is that it could be ordered not only for birthdays but also for other events like anniversaries.

4 November 2026
Story Bug logo

Reply from Story Bug

Hi Beverly,
It means so much to hear this! Thank you for your lovely feedback, we truly appreciate it.
Many thanks,
Jean

Rated 5 out of 5 stars

The quality and the experience was…

The quality and the experience was great. I had made an error on one of my orders and the customer service was amazing and quick in solving the issue. We are extremely pleased and happy with the product and service

3 November 2026
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Reply from Story Bug

Hi Lynn,
Thank you for this wonderful review! Hope the books will be enjoyed through the years!
Many thanks,
Jean

Rated 5 out of 5 stars

I had a issue with not being able to…

I had a issue with not being able to read my dedication. It repeated a word. When I reached out, I received excellent customer service. What a great gift for children.

2 November 2026
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Reply from Story Bug

Hi Donna,
We truly appreciate you sharing this review with us!
Many thanks,
Jean

Rated 5 out of 5 stars

The book is lovely

The book is lovely! It's a birthday gift for my grandson. I'm sure he will love it.

3 November 2026
Story Bug logo

Reply from Story Bug

Hi Lyn,
Glad you are pleased with the book! Thank you so much for your order and review.
Many thanks,
Jean

Rated 5 out of 5 stars

Absolutely beautiful

Just beautiful. I cannot wait to see their eyes at Christmas time when they open books with them in it. Very happy.

3 November 2026
Story Bug logo

Reply from Story Bug

Hi Lisa,
Thank you for your wonderful review!
Many thanks,
Jean

Rated 5 out of 5 stars

What a beautiful story book for my…Grandson

What a beautiful story book for my Grandson He will love it as it’s so beautifully put together Giving to him for his Christmas Thankyou

3 November 2026
Unprompted review
Story Bug logo

Reply from Story Bug

Hi Kathryn,
Glad you think so! Thanks for choosing us and taking time to leave a review.
Many thanks,
Jean

Rated 2 out of 5 stars

The pages look nothing like my child

The image on the front cover is perfect but every pages after that is generated different and doesn't look like my child. Every page is a completely different attempt. Next time I'll purchase elsewhere.

2 November 2026
Unprompted review
Story Bug logo

Reply from Story Bug

Hi Shikia,
We are unable see any order details from you. Please email us at support@storybug.com, and we’ll be happy to assist you further.
Kind regards,
Jean

Rated 1 out of 5 stars

Complete Waste of Money – Zero Resemblance on Multiple Books

I recently ordered two separate personalized books for two different kids, and neither of them looks anything like the children. Not even close.
It is surprising that in this day and age with advanced technology and AI, what they sent is genuinely pathetic—it feels like a lazy, inaccurate copy paste job..

To any future buyers: save your money and stay away from Story Bug. If you want something that actually resembles your kids, look elsewhere.

27 October 2026
Unprompted review
Story Bug logo

Reply from Story Bug

Hi Rock,
We're unable see any order details from you. Please send us an email at support@storybug.com, we’ll be happy to assist you further.
Kind regards,
Jean

Rated 5 out of 5 stars

The books was amazing how the build my…

The books was amazing how the build my grandson into the stories immuculent.
Story Bug give me a gift for my grandson that I believe would stay with him forever. We love these books

19 October 2026
Story Bug logo

Reply from Story Bug

Hi Fay,
Thank you so much for your wonderful review! Hope the book will become a treasured keepsake for many years to come!
Kind regards,
Jean

Rated 5 out of 5 stars

Great gift for little ones

Great gift for little ones

30 October 2026
Story Bug logo

Reply from Story Bug

Hi Ann,
We're thrilled to receive your feedback. Thank you for choosing us and allowing us to be part of your special occasion.

Thank you for being part of our story,
Caitlin

Rated 5 out of 5 stars

Highly recommend! Bright and colourful!

Great affordable product! The books are colourful, well written and can’t wait to read them to my grandchildren:)

30 October 2026
Story Bug logo

Reply from Story Bug

Hi Shelly,
Thank you for the fantastic review! We appreciate your support and are so glad that your order met your expectations.

From all of us at Story Bug,
Caitlin

Rated 5 out of 5 stars

Excellent quality

Excellent customer service and quality. Just as we ordered.
Love it.

30 October 2026
Story Bug logo

Reply from Story Bug

Hi Rodney,
Thank you for your kind words! We're so pleased that you had a positive experience and enjoyed your personalized book.

Best wishes,
Caitlin

Rated 5 out of 5 stars

Beautiful Vibrant colours

Beautiful Vibrant colours. High quality paper. Fast delivery. Updated at every stage of Order. Highly recommend.

30 October 2026
Story Bug logo

Reply from Story Bug

HI Karen,
We truly appreciate your positive review. Knowing that our products help create meaningful memories makes everything we do worthwhile.

Wishing you many special memories,
Caitlin

Rated 5 out of 5 stars

Such a cute book arrived quickly too…

Such a cute book arrived quickly too the quality is great too

30 October 2026
Story Bug logo

Reply from Story Bug

Hi,
We're so happy to hear that you loved your purchase! Thank you for sharing your experience and supporting our small business.

Happy reading,
Caitlin

Rated 3 out of 5 stars

I have bought roughly 5 books from here…

I have bought roughly 5 books from here and never had a problem, always been super with my purchases, however recently I brought one for my own daughter and the inside cover message wasn't what I had written but it was signed by "santa" which is what I wrote. Super weird, a little annoying but otherwise a beautiful book.

30 October 2026
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Reply from Story Bug

Hi Alicia,
We're sorry to hear this. We don't change what the customer enters or previews as we produce thousand of books.
However, one of our team will reach out directly to see how we can assist.
Kind regards,
Jean

Rated 5 out of 5 stars

Great product

Great product. Vivid pictures and easy reading print. Delivery was prompt and well packaged. Kaeless loved being part of the mestory. He reads his book almost everyday.

29 October 2026
Story Bug logo

Reply from Story Bug

Hi Eric,
Thank you for sharing this with us! Hope the book will be enjoyed and cherished through the years!
Many thanks,
Jean

Rated 5 out of 5 stars

Love all the books I have ordered

Love all the books I have ordered! Just ordered my grandson 1st birthday book.. excited to get it! The books are good quality! I believe a good memory for him to look back on!!

14 October 2026
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Reply from Story Bug

Hi Andrea,
We're delighted you love the books! Thank you for your order and wonderful review.
Many thanks,
Jean

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