Nisa Retail Limited Reviews 

Everything, taste like it’s gone off, including the chocolates and biscuits not a fan of them will not be using them again - EN7 5FL

I tried to collect 2 Vinted parcels, delivered to Nisa Harold Wood this evening. They had been delivered 40 minutes earlier. I was told that they could not give them to me and that I had to return in an hour or more because they had just had many parcels delivered. This is not the first time this has happened. Appalling. They couldn’t be bothered to go through their not so recent delivery to get my parcels and the rest of the shop was not busy. Not happy.

Great service and staff

It’s a perfectly okay little shop — got what I needed in the end, but there’s really nothing that stands out. The place feels quite cramped and tight inside, especially when there’s more than a couple of people browsing, it can feel a bit squeezed and awkward to get around. Staff were polite enough and it’s convenient, but it’s just… average. Nothing wrong exactly, but nothing great either.

Post office shut while the lady counted her money, just a sign up, no conversation

Nisa, Oaktree Rd, Bitterne Park, Southampton. Staff incompetent, unhelpful and incredibly RUDE. Never shop there!!

Your shop in wythenshawe is a customer service nightmare, staff who make you feel like you are doing them the favour, nisa is the Jimmy Savile of child care.

Your Maidstone Road Rochester branch is useless. She ignored so left. Won't be using again. Don't forget to fly home on your broomstick!

My partner just bought a bunch of flowers for a friend. Bought them back to the car and I told him to return them. Terrible. About 5 flowers, wilting for £10. .???? We were in a hurry so he said he just rushed to get them. We returned them. I know prices have gone up but you can buy far far better for a fiver. These were a bit of an insult to be frank.

Vey rude staff,doesnt listen to customers,ignore customers,staring at customers constatntly

Local Nisa Cranbourne Lane Basingstoke always very helpful. So nice to get personal service these days. Long live the local shop !

Get a manager who knows how to manage the business, meat gone off and sweating. Cakes out of date, veg and fruit is off before you buy it!!
Prices are expensive!! Post office opens when it wants which is annoying.
Fridges and counters are old, the floor has had its day as well as most of the shop itself.
Surprisingly they are still trading (don’t know how).
They should be looking after their customers but they are not bothered at all.
I think it needs a visit from environmental heath on the meat side and trading standards on the dates before someone gets serious ill a phone call will be made.

Came in to buy juice and never let me purchase it because my card declined once when I just needed to put more money over so rude and and got told no clearly no wanting any sales

Avoid newmalden 2 the triangle
Bandedgeman rude customer service unbelievable taking legal action did not and violently refused my demand for receipt I believe he stole my parcel as he could not produce it for evidence get head examined

I honestly like nisa local when I buy stuff with cash and I don't have maybe 10 of 20p they let me have it and they didn't told me to come back and pay the workers are kind and helpful

Nisa local scamming People! Yeading Lane staffs are okay, but 5 litres of water are usually for £1.50, but today I've noticed they ripped the name of product off with £1.50 still showing, instead they added £1.99 without name of product next to it in the same line because the weather is hot, down the road it's for £1.50. So Nisa Local is scamming People!!!

Visited nisi shop 278-284 hillfort avenue liverpool picked up parcel a very rude staff member a snotty little person female horrible nasty individual I will contact evri and in future any parcels will be delivered elsewhere plus i will contact Ebay to divert any business away from this shop

Great shop, kind employees work fast and a helpful

Avoid Nisa Local - Extremely Poor Customer Service and Parcel Handling

I had an extremely disappointing experience collecting a Relay parcel from the Nisa store at 570 Wokingham Road.

I drove specifically to collect my parcel after Google Maps indicated the store was open. Upon arrival, there was one female and one male member of staff behind the counter. Although they told me it was "almost closing time" and refused to help me collect my parcel, they continued serving other customers while repeatedly refusing to assist me.

As this was my first time using Relay, I politely explained that I was unfamiliar with the collection process. I asked if they could simply scan my QR code so that the parcel could be identified. They refused. I even offered to look through the parcels myself if they were too busy to help, only to discover that parcels were identified by codes rather than customer names. Again, they refused to assist.

Throughout the interaction, both staff members were rude, dismissive, and unnecessarily aggressive. Rather than spending a few moments helping locate the parcel, they repeatedly told me to come back another day. When I explained that I had made a special journey and that Google Maps gave no indication the store was about to close, they showed no understanding or willingness to help.

What was most disappointing was their attitude. When I said I would be making a complaint to Relay and that this would be my first and last experience using both the store and Relay, I was told they "didn't care."

I was also concerned by the condition in which the parcels appeared to be stored, with packages seemingly thrown across the floor behind the counter.

As a result, I have been unable to collect my parcel and will not be returning to that location. The parcel will likely be returned to the seller, creating unnecessary inconvenience for everyone involved.

Relay needs to urgently review the customer service standards of some of its collection partners and ensure parcels are handled professionally. Based on this experience, I will not be using this store or Relay again.

Without customers a store is nothing.
But sadly the staff at Nisa Local treat customers like they are nothing, rubbish -worthless.

Avoid.

I would like to say a huge thank you to the wonderful men at this company for being so kind, patient, and helpful to me during a very stressful time.
After having so much trouble with different stores and my electric company causing me a lot of upset and confusion, I came in feeling tearful and overwhelmed. The team took the time to listen to me properly, helped me sort things out, and treated me with genuine respect, kindness, and care.
Their customer service was absolutely outstanding, and they truly went above and beyond to calm me down and support me when I needed it most. It meant so much to be treated with such understanding and compassion.
Kempston is very lucky to have such a fantastic shop and such a caring team. They are a real credit to your company, and I will definitely be shopping there from now on.
Thank you again for your kindness — it will not be forgotten