Sears Home Services Reviews 

Technician was friendly and personable. Very knowledgeable and helpful.

Although Eddie B. was a nice young man, Sears Home Repair completely failed us. We started with a visit to our home June 17, 2026. Eight visits later -- each time a different story --- the problem is still not fixed. Further, we had our appointments abruptly cancelled and rescheduled more than a dozen times by Sears, each time having to lose time from our employment. After paying the diagnostic fee twice and having to pay for labor costs, we continue with the problem. Truly a terrible experience. We hope that Sears is able to make it up to us.

There is no possible way Sears Home Services rates a four out of five stars. They fail to meet their scheduled repair dates often advising they will not arrive after the requester waits more than half the day. This is multiple rescheduling. The problem starts with Cinch’s inability to keep tract of repair requests, ignoring complaints, failing to ensure the service provider actually provides a Service.

One star is being generous. 1) Communication is only with an AI bot - can't get hold of a human. Their website portal doesn't even provide any contact email or phone number for customer support as this is a concept they do not believe in. 2) They regularly cancel scheduled appointments on the day of the appointment...completely unconcerned about wasting your time.

My most recent 2 experiences with Sears: 1) My garbage disposal stopped working. I called to make an appointment and was told to call back in 2 weeks as they had no open appointment slots and couldn't make an appointment more than 2 weeks out. I paid out of pocket for my plumber to install a new one. 2) My microwave stopped working. It's now been over 3 weeks with 6 scheduled appointments (5 cancelled) and waiting again today for a technician. Just received a text saying they will be here between 7pm-8pm after saying they would be here at 3pm. The amount of time wasted waiting and rescheduling appointments is ridiculous. I will be looking for a new appliance warranty program, but will tell everyone I meet to stay far away from Sears Home Protect.

Andy was able to figure out the issue quickly, had the tools on hand the fix issue right then and explained everything thoroughly. Thank you!

He was clear and very good about explaining the process and what he was doing.

Sears use to be great. This is concerning my Samsung front loader. My service call was in late July 2026,my service call after at least 4 canceled rescheduled on the day of or the evening after waiting all day. At least 8 different tech visits,either said parts were wrongly ordered or a rescheduled had to be set up due customer being closed,for the tech to order parts. When you call customer service for help,you get SAMANTHA- AI There's no valid corporate email address,your email is returned not found
This is not even the half of it. This service has been shameful.

Nitika and the tech that was assisting him was absolutely amazing. Their friendliness and detailed was a A++++. However, my washer machine is still having issues.

The technician showed up we explained what the problems were. He pulled the dryer away from the wall there was some mouse dropping behind it, he basically threw up his hands and said I'm done. He did not remove one screw he did not look at anything on the dryer just basically left.

Technician was very polite and diligent. He knew what he was doing. Excellent job!

Finally someone who was professional and took the time to fix our AC properly. I can’t say enough great things about Carlos and the job he did! Thank you!!! I would give more the 5 stars if it was possible Very happy customers Laura and Tim

Fast response professional knowledge great follow up

My Service Technician James was great but I do not appreciate Sears policy with moving forward with work. I initially requested services through my home warranty and they denied repairing my claim because it was still under warranty. I wanted to move forward with self pay and I had to start all over with a new request delaying the repair time unnecessarily and I had to pay a new fee for diagnostic when the problem was already diagnosed from the initial visit. I was told that new $139 diagnostic fee would be charged to the repair and it was not. If this not resolved I will be reporting Sears to the Better Business Bureau for false advertisement and charging additional fees outside of the quote given. I tried to get in touch with someone one the phone and I consistently get an AI customer service. No real person.

My fridge was cooling some, and now I had two service calls and my fridge is totally not on I can’t get anyone on the phone.

Marcus was a pleasure to work with. Friendly and efficient. He was determined to fix my problem.

He was very nice and got it done

Knowledgeable, friendly, respectful, and skilled. I wish I could request him every time!

Explain everything and service outstanding

Thomas did a fantastic job repairing our oven. He was exceptionally kind and honest about alternative options while also providing knowledge information about ways to maintain our appliances.

Delightful person. Took his time to check concerns and explain how system works.