Shine Lawyers Reviews 

21
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TrustScore 3 out of 5

2.9

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Rated 5 out of 5 stars

I would like to thank Brittany Vella & her team for getting me compensation after a very traumatic & horrific car accident. It was a very difficult case as it was virtually impossible to place the b... See more

Company replied

Rated 5 out of 5 stars

Patrick seemed nice & polite calling me about my enquiries after hours & will let you know if they're not the right team for you, but will certainly point you in the right direction. Thankyou again P... See more

Company replied

Rated 1 out of 5 stars

Not a company I would use after my initial Contact. They bombard you with calls more interested in trying to get a super claim than actually on the injury. How does one have an operation and du... See more

Rated 1 out of 5 stars

Haven’t heard back from them in a long time after submitting extensive documentation their abuse team requested. A curtesy would be to reply to someone even if you can’t help further. I’d not recomm... See more

Company replied

Company details

  1. Personal Injury Attorney
  2. also in
  3. Lawyer

Written by the company

Shine Lawyers is an Australian law firm specialising in personal injury compensation law and class actions, operating on a no win no fee basis


Contact info

2.9

Average

TrustScore 3 out of 5

21 reviews

5-star
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3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 48 hours

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2.9

All reviews

(21)

17 reviews in the last 12 months

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Rated 5 out of 5 stars

I would like to thank Brittany Vella &…

I would like to thank Brittany Vella & her team for getting me compensation after a very traumatic & horrific car accident. It was a very difficult case as it was virtually impossible to place the blame on the offending party.

I was very happy with the successful outcome that has allowed me to start a new life without any financial worries.

28 July 2026
Unprompted review
Shine Lawyers logo

Reply from Shine Lawyers

Thank you for taking the time to share such heartfelt feedback. We’re so pleased to hear that you felt supported during what was clearly a very difficult time. Your kind words about Brittany and the team are greatly appreciated. Wishing you all the very best as you move forward into this next chapter.

Rated 1 out of 5 stars

"no win, no fee" equals very expensive fees.

If you go with their "no win, no fee" deal you need to be aware of the fact that you will lose roughly half of the what you are awarded, to them.
If you are awarded $600,000.00, you will receive slightly more than $300;000.00.
Shop around for a better deal.

21 October 2026
Unprompted review
Rated 1 out of 5 stars

Nothing others haven't already said.

31 August 2026
Unprompted review
Shine Lawyers logo

Reply from Shine Lawyers

We take feedback seriously and would appreciate the opportunity to better understand your concerns. As there isn’t enough information here for us to look into what has occurred, we encourage you to contact our team directly on feedback@shine.com.au so we can discuss your experience and see how we can assist.

Rated 1 out of 5 stars

Why would you bother

Not a company I would use after my initial
Contact.
They bombard you with calls more interested in trying to get a super claim than actually on the injury.
How does one have an operation and due to the surgeons mistake I am left with an injury I did not have prior to an operation.
I’m 65 and as I have no working life left it’s not worth their time. Not enough $$$ in it for them.
Disgusted in your effort towards my claim.
Will not recommend or use your service again.
David Brown

29 September 2026
Unprompted review
Rated 5 out of 5 stars

Patrick seemed nice & polite calling me…

Patrick seemed nice & polite calling me about my enquiries after hours & will let you know if they're not the right team for you, but will certainly point you in the right direction. Thankyou again Patrick

16 September 2026
Unprompted review
Shine Lawyers logo

Reply from Shine Lawyers

Thank you for your kind feedback. We’re so pleased to hear Patrick in our Client Service Team was polite, helpful and able to provide clear guidance with your enquiry. We’ll be sure to pass on your lovely comments.

Rated 1 out of 5 stars

Haven’t heard back from them

Haven’t heard back from them in a long time after submitting extensive documentation their abuse team requested. A curtesy would be to reply to someone even if you can’t help further. I’d not recommend.

Update after reply from them below, it’s been months and another email I’d sent. It feels like they ghosted instead of a fairly reasonable reply noting they can’t help after all. It’s not fair on a person to be asked to share deeply personal information of a sensitive and medical nature, and proceed to reward the trust from the potential client with such treatment and disregard. After months now, I don’t believe they are intending on ever replying.

15 July 2026
Unprompted review
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Reply from Shine Lawyers

Thank you for taking the time to share your feedback. We're sorry and understand how disappointing it can be when you're waiting for an update and don't receive a response.
We'd welcome the opportunity to look into your concerns directly and better understand what has occurred. Please contact me directly on feedback@shine.com.au

Rated 1 out of 5 stars

horrible access to help

horrible access to help
-after supplying the relevant information, shine got back to me and i spent near an hour on phone giving her all the details while she waffled on and then she asked a basic question about the case, i already supplied. i had enough so she booked me a time for a call back on a 12.00 on a saturday, they called at 2 and i missed the call!!
-someone called me today on the monday, i was out shopping so arranged a call an hour later.
-i geared myself up ready for the call, as the matter has called me distressed, my phone rung i answered and said hello and they hang up in my ear.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Rachel Seager was an exceptional…

Rachel Seager was an exceptional lawyer—professional, knowledgeable, and incredibly supportive throughout the entire process. She communicated clearly, handled everything with care, and made a stressful situation much easier. I highly recommend her to anyone needing reliable legal help.

23 July 2026
Unprompted review
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Reply from Shine Lawyers

Thank you for your wonderful feedback. We're delighted to hear that Rachel provided professional, knowledgeable, and supportive guidance throughout your experience.
We'll be sure to pass your kind words on to Rachel and the team. We truly appreciate your support.

Rated 1 out of 5 stars

Absolute disgrace

Absolute disgrace. If your small fry, don't even bother with this incompentant company. Treat you like your insignificant by not returning calls, emails etc. This is the problem with such large companies, they get so big for their pants, they forget it was us small fry that got them to where they are now!

19 June 2026
Unprompted review
Shine Lawyers logo

Reply from Shine Lawyers

Thank you for your feedback. We’re sorry to hear about your experience.
We understand how frustrating it can be when communication doesn’t meet expectations, and we take concerns like this seriously.
We would genuinely value the opportunity to better understand what has happened and address your concerns. Please reach out to our team directly so we can assist you further on 13 11 99 or feedback@shine.com.au

Rated 1 out of 5 stars

Shine lawyers are not capable of…doing their job

Shine lawyers are not capable of helping people. When I really matter. Thanks to splatt lawyers who stood with me and are capable of helping when it really matters.
Well done splatt. Pick up the pieces when shine couldn't .Professionals and real team work and listens to clients care about their recovery no stress . 5 star splatt

30 May 2026
Unprompted review
Rated 5 out of 5 stars

A master-class in legal Professionalism

From the first phone call I made enquiring about my circumstances, to the last call to let me know the money was in my bank was a master-class of professionalism. A big thank you to all concerned and God bless you.

30 April 2026
Unprompted review
Shine Lawyers logo

Reply from Shine Lawyers

Thank you for your thoughtful and generous feedback. We’re truly grateful that you took the time to share your experience and are pleased to hear that professionalism stood out to you from start to finish. Your kind words mean a great deal to our team, and we appreciate your support.

Rated 5 out of 5 stars

Neil at Shine lawyers Helensvale was so…

Neil at Shine lawyers Helensvale was so incredibly helpful with regard to an employment situation. Explained complex legislation in simplified terms which was super appreciated. Thank you so much for your time and understanding.

10 April 2026
Unprompted review
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Reply from Shine Lawyers

Thank you for the 5‑star review. We’re so pleased to hear Neil at Shine Lawyers Helensvale was able to explain the legislation clearly and support you with your matter. Thanks again for taking the time to share your experience.

Rated 5 out of 5 stars

My laywer Ellie being very experienced

My laywer Ellie being very experienced, and taking all stress away from me, with a positive outcome.

4 March 2026
Unprompted review
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Reply from Shine Lawyers

Thank you for your positive review. We’re so pleased to hear that Ellie’s experience and support helped take the stress off you and led to a positive outcome. We are glad we could support you through the process.

Rated 5 out of 5 stars

Shine lawyers Logan Central

I highly recommend Geeta and Tim from Shine lawyers at Logan Central. They were amazing from the get go. They treated me with compassion while working tirelessly on my case. They were down to earth, breaking the legal process down so I could understand the process from start to end. If you need someone strong in your corner Tim and Geeta at Shine are who you need.

29 January 2026
Unprompted review
Shine Lawyers logo

Reply from Shine Lawyers

Thank you for your fantastic 5‑star review. We’re so pleased to hear about your positive experience with Geeta Sharma and Tim at our Logan office. Providing compassionate, clear and supportive guidance is something the team takes great pride in, and it’s wonderful to know they made the process easier.

Rated 1 out of 5 stars

Disgusting people who abuse clients with disabilities

Just wanted to inform you that especially if you are share holders that Shine Law is abusing people with disabilities and when they make a complaint about discrimination violations abuses and discrimination violations by human rights violations they abuse and neglect people who are in danger of crime violations further violations abuses… especially when you make a complaint to the commonwealth government about there conduct … exploitation of people with disabilities… be aware when you are buying shares as you are just as bad as the people who abuse the vulnerable people do your research on the situation

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Having Bailey Napier as my solicitor…

Having Bailey Napier as my solicitor has made a hard process easier, as she was quite prompt, professional and provided a lot of communication throughout the process.
I would highly recommend anyone to seek legal advice and assistance from Bailey when needed.

18 December 2025
Unprompted review
Shine Lawyers logo

Reply from Shine Lawyers

Thank you for your kind words!
We’re so pleased to hear that Bailey was able to make a challenging process easier for you. Providing prompt, professional service and clear communication is something we value highly and it’s great to know Bailey delivered on that.

Rated 1 out of 5 stars

Wow… two lawyers left the parramatta…

Wow… two lawyers left the parramatta firm without no notification in why they left or no curtsy explanation to me when they left.. I have had my case with them now for three years and counting and with all the evidence that was presented to them, they have failed to close the case on a corrupt EML insurance company.. what a disgusting behaviour from whoever is running the parramatta firm.. not only did my lawyer left the firm he failed and his paralegal failed to even give me a email of my lawyer leaving… how can this happen.. I’m on a disability pension nearly lost my life on a construction site that left me with no job no wage lost my missus and children cause of my mental health.. and now I lost two lawyers with no explanation or phone call in why… I was told that a simple request to obtain a medical report from my GP was all that was needed.. this is a disgusting behaviour to treat their client that has been patient and respectful to them all..

If you aren’t dying on a hospital bed or your leg or arms isn’t chopped off in an accident then don’t use this firm.. cause with all my evidence that was presented to them these lawyers can’t close a case.. and they won’t respectfully let you know what is going on.. they will ask you to chase paperwork when they know clearly it’s their job to do so..

Very disappointed with shine lawyers parramatta Sydney.. do not bring your case to this firm..

2 May 2025
Unprompted review
Rated 1 out of 5 stars

Never trust Shine

Never, ever trust Shine Lawyers.
A family member was part of a class action ran by Shine and it was a complete waste of time, energy and a stressful emotional rollercoaster.
My family member hasn’t received a cent to help with the horrendous issues they have, which truly deserve compensation.
Meanwhile Shine got paid, but the victims did not. All Shine cares about is paying their lawyers up to $20k per day and dividends for their shareholders.
Whatever you do, do not trust a word that comes from their mouths.

25 November 2023
Unprompted review
Rated 5 out of 5 stars

"Successful Permanent Disability Insurance Case Win with Shine Lawyers Auckland: A Testament to Expertise and Professionalism"

I recently had the of working with Angela Parlane and Jo‑Anne Kent‑Johnston at Shine Lawyers Auckland, and I couldn't be more satisfied with their exceptional services. They helped me successfully win a permanent disability insurance case against an international insurance company, demonstrating their expertise and professionalism every step of the way.

Angela and Jo‑Anne are both incredibly knowledgeable in their respective areas of specialty. Their dedication to my case, combined with their clear communication and strategic approach, made a significant difference in the outcome. They handled every challenge with confidence and precision, ensuring that my best interests were always at the forefront.

I highly recommend Shine Lawyers to anyone in need. Their results and unwavering support throughout the process truly set them apart.

25 May 2023
Unprompted review

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