Santévet Reviews 

Didn’t get full refund even though my dog was sick and got a treatment

First of all there is no English speaking Customer service. They mixed up my cases and even when I mentioned it, they don’t pay attention.

Good, fast service.

When I contracted with Santevet, I was hesitating with another company. The decision was made on the promise that Santevet would maintain their price in the long run. Now they increase their price by 10€ every year (so 25% increase yearly). For a new client, the price is now 20€ cheaper than what I pay. No explanation whatsoever. Additionally, customer service is appalling. Impossible to reach, and after days they do not even answer your questions.

I am a paying customer for over a year, yet when I try to make a claim they are not getting back to me. This isn’t even about a claim dispute as they have not even sent me claims forms. Multiple emails sent, I first contacted them in beginning May, has been over 2 months now and still no help. Note they do not accept English telephone numbers. Terrible service. Yet They emailed me about renewal. I understand the process for a claim but how am I supposed to fill in their claims forms if they don’t reply to my emails requesting the forms!? Spent hours on phone trying to speak to someone about this. I pay a lot monthly for insurance but now think what is the point.

Quick insurance and easy to claim. Very happy

This company does what they say. They actually pay when accidents/ilness happen! Without making you a headache! Much much better experience!

Servicio absolutamente pésimo. No reembolsan los gastos que les corresponden y han sido increíblemente poco profesionales al afirmar que los síntomas de mi perro comenzaron durante el período de carencia, cuando dicho período finalizó hace más de tres meses.
Además, es prácticamente imposible contactar con ellos por teléfono, y ni siquiera me permitieron utilizar el programa de recomendaciones, a pesar de que contraté el seguro por recomendación de mi cuñada y ella me proporciono el cupon amigo.
Para colmo, el servicio es caro. Lo cancelare tan pronto como me sea posible.
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Absolutely terrible service.
They refuse to reimburse expenses that should clearly be covered and have been incredibly unprofessional, claiming that my dog's symptoms began during the waiting period, even though that waiting period ended more than three months ago.
On top of that, it is almost impossible to reach them by phone. They also refused to honor their referral program, despite the fact that I purchased the policy based on my sister-in-law's recommendation and used the referral coupon she provided.
To make matters worse, the service is expensive for what it offers.
I will be canceling my policy as soon as I am able to. I would not recommend this insurance company.

Quick and Easy

Super easy to request the reimbursement and quick response from SanteVet

Customer service spoke perfect English when the called about insuring our 2 puppies, explained that puppies are always getting in trouble so advised to take out the best plan, we did but after 2 months one of my puppies had a lumpy on its eyelid which the vet tried to use cream but after 2 weeks she needed it removed by surgery.
Now Santivet wont pay out as they say it’s an illness. And you have to wait 6 months, (disgusting why would i pay for 12 months insurance for only 6 months cover.
I have emailed them and they never answer in English. )perfect English while starting policy.

Quick reply
To claim is not easy, uploading forms is sometimes a struggle.

I am very happy with this insurance for my two cats. Fortunately, I don't need to use it often, but whenever I do I am quickly reimbursed, I also appreciate how easy it is to send in a claim.

My experience with santavet has been extremely frustrating and disappointing. They refused to cover the inflammation my cat had on her leg, despite it being a legitimate medical issue. On top of that, every time they required additional documents, they failed to notify me properly. I received no clear communication or timely updates, which caused unnecessary delays and made the whole claims process much more stressful than it should have been.

All round bad service. They barely refund anything and hold you to strange timelines. Recommend Barkibu or another service.

Easy process!

I have called you to dicuss the declined reimbursement and nobody called me back. You only call immediately when you need to make a sell for an insurance plan and speak perfect English, but it’s very opposite when someone reached out to solve the issues!

If I could give 0 stars, I would. Santevet is extremely friendly andfast in replying when they want you to become their customer. While now, being their customer, I am waiting for an answer since 4 weeks!!!

They refused to pay my cat‘s vet bills without any good reason for it, only asking for the same documents from the vet over and over again to lengthen the process. Since 1 month, I am not receiving an answer at all. If they are an insurance company, they should pay the medical bills, as I am paying my monthly fees to them as well. Seems more like a big scam to me.

Every time that I call you, your operators never can support me with any question with difficulty higher than answering "yes, we've received your mail".
several times i've asked to connect me with claims department or at least manager, and the specialists were hanging out. the worst client service ever.