It's a scam. They don't disclose that you can't choose which tower you want to visit, and when you try to get your money back, they just refer you to their terms and conditions. Please stay away from... See more
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Security scanning worst ever. Looked in our backpack We ask why, staff We Dont speak English, just laughing, talking at os in Spanish. Change how to buy tickets payed for 3 only 2🤬 dident see the sec... See more
I thought I was buying official tickets and I didn’t receive the confirmation email with the tickets. I asked around the Sagrada wether someone could find it with order number but nobody could and th... See more
Company replied
We booked and bought our tickets online. It was not in the busiest of seasons, but even in October it was 27 degrees in Barcelona, and La Sagrada Familia was crowded with tourists. Buying online saved... See more
Company replied
Company details
Contact info
Barcelona, Spain
- support@sagradafamilia-tickets.com
- sagradafamilia-tickets.com
1.6
Bad
684 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I never get my tickets online.
18 January 2023
Reply from Sagrada Família Tickets
Firstly, we are sorry to hear about your bad experience.
To review your case, could you please email us at support@sagradafamilia-tickets.com? Our Customer Service Department will give you an answer as soon as possible.
Thanks!
Very quick process
18 January 2023
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
Everything was good!
18 January 2023
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
Your staff send us the tickets after I…
Your staff send us the tickets after I reach your customer service. Thank you！
8 January 2023
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
I didnt get the ticket yet
16 January 2023
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback.
We have verified that we have sent your tickets already.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
Angry at over priced Online tickets from 'unofficial website'
we were disappointed not to be able to 'pay on the door' at Sagrada Familia. We reluctently bought tickets online and were very Angry to find others people with tickets from the 'official site' had paid 30 Euros LESS than us.
We would like that money refunded!!!
11 January 2023
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with sagradafamilia-tickets.com was not good as expected.
However, we would like to detail that our Terms & Conditions, which have to be read and accepted by the user to finish the purchase, state how fees work.
The service offered is not the sale or resale of tickets to the Sagrada Familia, but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
A SCAM
I realized that this was not the official website and they charged me 38€ instead of 28€ that the official website is charging. Even though, they use the official app of the Sagrada Familia which is not theirs. I consider the website a scam
13 January 2023
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with sagradafamilia-tickets.com was not good as expected.
However, we would like to detail that our Terms & Conditions, which have to be read and accepted by the user to finish the purchase, state how fees work.
The service offered is not the sale or resale of tickets to the Sagrada Familia, but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Refuse to change the time in tickets due to serious reason
I had problems with my flight to Barcelona and managed to came to Sagrada Familia the day I had my tickets, but later (not at 12 o’clock but apparently at 16-17 o’clock), and I was refused to come inside.
Previously I messaged to support team with the request to change the time in my tickets but I was refused. So I just paid almost 100€ and had no chance to see the inside beauty of sagrada familia. I was really upset about this thing and about unpleasant incident with my flight :(
10 January 2023
Reply from Sagrada Família Tickets
First of all, we are sorry to hear about your bad experience with the entry to the Sagrada Familia.
Unfortunately, visiting hours are very strict to guarantee the best possible experience for the visitors. Because of this, The Sagrada Familia has a very low tolerance for late entries. However, our team will handle this review to improve our guidelines regarding the visit to the church.
We apologize again for any inconvenience this caused you. Also, we remain at your disposal through the following email address: support@sagradafamilia-tickets.com
Thank you for bringing this to our attention!
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback, and we are sorry to hear about your bad experience.
We are currently selling tickets to visit the towers. Please let us know why you were unable to visit them by sending an email to support@sagradafamilia-tickets.com.
Thanks for bringing this to our attention!
Received usual tickets for 56 euros and…
Received usual tickets for 56 euros and was charged 76!!!! No explanations in their terms&conditions , tickets were not delivered on time, support is useless.
13 January 2023
Unprompted review
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with sagradafamilia-tickets.com was not good as expected.
However, we would like to detail that our Terms & Conditions, which have to be read and accepted by the user to finish the purchase, state how fees work.
The service offered is not the sale or resale of tickets to the Sagrada Familia, but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
Very rude security staff especially a…
Very rude security staff especially a woman who refused to give her name. Ruined the experience.
14 January 2023
Reply from Sagrada Família Tickets
We are very sorry to know that your experience at the Sagrada Familia was not good as expected. However, from sagradafamilia-tickets.com we try to do our best to give the best possible experience.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thanks for your feedback!
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
Very easy to use.
14 January 2023
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
Easy booking process !
13 January 2023
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
The correct price are 52€
The correct price are 52€
This organization are .....finally pay 76€!!!!
12 January 2023
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with sagradafamilia-tickets.com was not good as expected.
However, we would like to detail that our Terms & Conditions, which have to be read and accepted by the user to finish the purchase, state how fees work.
The service offered is not the sale or resale of tickets to the Sagrada Familia, but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
MY FAVORITE CATHEDRAL. This is the 4th time that I visit the…
This is the 4th time that I visit the basilica and every time I see it more beautiful. The permanent exhibition that explains Gaudi's work is very good.
It is my favorite cathedral. ❤️
23 December 2022
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
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