Sassy Saints Reviews 

10,371
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 5,223 reviews, reviewers had a great experience with this company. Customers genuinely love the beautiful nail designs and find the products remarkably easy to apply and comfortably remove at home. People also note that the nourishing nail serums and daily treatments effectively strengthen damaged nails and significantly improve overall nail health. Many users mention the impressive longevity of the manicures that stay intact for weeks without any visible lifting. Some reviewers were not happy with the online ordering process, mentioning they were automatically enrolled in a monthly subscription service. Consumers explained that the recurring charges could be clearer and that managing or cancelling subscriptions proved quite difficult.

What people talk about most

Product

Customers had positive experiences with product, expressing great satisfaction with the wonderful results and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the products are... See more

Quality

Users describe ambiguous interactions with quality, as while many reviewers praise the brilliant quality,... See more

Order

Clients share ambiguous opinions on order experiences, as reviewers frequently report confusion regarding... See more

Subscription

Consumers find subscription to be negative, expressing widespread frustration over accidentally signing up... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I jumped on the chance to have lovely looking nails without the hassle. Immediatley ordering I realized I’d had made a mistake and tried to cancel to no avail. When I spoke to customer service they... See more

Company replied

Rated 4 out of 5 stars

Their customer service was incredible! Fast responses and helpful information. The website wasn't clear that by ordering it was a subscription. How they ever imagined anyone could need four sheets o... See more

Company replied

Rated 4 out of 5 stars

The person who helped me Lizzie was very helpful but the actual returns process is a total faff involving fiilling out a google form. I didn’t try the product in the end because it did not to get o... See more

Company replied

Rated 5 out of 5 stars

I absolutely love my Sassy Saints nail stickers! 💅 Beautiful designs, so easy to apply, and this was my first time trying them. I’m genuinely impressed with the results – my manicure lasted a full 2... See more

Company replied


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

10K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(10,371)

5,297 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. I had 1 packet arrive dented. I received an immediate response and a replacement send out straight away. So nice to have my issue dealt with efficiently and swiftly.

5 November 2026
Unprompted review
Rated 1 out of 5 stars

Beware the hidden subscription

Terrible experience. Beware this company (read the reviews and you’ll see I’m not the first to say this) Thought I’d try it on offer but hadn’t even had time to try it when I got an email saying another order had been issued at full price as part of my subscription. I was not even aware of a subscription. Wherever it was that said it would be a subscription was not at all clear. This was outside of what I can afford and I never would have signed up to pay that. I contacted the company immediately and to their credit they showed me immediately how to cancel. They said they would refer me to someone about a refund but despite me telling them no one had got in touch with me , I haven’t heard anything about a refund. I feel as if I have been robbed and very upset about the way this company operates

5 November 2026
Unprompted review
Rated 2 out of 5 stars

Didn't realize I was enrolled in a…

Didn't realize I was enrolled in a monthly subscription. Very hard to cancel. Really had to search around, with various pop ups trying to get you to stay before I could get to the cancel subscription button. Not difficult to apply, but didn't last more than 1-2 days before lifting by the cuticle and snagging in long hair. Maybe good for a special occasion 1-2 days. Disapppointed.

1 November 2026
Unprompted review
Rated 1 out of 5 stars

I did not sign up for a subscription

I did not sign up for a subscription. I ordered as a one off on an offer. I got a notification last week that a charge had been made to me for another order, Only when I got this notification, I rechecked my original receipt, did I see a subscription box ticked. I never ticked any box on my original order. I immediately emailed Sassy Saints and they replied quickly telling me that it was too late to cancel my order as it had been despatched.

I have subsequently emailed customer service again 3 TIMES, asking for proof that I subscribed with my original order. ** I have not had any replies **. I usually buy from Glamrdip also in Australia and their customer service is outstanding. Sassy Saints need a lesson from them in customer service and not ripping people off. I wish I’d never ordered from them…

28 October 2026
Unprompted review
Rated 5 out of 5 stars

Great products and customer service

I contacted Sassy Saints regarding an issue I was having with one of their products, and Deanna was absolutely amazing! She was so helpful, friendly and quick to resolve the issue.

I absolutely love using SS Dip Powders, and knowing that they have such fantastic customer service makes all the difference. Thank you, Deanna, for your help and for such a great experience! 💕

5 November 2026
Unprompted review
Rated 4 out of 5 stars

This company is trustworthy

This company is trustworthy, I ordered from them and the product is very good.
I just got too many so they assisted me in opting out of my subscription, for now.
Thank you.

5 November 2026
Unprompted review

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