This is my first time buying from senser and looks like it wouldn’t be the last. I got the item nicely packaged and is authentic. The delivery time was two weeks but that’s okay coz it was clearly men... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
My initial hesitation about using Senser was because of the complex routing from Italy through Hong Kong to the United States. The substantial cost savings made it a worthwhile choice though, and the... See more
Company replied
I never had such a good customer service . They went out of their way to find de jacket I wanted and over that at such a good price. 59% less than every where. They wrote me back every time I emai... See more
Company replied
Senser is one of those third-party marketplaces that connects to boutiques in several different countries (like italy) and surfaces the best price to their customers. I ended up getting a great price... See more
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Company details
Written by the company
SENSER is a luxury fashion online shopping platform, serving more than 2 million users over the world. SENSER leads the global luxury e-commerce industry, connecting with over 60 countries and featuring exclusive counters from 2500+ world-renowned brands.
Contact info
United States
- support@senser.net
- senser.net
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Very reliable and has more selections…
Very reliable and has more selections than most other websites.
7 September 2026
Website is very user friendly
Website is very user friendly. Once I placed the order I received constant updates on where my order was in the process. The packaging was great and my dress was well protected. Add the best part was that I received my dress quicker than I thought. I will definitely be using your site again and telling my friends. Thank you
6 September 2026
Reply from Senser
Dear Valued Luxury Enthusiast,
Thank you sincerely for sharing your wonderful feedback. We are truly honored that you chose SENSER for your luxury fashion journey, and it brings us great joy to know you had a positive experience with us.
At SENSER, we remain dedicated to curating exceptional pieces from the world’s most renowned houses and to providing a level of service that reflects the care and quality our clients deserve. Your kind words encourage us to continue raising the bar, and we will strive to make every shopping experience with us even more seamless and enjoyable.
We are deeply grateful for your trust and support, and we look forward to welcoming you again soon.
Warm regards,
The SENSER Team
Reply from Senser
Dear Valued Luxury Enthusiast,
Thank you sincerely for sharing your wonderful feedback. We are truly honored that you chose SENSER for your luxury fashion journey, and it brings us great joy to know you had a positive experience with us.
At SENSER, we remain dedicated to curating exceptional pieces from the world’s most renowned houses and to providing a level of service that reflects the care and quality our clients deserve. Your kind words encourage us to continue raising the bar, and we will strive to make every shopping experience with us even more seamless and enjoyable.
We are deeply grateful for your trust and support, and we look forward to welcoming you again soon.
Warm regards,
The SENSER Team
Beautiful sandals for a lower price…
Beautiful sandals for a lower price than manufacturers, Quick delivery , arrived sooner than expected. Happy with my purchase. Thanks
4 September 2026
Reply from Senser
Dear Valued Luxury Enthusiast,
Thank you sincerely for sharing your wonderful feedback. We are truly honored that you chose SENSER for your luxury fashion journey, and it brings us great joy to know you had a positive experience with us.
At SENSER, we remain dedicated to curating exceptional pieces from the world’s most renowned houses and to providing a level of service that reflects the care and quality our clients deserve. Your kind words encourage us to continue raising the bar, and we will strive to make every shopping experience with us even more seamless and enjoyable.
We are deeply grateful for your trust and support, and we look forward to welcoming you again soon.
Warm regards,
The SENSER Team
Great service
Ordered item arrived within a few days and kept informed all through the process.
Item was exactly what I ordered - great service, definitely recommend
4 September 2026
Reply from Senser
Dear Valued Luxury Enthusiast,
Thank you sincerely for sharing your wonderful feedback. We are truly honored that you chose SENSER for your luxury fashion journey, and it brings us great joy to know you had a positive experience with us.
At SENSER, we remain dedicated to curating exceptional pieces from the world’s most renowned houses and to providing a level of service that reflects the care and quality our clients deserve. Your kind words encourage us to continue raising the bar, and we will strive to make every shopping experience with us even more seamless and enjoyable.
We are deeply grateful for your trust and support, and we look forward to welcoming you again soon.
Warm regards,
The SENSER Team
Bottega Veneta bag
Bottega Veneta bag
My first time to buy from Senser Good experience although my bag arrived later than usual it took 3 weeks! Very happy with the purchase better value than in the shops
19 August 2026
Reply from Senser
Dear Valued Luxury Enthusiast,
Thank you sincerely for sharing your wonderful feedback. We are truly honored that you chose SENSER for your luxury fashion journey, and it brings us great joy to know you had a positive experience with us.
At SENSER, we remain dedicated to curating exceptional pieces from the world’s most renowned houses and to providing a level of service that reflects the care and quality our clients deserve. Your kind words encourage us to continue raising the bar, and we will strive to make every shopping experience with us even more seamless and enjoyable.
We are deeply grateful for your trust and support, and we look forward to welcoming you again soon.
Warm regards,
The SENSER Team
perfect bag and came in time
perfect bag and came in time. I got it here because it was better priced than the other sites.
4 September 2026
Reply from Senser
Dear Valued Luxury Enthusiast,
Thank you sincerely for sharing your wonderful feedback. We are truly honored that you chose SENSER for your luxury fashion journey, and it brings us great joy to know you had a positive experience with us.
At SENSER, we remain dedicated to curating exceptional pieces from the world’s most renowned houses and to providing a level of service that reflects the care and quality our clients deserve. Your kind words encourage us to continue raising the bar, and we will strive to make every shopping experience with us even more seamless and enjoyable.
We are deeply grateful for your trust and support, and we look forward to welcoming you again soon.
Warm regards,
The SENSER Team
Reply from Senser
Dear Valued Luxury Enthusiast,
Thank you sincerely for sharing your wonderful feedback. We are truly honored that you chose SENSER for your luxury fashion journey, and it brings us great joy to know you had a positive experience with us.
At SENSER, we remain dedicated to curating exceptional pieces from the world’s most renowned houses and to providing a level of service that reflects the care and quality our clients deserve. Your kind words encourage us to continue raising the bar, and we will strive to make every shopping experience with us even more seamless and enjoyable.
We are deeply grateful for your trust and support, and we look forward to welcoming you again soon.
Warm regards,
The SENSER Team
Package came quickly and was exactly…
Package came quickly and was exactly what I ordered
3 September 2026
Reply from Senser
Dear Valued Luxury Enthusiast,
Thank you sincerely for sharing your wonderful feedback. We are truly honored that you chose SENSER for your luxury fashion journey, and it brings us great joy to know you had a positive experience with us.
At SENSER, we remain dedicated to curating exceptional pieces from the world’s most renowned houses and to providing a level of service that reflects the care and quality our clients deserve. Your kind words encourage us to continue raising the bar, and we will strive to make every shopping experience with us even more seamless and enjoyable.
We are deeply grateful for your trust and support, and we look forward to welcoming you again soon.
Warm regards,
The SENSER Team
I truly enjoyed the merchandise
I truly enjoyed the merchandise. It was high-quality and everything as advertise. I will truly purchase in the near future firm this company.
3 September 2026
Reply from Senser
Dear Valued Luxury Enthusiast,
Thank you sincerely for sharing your wonderful feedback. We are truly honored that you chose SENSER for your luxury fashion journey, and it brings us great joy to know you had a positive experience with us.
At SENSER, we remain dedicated to curating exceptional pieces from the world’s most renowned houses and to providing a level of service that reflects the care and quality our clients deserve. Your kind words encourage us to continue raising the bar, and we will strive to make every shopping experience with us even more seamless and enjoyable.
We are deeply grateful for your trust and support, and we look forward to welcoming you again soon.
Warm regards,
The SENSER Team
Feeling very disappointed with the…
Feeling very disappointed with the shopping experience as I did not recognize a brand new piece for my purchase
5 September 2026
Reply from Senser
Dear Valued Customer,
Thank you for taking the time to share your feedback.
We are truly sorry to hear that the condition of your purchase left you feeling that you had not received a brand-new item. We understand how disappointing and concerning this can be, particularly when purchasing a luxury piece and expecting it to arrive in a condition that reflects that experience.
SENSER offers new products sourced through our global network of luxury retail partners. However, we also recognize that simply stating this does not address your concern about the specific item you received. If its condition, presentation, packaging, or any visible signs led you to question whether it was new, we believe those concerns deserve to be properly reviewed.
Please contact our Customer Care team via email at support@senser.net with your order number and clear photos or a short video showing the condition that concerned you. Our team can review the item against the relevant product and fulfillment records and advise you on the appropriate next steps based on the findings.
We sincerely regret that the condition of your purchase affected your confidence in the experience. Thank you for bringing this to our attention and giving us the opportunity to look into the specific circumstances properly.
Warm regards,
The SENSER Customer Care Team
Reply from Senser
Dear Valued Luxury Enthusiast,
Thank you sincerely for sharing your wonderful feedback. We are truly honored that you chose SENSER for your luxury fashion journey, and it brings us great joy to know you had a positive experience with us.
At SENSER, we remain dedicated to curating exceptional pieces from the world’s most renowned houses and to providing a level of service that reflects the care and quality our clients deserve. Your kind words encourage us to continue raising the bar, and we will strive to make every shopping experience with us even more seamless and enjoyable.
We are deeply grateful for your trust and support, and we look forward to welcoming you again soon.
Warm regards,
The SENSER Team
Best value
Best value. Reasonable delivery time. Product is in excellent condition and is carefully packed.
4 September 2026
Reply from Senser
Dear Valued Luxury Enthusiast,
Thank you sincerely for sharing your wonderful feedback. We are truly honored that you chose SENSER for your luxury fashion journey, and it brings us great joy to know you had a positive experience with us.
At SENSER, we remain dedicated to curating exceptional pieces from the world’s most renowned houses and to providing a level of service that reflects the care and quality our clients deserve. Your kind words encourage us to continue raising the bar, and we will strive to make every shopping experience with us even more seamless and enjoyable.
We are deeply grateful for your trust and support, and we look forward to welcoming you again soon.
Warm regards,
The SENSER Team
Reply from Senser
Dear Valued Luxury Enthusiast,
Thank you sincerely for sharing your wonderful feedback. We are truly honored that you chose SENSER for your luxury fashion journey, and it brings us great joy to know you had a positive experience with us.
At SENSER, we remain dedicated to curating exceptional pieces from the world’s most renowned houses and to providing a level of service that reflects the care and quality our clients deserve. Your kind words encourage us to continue raising the bar, and we will strive to make every shopping experience with us even more seamless and enjoyable.
We are deeply grateful for your trust and support, and we look forward to welcoming you again soon.
Warm regards,
The SENSER Team
Received my order quickly
Received my order quickly !
Communication was really good !!
Happy with the experience
3 September 2026
Reply from Senser
Dear Valued Luxury Enthusiast,
Thank you sincerely for sharing your wonderful feedback. We are truly honored that you chose SENSER for your luxury fashion journey, and it brings us great joy to know you had a positive experience with us.
At SENSER, we remain dedicated to curating exceptional pieces from the world’s most renowned houses and to providing a level of service that reflects the care and quality our clients deserve. Your kind words encourage us to continue raising the bar, and we will strive to make every shopping experience with us even more seamless and enjoyable.
We are deeply grateful for your trust and support, and we look forward to welcoming you again soon.
Warm regards,
The SENSER Team
Article arrived today in a timely…
Article arrived today in a timely fashion and was accurate as described. I appreciated the up to date info as the item transited from Italy to my home. Would order again!
4 September 2026
Reply from Senser
Dear Valued Luxury Enthusiast,
Thank you sincerely for sharing your wonderful feedback. We are truly honored that you chose SENSER for your luxury fashion journey, and it brings us great joy to know you had a positive experience with us.
At SENSER, we remain dedicated to curating exceptional pieces from the world’s most renowned houses and to providing a level of service that reflects the care and quality our clients deserve. Your kind words encourage us to continue raising the bar, and we will strive to make every shopping experience with us even more seamless and enjoyable.
We are deeply grateful for your trust and support, and we look forward to welcoming you again soon.
Warm regards,
The SENSER Team
Excellent experience shopping at…
Excellent experience shopping at Senser! I purchased a Fendi bag and absolutely loved everything about it. The bag arrived in perfect condition, exactly as expected, and the entire purchasing process was smooth and easy. I’m extremely happy with my purchase and would definitely shop with them again. Highly recommended!
4 September 2026
Reply from Senser
Dear Valued Luxury Enthusiast,
Thank you sincerely for sharing your wonderful feedback. We are truly honored that you chose SENSER for your luxury fashion journey, and it brings us great joy to know you had a positive experience with us.
At SENSER, we remain dedicated to curating exceptional pieces from the world’s most renowned houses and to providing a level of service that reflects the care and quality our clients deserve. Your kind words encourage us to continue raising the bar, and we will strive to make every shopping experience with us even more seamless and enjoyable.
We are deeply grateful for your trust and support, and we look forward to welcoming you again soon.
Warm regards,
The SENSER Team
Senser is a reliable service.
Senser is a reliable service. Designers items are genuine and prices are good. Senser ships quickly and tracking is provided. Very satisfied with Senser's processing.
4 September 2026
Unprompted review
Reply from Senser
Dear Valued Luxury Enthusiast,
Thank you sincerely for sharing your wonderful feedback. We are truly honored that you chose SENSER for your luxury fashion journey, and it brings us great joy to know you had a positive experience with us.
At SENSER, we remain dedicated to curating exceptional pieces from the world’s most renowned houses and to providing a level of service that reflects the care and quality our clients deserve. Your kind words encourage us to continue raising the bar, and we will strive to make every shopping experience with us even more seamless and enjoyable.
We are deeply grateful for your trust and support, and we look forward to welcoming you again soon.
Warm regards,
The SENSER Team
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