Botëghes Lagazoi Reviews 

I thought I was buying a shirt at a good price and it ended up costing me twice as much as the advertised price, 1st they didn't include Italian sales tax in the advertised price + 22% then I had to return it and I paid for shipping back (which I understand 15€ ), then they sent me a bill for sending the new shirt back to me (11 €). I would avoid ordering from them from Denmark and go with one of the better ecommerce sites.

Scandaleux !!!
Colis retourné échangé par un sac de croquettes, aucune prise de responsabilité d’UPS ni du vendeur

J’ai vécu une expérience inadmissible avec cette société et son transporteur UPS. J’ai retourné un article de valeur dans son emballage d’origine, parfaitement fermé. À la réception, le vendeur m’informe que le colis ne n’avait plus l’article, mais un sac de croquettes pour chien. Incompréhensible et inacceptable.

Une enquête a été ouverte par UPS. Résultat ? Aucune responsabilité retenue, ni par le transporteur, ni par l’entreprise. UPS affirme qu’il n’y a pas de preuve suffisante, et que le sac de croquettes étant écrit en français, cela « exclurait » qu’un employé UPS l’ait mis dans le colis… Un argument totalement absurde et non fondé, utilisé uniquement pour fuir leurs responsabilités.

Quant au vendeur, il se cache derrière cette pseudo-enquête et ne propose ni remboursement, ni aide, ni même un geste commercial. J’ai suivi toutes les procédures correctement, respecté les délais, et je suis aujourd’hui intégralement perdant.

UPS se comporte comme une forteresse opaque, irresponsable en cas de problème. Et l’entreprise partenaire ne vaut pas mieux : aucun soutien au client, aucun effort pour défendre mon bon droit. Dans cette affaire, ce sont deux acteurs qui se renvoient la balle… et le client est sacrifié.

Je ne recommande absolument pas d’acheter chez ce vendeur, et encore plus d’utiliser UPS pour le moindre retour. Si quelque chose tourne mal, vous n’aurez aucune chance d’obtenir justice.

Outrageous!!!!
Returned parcel replaced with dog food – no accountability from UPS or the seller

I had an absolutely unacceptable experience with this company and its shipping partner, UPS. I returned a valuable item in its original, sealed packaging. When the parcel arrived, the seller informed me that the item was missing and had been replaced with a bag of dog food. Unbelievable and unacceptable.

An investigation was opened by UPS. The outcome? No one takes responsibility — neither UPS nor the seller. UPS claims there’s no solid evidence and that, since the dog food packaging was written in French, it’s “unlikely” that a UPS employee was involved… An argument that is completely absurd and unfounded, used just to avoid any liability.

As for the seller, they hide behind this so-called investigation and offer no refund, no help, not even a commercial gesture. I followed all return procedures correctly, on time, and I am now left with nothing.

UPS acts like a black box, completely unaccountable when something goes wrong. And the seller is no better: zero customer support, zero willingness to defend my rights. These two just point fingers at each other, while the customer is left to suffer.

I strongly advise against buying from this seller and especially against using UPS for any return. If anything goes wrong, you’ll be completely on your own.

Serious and prompt. Congratulations!

Very happy with my order, exactly as described and nicely wrapped. Thank you!

Wonderful ski shop. Great selection of items, good service, and fast shipping!

I bought a pair of La Sportiva TX5 GTX (superb boots) from this company and it was a completely perfect transaction from start to finish! The price was so competitive that I thought there was going to be a ‘catch’, such as import duties (following Brexit) being added by UK customs. Nothing of the sort. The parcel arrived within five days by UPS (also excellent) and the packaging and boots were 100% perfect. There was even what looked like a hand-written sticker on the packaging saying ‘Kind regards from the Dolomites!’ and a black envelope inside with a ‘thank you’ note in it - a very classy company to do business with! Definitely recommend them and I’ll be back!

High cost of returns.

Excellent service- fast shipping, I would order from this store again. Highly recommend.

I had to return the shoes because they were too small and order a different pair, but the process was handled very quickly. Thank you.

Super nice staff! Really nice quality of both the shipped items and the packaging.

Excellent service and super fast
The best

Excellent service, fastest shipping ever!

I was shopping for new Lange ski boots online and I saw a pair at Boteghes Lagazoi for a great price, I was skeptical at first, like is this site legit, After checking out their website and reading 5 star reviews from other people in the USA I went for it and ordered my new boots. They showed up in 5 days which is exactly what was promised, I received 3 email shipping updates during those 5 days, the package arrived in perfect condition and it had a hand written thank you note inside a high quality black envelope along with the receipt. Other online retailers could learn a few thing from these people. I highly recommend them and will be ordering from them in the future. First Class experience.

Matt Stapleton
Kirkland, WA. USA

I ordered on the 28th of August. Now it's the 4th of September and I still have not gotten my order. I'm very disappointed.

ordered from northern germany and the package arrived quickly, including handwritten notes to say thank you. very very cute and overall perfect shopping experience.

Good prices and quick delivery to the UK with a hand written note. Nice shopping experience

Fast shipment to Sweden! Everything ok.

Very nice service via email, thank you Luca