I've had a great experience using this platform. It's simple and easy to use. While there's always room for improvement, it serves its purpose very well. The customer support team has been outstandin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sudeven is very professional agent and really help our business setmore account get solved very quickly. We would love to have a support who could be understading and help us fix issue in anytime like... See more
Company replied
I had a demo session with Parth yesterday to initially discuss the Mailerlite function....to cut a long story short and an hour later Parth gave me loads of advice about 'connecting' and joining sever... See more
Company replied
Contacted via live chat with Setmore today. Spoke with Siddika, sorted my issue and fully explained how to resolve it and why it had happened. Only took 5 mins. Great customer service as always.... See more
Company replied
Company details
About Setmore
Written by the company
Bring on more customers and sharpen your brand image, while taking charge of your working hours. By listing your availability online, your customers can self-book their desired services. Focus on providing an excellent customer experience and let Setmore handle the paperwork.
A memorable and meaningful experience starts with a connection. Make it straightforward to connect with more customers by creating your free, customizable Booking Page. Display your availability, services, and pricing online, and accept appointments 24/7. Your customers are kept in the loop with automated booking reminders. And, you receive instant updates across your desktop, tablet, iOS, and Android devices.
Make the world your stage by adding 1-click video meetings to your appointments. With Google Meet you can connect with your customers from Anywhere. Ready for your social media to work a little harder? With Setmore, your followers can book appointments directly from your posts, at a time that suits them.
Contact info
1033 Southeast Main Street #5, 97214, Portland, United States
- +1 800 749 4920
- morereviews@setmore.com
- setmore.com
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sudevan was really patient and helpful…
Sudevan was really patient and helpful - excellent customer service.
3 September 2026
Unprompted review
Reply from Setmore
Hi Feel Better Therapy,
Thank you for taking the time to review Setmore! Great to hear that Sudevan was really patient and helpful when you reached out. We're glad you received excellent customer service.
If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app.
Julia, Community Team
⭐⭐⭐⭐⭐ **Exceptional Customer Service…
⭐⭐⭐⭐⭐ **Exceptional Customer Service from Setmore!**
One of the best benefits of Setmore is the live video chat support. Being able to speak with a real person and have someone patiently walk you through an issue is incredibly helpful—and my experience with **Emmima Elizabeth** was absolutely wonderful!
I had the pleasure of working with Emmima Elizabeth through Google Meet, and she patiently walked me through changes and setup that I didn’t fully understand, including the difference between **categories and services**. Once she walked me through the initial setup, everything became so much easier, and I was able to continue building my booking page with confidence.
I had quite a few additional questions, and she took the time to make sure I understood everything. She helped clear up my confusion, put me completely at ease, and gave me the confidence I needed to create an easy-to-use booking page.
Emmima Elizabeth is kind, professional, incredibly patient, easy to talk to, and has **stellar problem-solving skills**. Her patience and ability to explain things clearly are exactly what makes great customer service stand out.
Thank you, Setmore, for having such a fantastic customer service agent on your team! **Emmima Elizabeth deserves not only a raise, but high praise for her exceptional customer service, patience, professionalism, and problem-solving abilities.**
Thank you, Emmima, for making what could have been a frustrating experience feel easy and manageable. May you continue to shine in your work and in your life! 🌟
**Five stars all the way! ⭐⭐⭐⭐⭐**
2 September 2026
Unprompted review
Reply from Setmore
Hi Ginger,
Thank you for taking the time to review Setmore! It's great to hear that your received five-star support from Emmima. We're glad she was patient, kind and professional during your demo. We'll make sure to pass on your kind feedback.
If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app.
Julia, Community Team
Excellent Customer Care and Pricing
I am so happy I found this platform for my massage wellness practice, it will make my life so much easier. I was super impressed by the personal service and walking me through all the features so I will feel confident to use. Hema my rep was professional and knowledgeable and made it so easy. The price is exceptional which is a big bonus!
2 September 2026
Unprompted review
Reply from Setmore
Hi Katie,
Thank you for taking the time to review Setmore! Great to hear that you're enjoying the app for your practice and it's helping make life a little easier. We're glad you appreciated the demo with Hema and she was professional and knowledgable throughout. We'll pass on your kind feedback.
If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app.
Julia, Community Team
Perfect HUMAN customer service :)
I cannot rate this company highly enough. I had to create a complicated booking system for a 3 day festival which required 16 make up artists to provide 15 minute makeovers each day. Unlike other companies, I was able to schedule a meeting with their team member Salman who helped me at every step of the way, made suggestions to improve our system and even helped me schedule many of the appointments which was a huge help given the tight timeline. In a day of talking to AI bots, having a real person on hand to hep me was invaluable and I cannot thank Setmore enough. I will definitely use again!
28 August 2026
Unprompted review
Reply from Setmore
Hi Sarah,
Thank you for taking the time to review Setmore! Great to hear that Salman helped you get set up for your 3-day festival. We're glad you appreciate having 24/7 human customer service. We'll make sure to pass on your kind feedback to Salman.
If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app.
Julia, Community Team
neisha helped me so much thank you…
neisha helped me so much thank you niesha
1 September 2026
Unprompted review
Reply from Setmore
Hi London Hall,
Thank you for taking the time to review Setmore! Great to hear that Nisha was very helpful when you reached out. We'll make sure to share your kind feedback.
If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app.
Julia, Community Team
It has been an amazing experience
It has been an amazing experience, and they support our business in streamlining processes and better assisting our clients. They offer great support, are always open to feedback and adjustments, and are easy to work with.
28 August 2026
Unprompted review
Reply from Setmore
Hi Theravault LLC,
Thank you for taking the time to review Setmore! Great to hear that you're having an amazing experience with Live Receptionist and the app. We're glad you appreciate the 24/7 support.
If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app.
Julia, Community Team
This is what exceptional customer service looks like
This is what exceptional customer service looks like. I'm writing this review because experiences like this deserve to be acknowledged and not just because my issue was resolved, but because of HOW it was resolved.
I had a situation with my Setmore account that involved transferring ownership from one email to another, along with navigating several of the platform’s features. What could have easily become a frustrating, complicated process turned into one of the best customer support experiences I’ve had. Sudevan was absolutely phenomenal. I also want to give Setmore credit because having this level of support available as a customer speaks volumes about the company itself.
He was incredibly patient, knowledgeable, resourceful, and thorough. He didn’t just give me an answer and send me on my way, he actually walked me through everything step by step. He stayed with me for almost an hour, making sure I understood what we were doing and that everything was handled correctly. It genuinely felt white-glove and I think that reflects really well on Setmore and the people they have representing their company.
When you’re running a business, your time is valuable. Having someone on the other end who is willing to slow down, listen, troubleshoot, explain, and stay with you until the issue is resolved makes a HUGE difference.
Sudevan didn’t make me feel like I was just another support ticket. He made me feel supported. People like this deserve to be highlighted because exceptional customer service is not just about solving a problem, it’s about the experience you leave someone with afterward.
Sudevan, thank you. Seriously. You were amazing. Setmore, whatever you’re doing to cultivate people like him, keep doing it. 👏🏽
If there is a way to recognize him internally, I sincerely hope this review makes its way to the right people. He deserves to know that his patience, expertise, and willingness to go the extra mile made a real difference.
- Ari, A Very Satisfied Customer
28 August 2026
Unprompted review
Reply from Setmore
Hi Ari,
Wow! Thank you for taking the time to share such a thoughtful review. We're delighted to hear about your experience with Sudevan and how he supported you through the ownership transfer and everything else you needed help with.
We couldn’t agree more that great customer service is about more than simply resolving an issue. It’s about listening, taking the time to understand, and making sure you feel confident every step of the way. We’re so glad Sudevan was able to provide that experience for you and make what could have been a stressful process feel seamless.
We’ll be sure to pass your kind words along to Sudevan and his team. Recognition like this means a lot, and we know he’ll be delighted to hear how much of a difference he made.
If you require any assistance, do not hesitate to reach out to us at help@setmore.com or via the live chat in your app. We're here to help, 24/7.
Julia, Community Team
Demo session tailored to the needs of my company
My session with Dron was incredibly helpful. He provided a clear overview of the platform while tailoring the conversation to the specific needs of my company. Every question I had was addressed, and I walked away with a deeper understanding of how to use Setmore even more efficiently than I expected. I feel confident moving forward with this system and reassured knowing I’ll have support from the Setmore team whenever needed.
27 August 2026
Unprompted review
Reply from Setmore
Hi Michelle,
Thank you for taking the time to review Setmore! We're delighted to hear that Dron was incredibly helpful during your demo and took the time to tailor it to your specific needs. It's great to know you left feeling confident and ready to get started!
If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.
Julia, Community Team
Happy customer
Quick response time from Setmore and Siddhart helped me to sort out my account issue in a few minutes. Thank you from happy setmore customer!
27 August 2026
Unprompted review
Reply from Setmore
Hi Krisse,
Thank you for taking the time to review Setmore! Great to hear that Siddharth was quick when helping you out with your account. We'll make sure to pass on your kind feedback.
If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.
Julia, Community Team
Fantastische service!!
25 August 2026
Unprompted review
Reply from Setmore
Hi Rory,
Thank you for your five-star review! Great to hear that you're enjoying the app.
If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.
Julia, Community Team
Siddika was very helpful in resolving…
Siddika was very helpful in resolving my technical issue. She was super professional and gave me excellent customer service and support. Thank you, Setmore, and thank you, Siddika!
24 August 2026
Unprompted review
Reply from Setmore
Hi John,
Thank you for taking the time to review Setmore! Great to hear that Siddika was very helpful, professional and provided excellent customer service. We'll make sure to pass on your kind feedback.
If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.
Julia, Community Team
Siddika was amazing and helped me so…
Siddika was amazing and helped me so efficiently. So pleased I went with Setmore for my booking system.
22 August 2026
Unprompted review
Reply from Setmore
Hi Dannii,
Thank you for taking the time to review Setmore! Great to hear that Siddika was amazing and helped you quickly when you reached out. We'll make sure to pass on your kind feedback.
We're glad you're enjoying the app. If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.
Julia, Community Team
Contacted via live chat with Setmore…
Contacted via live chat with Setmore today. Spoke with Siddika, sorted my issue and fully explained how to resolve it and why it had happened. Only took 5 mins. Great customer service as always.
20 August 2026
Unprompted review
Reply from Setmore
Hi Mrs Kirkman,
Thank you for taking the time to review Setmore! Great to hear that Siddika helped resolve the issue you were facing and was clear as to why it was occurring. We'll make sure to pass on your kind comments.
If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.
Julia, Community Team
Siddika was very quick in resolving our…
Siddika was very quick in resolving our issue. Excellent customer service.
19 August 2026
Unprompted review
Reply from Setmore
Hi Nur-in Usman,
Thank you for taking the time to review Setmore! Great to hear that Siddika was very quick when resolving the issue you were facing. We'll make sure to pass on your kind feedback.
If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.
Julia, Community Team
Siddika was a really good helper
Siddika was a really good helper, She helped me navigate my site and fix my site. ⭐️⭐️⭐️⭐️⭐️ 5 Stars
19 August 2026
Unprompted review
Reply from Setmore
Hi Rita,
Thank you for taking the time to review Setmore! Great to hear that Siddika was a really good help when assisting you with your app. We'll make sure to pass on your five-star feedback.
If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.
Julia, Community Team
Fantastic app with amazing IT support
Really great app with great, friendly technical support. I’ve been using Setmore for many years now. The only one little niggle is not having a calendar search function. It would be great to have the ability to search the entire calendar using a particular word.
Definitely give it a try, they have a free version to try out before upgrading.
17 August 2026
Unprompted review
Reply from Setmore
Hi Mrs F,
Thank you for taking the time to review Setmore and being with Setmore for many years! Great to hear that you think the app is really great and appreciate the friendly support when you reach out.
That's a great suggestion! We'll make sure to pass on your feedback regarding calendar search to our team as they continue working on improving the app.
If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.
Julia, Community Team
Reply from Setmore
Hi Beauty Dynamix,
Thank you for taking the time to review Setmore! Great to hear that you think we offer an excellent service. We appreciate it.
If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.
Julia, Community Team
Sudevan was very helpful and issue was…
Sudevan was very helpful and issue was resolved quickly. thank you
18 August 2026
Unprompted review
Reply from Setmore
Hi Helen,
Thank you for taking the time to review Setmore! Great to hear that Sudevan was very helpful when resolving the issue you were facing. We'll make sure to pass on your kind feedback.
If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.
Julia, Community Team
Wow customer service was very fast and…
Wow customer service was very fast and helpful and kind!!! Thank you so much Siddika
18 August 2026
Unprompted review
Reply from Setmore
Hi Mary,
Thank you for taking the time to review Setmore! Great to hear that Siddika was very fast, helpful and kind when you reached out. We'll make sure to pass on your kind feedback.
If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.
Julia, Community Team
Dhruv was very helpful.
17 August 2026
Unprompted review
Reply from Setmore
Hi Dhruv,
Thank you for taking the time to review Setmore! Great to hear that Dhruv was very helpful. We'll make sure to pass on your kind feedback. If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.
Julia, Community Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.