respond to emails when contacted. don't promise free delivery over $200 and then charge $41 on a $280 purchase. still waiting on my refund. still waiting on a response
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See what reviewers are saying
Arrived in 2 weeks which, considering it travelled from Australia to the UK, isn’t bad! The item was tracked and provided regular updates. The product was beautifully wrapped in brown paper, then tiss... See more
Really happy with everything! Only thing I’d say is that the grey goose I ordered is stuffed with organic cotton (not lambs wool as the website says) and the heat pack inside the gooses tummy is cherr... See more
Stardust has an amazing collection of sustainable products. It has been perfect for (birthday) gifts and Xmas. So much love is put into wrapping the orders. Easy to communicate when I had to exchange... See more
Company details
- #7 of 7 best companies in Children's Store
- #2 of 2 best companies in Baby Clothing Store
- #3 of 3 best companies in Baby Store
- #3 of 3 best companies in Childrens Book Store
- #6 of 7 best companies in Children's Toys Store
Written by the company
☽ Sustainable Children's Clothes ☼ Wooden Toys ♡ Waldorf Inspired Books, Art supplies and more ⋒ Worldwide Shipping
Contact info
Netherlands & , Australia
- info@stardust.store
- stardust.store
3.9
Great
81 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
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respond to emails when contacted
respond to emails when contacted. don't promise free delivery over $200 and then charge $41 on a $280 purchase. still waiting on my refund. still waiting on a response
10 July 2026
I have very small narrow feet and the…
I have very small narrow feet and the size 35-36 were fine. They are warm and easy to walk around the house in. Would recommend
2 July 2026
Joyce was so lovely and helpful
Joyce was so lovely and helpful. Delivery was so fast, packaged securely and we love their selection of brands and products
15 June 2026
I ordered ‘large’ transparent storage…
I ordered ‘large’ transparent storage bags as advertised, which cost nearly £40. They have just arrived and are absolutely tiny. Be lucky to get 1 pair of shoes in.
I’ve tried to email Stardust from their contact form and says customer not accepting email. I’ve tried to ring, even though USA and number doesn’t exist!!
It seems like I have been completely conned!!
3 June 2026
Unprompted review
Reply from Stardust Store
Hi Diane,
We're sorry to hear about your disappointment. However, based on the product you describe, we believe this review may have been intended for a different company.
Stardust Store is a children's store and does not sell transparent storage bags or similar storage products. We also couldn't find any matching order in our system.
We’d recommend checking the order details to ensure it was placed with the right retailer. If you need further assistance, feel free to get in touch at info@stardust.store
Kind regards, Team Stardust Store
Ordered the transparent storage bags in…
Ordered the transparent storage bags in large from Stardusst, as I had seen the advert and with the buy 5 get 5 free i thought wow. Well what a massive disappointment. If you want to store a pair of shoes or 1 jumper or maybe 2 pairs of jeans if folded tightly or leggings, then go ahead
Warning - it is not what it says on the tin.
I order the large as advertised, wpuld have posted photos but can't see how on here, but they turned up today and NOTHING like what I was expecting. 😳
WHAT A LOAD OF PANTS!!
I WOULDN'T BOTHER!!
🤬🤬🤬
1 June 2026
Unprompted review
Reply from Stardust Store
Hi Jo,
We're sorry to hear about your disappointment. However, based on the product you describe, we believe this review may have been intended for a different company.
Stardust Store is a children's store and does not sell transparent storage bags or similar storage products. We also couldn't find any matching order in our system.
We’d recommend checking the order details to ensure it was placed with the right retailer. If you need further assistance, feel free to get in touch at info@stardust.store
Kind regards,
Team Stardust Store
The company is quick to take your money…
The company is quick to take your money but will not allow returns which goes against my consumer rights. I had no choice to give one star otherwise I would give no stars. This online stpre is a con.
16 May 2026
Unprompted review
Reply from Stardust Store
Hi Linda
,
We're sorry to read your review. However, we have been unable to locate your name, order details or any return request in our system based on the information provided.
If you have placed an order with us, please contact us at info@stardust.store with your order number and the email address used for the purchase so we can investigate the matter and assist you further.
We're always happy to help and would appreciate the chance to look into this for you and clear up any misunderstanding.
Kind regards,
Team Stardust Store
Jacket
Has a few issues with the return process and it took a bit longer than expected to get everything sorted, but the store did resolve it in the end.
25 March 2026
the site has a nice design
the site has a nice design, a diverse selection of jewelry and accessories, and everything is well organized into categories. Placing an order was quick and smooth, and the product descriptions gave a clear idea of what I was buying.
13 January 2026
Unprompted review
Lovely items and packaging
Lovely items and packaging. I'm very pleased with my purchase.
19 November 2025
Customer service was very good.
Customer service was very good.
Cannot fault quality of item.
Happy with my purchase
Recommended.
7 October 2025
Unprompted review
The pictures of the product are not…
The pictures of the product are not what it is in real.
20 September 2025
Reply from Stardust Store
Hi Sophia,
We’re really sorry to hear that the product didn’t meet your expectations. We always aim to provide accurate pictures and descriptions, and we appreciate your feedback as it helps us improve.
Please feel free to email us at info@stardust.store with your order details, and we will be happy to assist you.
Thank you for letting us know.
Everything good!
13 August 2025
Always good!
I wanted to add something after i did the order, this was very easy because of the costumer service. Thank you! Always lovely stuf en good shipping. Will order again!
2 August 2025
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