Ordered on the 8th October
Ordered on the 8th October, got an email to say my order was being processed and nothing since. I would like my money refunded please
2 November 2026
Unprompted review
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Company details
About sheko.com
Written by the company
Balance gewinnen oder Gewicht verlieren? Mit SHEKO geht beides – wissenschaftlich fundiert, alltagstauglich und vor allem: mit vollem Geschmack.
Hi, wir sind SHEKO. Wir glauben, dass gesunde Ernährung sich natürlich und einfach gut anfühlen muss, ohne strikte Regeln oder Druck. Der Alltag ist hektisch, die Zeit oft knapp, und genau da setzen wir an: Unser Ernährungskonzept passt sich Dir an, nicht umgekehrt. Denn nur, was Du genießt und mühelos in Deine Routine integrieren kannst, bleibt langfristig Teil Deines Lebens.
Unsere Mission: Ernährung, die bleibt. Gesunde Ernährung muss einfach sein, sonst bleibt sie nur ein guter Vorsatz. Deshalb haben wir es uns zur Aufgabe gemacht, Ernährung neu zu denken – mit einem Konzept, das Wissenschaft, Genuss und Alltagstauglichkeit vereint. Statt starrer Regeln setzen wir auf eine ausgewogene Balance, die gesunde Entscheidungen erleichtert, aber auch Raum für Flexibilität lässt.
✔ Proteinreich & sättigend: für langanhaltende Energie
✔ Blutzuckerfreundlich: keine Heißhungerattacken, kein Energietief
✔ Flexibel & unkompliziert: passt sich Dir an, nicht umgekehrt
✔ 80/20-Ansatz: bewusste Entscheidungen, aber ohne Verbote
Unser Balance Shake liefert essenzielle Nährstoffe für eine ausgewogene Mahlzeit, das bioaktive Multi Kollagen unterstützt Haut, Haare und Gelenke und unsere smarte Blutzucker-Lösung hilft, Heißhunger und Stimmungstiefs zu vermeiden. Du entscheidest, was zu Dir passt! Produkte entdecken
Hi, wir sind SHEKO. Wir glauben, dass gesunde Ernährung sich natürlich und einfach gut anfühlen muss, ohne strikte Regeln oder Druck. Der Alltag ist hektisch, die Zeit oft knapp, und genau da setzen wir an: Unser Ernährungskonzept passt sich Dir an, nicht umgekehrt. Denn nur, was Du genießt und mühelos in Deine Routine integrieren kannst, bleibt langfristig Teil Deines Lebens.
Unsere Mission: Ernährung, die bleibt. Gesunde Ernährung muss einfach sein, sonst bleibt sie nur ein guter Vorsatz. Deshalb haben wir es uns zur Aufgabe gemacht, Ernährung neu zu denken – mit einem Konzept, das Wissenschaft, Genuss und Alltagstauglichkeit vereint. Statt starrer Regeln setzen wir auf eine ausgewogene Balance, die gesunde Entscheidungen erleichtert, aber auch Raum für Flexibilität lässt.
✔ Proteinreich & sättigend: für langanhaltende Energie
✔ Blutzuckerfreundlich: keine Heißhungerattacken, kein Energietief
✔ Flexibel & unkompliziert: passt sich Dir an, nicht umgekehrt
✔ 80/20-Ansatz: bewusste Entscheidungen, aber ohne Verbote
Unser Balance Shake liefert essenzielle Nährstoffe für eine ausgewogene Mahlzeit, das bioaktive Multi Kollagen unterstützt Haut, Haare und Gelenke und unsere smarte Blutzucker-Lösung hilft, Heißhunger und Stimmungstiefs zu vermeiden. Du entscheidest, was zu Dir passt! Produkte entdecken
Contact info
Germany
- info@sheko.com
- sheko.com
4.3
Excellent
1K reviews
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Replied to 68% of negative reviews
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Reply from sheko.com
Liebe Marianne,
vielen Dank für Deine 5-Sterne Bewertung!
Wir freuen uns riesig, dass Dir unsere Produkte so gut schmecken und Dich auf Deinem Weg begleiten dürfen!🥰
Liebste Grüße
Dein SHEKO-Team
Email says products were delivered but they are not
I ordered some of the products but they never arrived to my doorstep, although I received an email a week ago saying that it had been delivered. I was following the delivery and was at home when it was supposed to be delivered. Nothing. The problem is, they completely disappeared afterwards and I have no news from them. I understand that there could have been a problem, it happens. But after 6 days I should at least have received an email saying that they were working on my request.
23 June 2026
Unprompted review
Reply from sheko.com
Dear Marie,
thank you for taking the time to share your experience with us.💛
We are very sorry that your order did not arrive as expected and that you had to wait for an update regarding your request. We completely understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
We are glad that we were able to resolve your case in the meantime and that your refund has already been processed. Thank you for giving us the opportunity to clarify the situation.
Kind regards!
Your SHEKO Team
Just received my Sheko order and the…
Just received my Sheko order and the texture and taste is so creamy. I love it and will be ordering more flavours soon.
12 June 2026
Unprompted review
Reply from sheko.com
Dear Elizabeth,
thank you for your lovely review! 💛
We’re so glad you’re loving the creamy texture and taste. That’s exactly what we aim for! We can’t wait for you to try more flavours and find your favourites.
Welcome to the SHEKO family!
Best wishes,
Your SHEKO Team
The product itself is good, not so the customer service!
The product itself is good, which is why I ordered three packs of collagen. However, my package never arrived, and even after two weeks I still have not received a refund.
When you contact Sheko, you receive replies that seem AI-generated and do not address the actual problem at all. There is also no hotline or phone support to speak with a real person.
After more than two weeks, I was sent a form to declare that I had not received my package — even though I had already reported this through their online form before.
Although I repeatedly asked Sheko to refund my money, nothing has happened so far. That is why I would give 0 stars for this terrible customer service.
8 May 2026
Unprompted review
Reply from sheko.com
Dear Anika,
thank you for taking the time to share your experience, We are genuinely glad to hear that you are happy with our collagen.
We are truly sorry for everything that followed. Not receiving your package, being asked to fill in a form you had already completed, and feeling like your messages were not being read or addressed properly — we completely understand how frustrating and disappointing that must have been.
We want to assure you that we have since arranged a replacement shipment for you. We hope it reaches you quickly and makes up for at least part of the inconvenience caused.
We are continuously working to improve our customer service so that situations like this are handled faster and more personally. Your feedback helps us do exactly that.
Warm regards,
Your SHEKO Team
I love sheko shakes!
I love sheko shakes! Not only do they taste awesome, they're also one of the only things I can eat for breakfast and be sure they'll fill me until lunch. And for a reasonable amount of calories!
Also, kudos to their customer service! Recently I received a damaged order (which can happen to everyone with deliveries) and they were quick to send me a free replacement!
18 March 2026
Unprompted review
I like the Taste a Lot
I like the Taste a Lot. Straciatella or chocolate. The programm is Easy to follow. Only if you Like drinking milk!
If Not it is not for you. They really Taste Like a Normal Dessert. I bet my Kids would Drink the Straciatella one with chocolate flakes in it!
Good Support from Sheko online. Also Community on Facebook. Fast delivery, good Customer Support.
8 March 2026
Unprompted review
I love chocolate and vanila flavors
I love chocolate and vanila flavors! Very yummy, and great for my diet
21 May 2025
Unprompted review
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