Nivada Grenchen Reviews 

My order was complicated, but they kept working with me and it all worked out well. And most importantly, the watch is lovely and keeps great time.

Love the brand.

Not very good experinece.Nivada Grenchen Antarctic 35 mm work good just 4 months.I send it back and wait.Do i buy this watch again?No

Fantastic support from Elisse. I was kept up to date on everything the entire time with regular updates. Top level customer service - thanks so much!

My experience with Nivada Grenchen is a very mixed one.

First, the positive: the watch itself is superb. It is a beautiful, well-made piece that I genuinely love. In fact, the watch impressed me enough that I would have seriously considered purchasing additional Nivada Grenchen watches in the future.

Unfortunately, customer service and after-sales support have been the Achilles' heel of my experience.

The watch arrived with a small scratch. Nothing major, and certainly not something that would have ruined the watch for me, but since it was brand new, I felt it was worth mentioning. I sent pictures, videos, and descriptions, but the responses I received were mixed and sometimes confusing, without a clear resolution.

Shortly afterward, I decided the watch would look great on a bracelet and ordered one directly from Nivada Grenchen. The wrong bracelet arrived.

I contacted customer service again, explained the situation, went through some back-and-forth communication, and eventually returned the incorrect bracelet as instructed.

Then came the part that was honestly difficult to understand:

They sent me the exact same wrong bracelet back.

So now, after already returning it once, I am waiting for another return label so I can send the same incorrect bracelet back for a second time. At this point, I am genuinely considering simply giving up and accepting it as a lost cause, although I am still waiting to see how Nivada Grenchen ultimately resolves the situation.

That is what makes this review frustrating to write. Nivada Grenchen makes a great watch. The product deserves praise. The customer service experience, however, has not matched the quality of the watch.

For a company producing watches this good, the after-sales experience should inspire customers to purchase their second and third Nivada—not make them hesitate to buy again.

Love the watch and what the brand is doing as a whole. I purchased the Depthmaster in Bronze (first bronze watch) and I’m very impressed with overall build quality. However, the patina process happened extremely fast - turning a dark and deep brown within 2 months of daily wear. Nothing wrong with that, but the special bronze alloy used by Nivada states that it should patina slower that traditional bronze, that’s just simply not the case.

After long time finally made a decison to order something personal a Nivada watch. After long deliberation F77 with something special Stone Dial. First Ethan from Customer Care helped me and answer few pre purchase question. Fast and efficient. Then customer service team did amazing job in helping when there were problems with delivery. Professional with attention to details. Always pleasure to interact with them. Thanks team I can now enjoy my watch.
Watch arrived and must say from packaging to the watch itself I like the attention to details. Sometimes you are wondering how much pictures from website are reflecting reality. Here is even better. Cannot take of my wrist.

Nivada Grenchen is a brand that genuinely intrigues me. I love the concept of reviving vintage designs, movements, and ideas, and transforming them into modern, wearable watches with a luxurious feel. It’s a clever blend of heritage and contemporary style that immediately appealed to me.

I was surprised, though, when my first order was shipped from Hong Kong. For a Swiss watch brand, that felt unexpected. Still, the overall quality of the watches aligns well with their price point and is competitive within the market.

The brand clearly follows an interesting marketing strategy: they encourage you to become part of the community and reward you for doing so—ultimately nudging you toward further purchases. As an enthusiast, you need to be comfortable with that dynamic, but it’s undeniably effective.

Their website and Customer Experience Team do a great job, and the buying process feels smooth. From a commercial perspective, there are still areas that could be improved. For example, I believe they release too many small limited editions. When everything becomes “limited,” the concept loses some of its magic.

All things considered, I find myself increasingly drawn into the Nivada story. I want to learn everything about the brand and admire their watches. So yes—Guillaume’s strategy works.

Mistakes were made in the order, the process took too long, and then when it came time to fix the mistake I was asked to pay for your mistake, which is a distasteful request in my opinion.

Customer service representatives generally should pay closer attention to details and be faster.

Love the watch, looks great, feels great.
Service was also good

I recently purchased the Nivada Grenchen F77 Mark II with the green aventurine dial, and unfortunately my experience has been extremely disappointing. The aventurine dial itself is genuinely stunning and the watch sits comfortably on the wrist thanks to the 38mm case and modest lug to lug, but the positives largely end there.

Quality control on this watch is essentially absent. The brushing on the clasp is visibly uneven between the left and right sides, which is unacceptable on a watch retailing at £1,450. Frankly, watches costing a fraction of the price achieve better finishing. On top of that, the clasp is faulty. The spring bar connecting the clasp to the bracelet audibly clicks whenever the watch flexes on the wrist, which should never happen on a Swiss brand asking well over a thousand pounds.

Another baffling decision is the lume. The indices have Super LumiNova plots, yet the hands have no lume applied at all. This defeats the entire purpose of applying lume, as you can see the markers in the dark but still cannot read the time.

Communication with the brand has been just as frustrating. I emailed Nivada Grenchen on the 20th of July to raise these QC issues and to request a refund. I did not receive any reply for a full week. When a response finally arrived, rather than agreeing to the refund I had clearly requested, they arranged for the watch to be sent to their repair centre in France. The watch has since been shipped, but the customer service agent I have been dealing with keeps repeating the same line, that they will "discuss the issues with the relevant team and then make a decision." What decision is there to make? The watch is objectively faulty, I have demanded a refund, and under the Consumer Rights Act 2015 a customer is entitled to reject faulty goods and receive their money back.

Perhaps the most telling issue is the warranty policy itself. Nivada Grenchen refuses to cover the case, the crystal, the bracelet, the clasp, the crown, or the crown tube. The only component they warrant is the movement, which is a Soprod P024 that they do not even manufacture themselves. If the brand has no faith in its own product, why should the consumer?

I also own a vintage F77, and the quality gap between the original and this modern reissue is enormous. The new ownership may have acquired the Nivada Grenchen name and heritage, but they have completely failed to live up to it. The brand was revived in 2018 and launched its first modern watch in 2020, so at this stage there is no excuse for the current state of quality control and customer service.

If Nivada Grenchen does not process my refund promptly, I will be raising a chargeback through my credit card provider. I cannot in good conscience recommend this brand to any watch collector or enthusiast.

For a full breakdown of my experience, including close up footage of the QC issues, please watch my full video on my Youtube channel "Wristbound".

great watches and couldn’t be happier

While waiting for my order to be shipped I was continuosly kept updated and felt really supported. Elisse was highly professional and proactive. 5 stars.

The watch is great well made and a less expensive explorer, great heritage looking forward to new releases

When my antartica arrived I have to say my initial impressions in terms of its looks and build were five star loved how they have aged and tropicalised the dial it’s quite a work of art. Unfortunately after a short while the watch developed a fault I think with reverse spring affecting winding consequently I reached out to the company and they very promptly sorted returning it to be fixed under warranty which I have to say is good service. However they said around four to five weeks which seemed fare to repair and return but here we are some ten eleven weeks later and it’s still with them
In there defence it is a fault in the bought in the movement as opposed to there watch so my judgement is reserved pending how much longer it takes to fix and return

My experience with Nivada grenchen had been incredibly fantastic, they reply promptly to emails and they follow up and deliver as promised… however, I will say that working in particular with Elisse had been a fantastic experience, she is the one make me navigating this process smoothly and precisely… she is a wonderful value for Nivada… they say companies are because the people work on and I will say: in this case it was, thank you so much Elisse for your wonderful support…

I rarely leave negative reviews, but after more than a month of waiting and several unanswered emails, I feel it is important to share my experience.

I placed an order for three Aquamar watches together with additional straps. At the time of purchase, the products appeared to be available on the website, with no indication whatsoever that such a long delay should be expected.

Unfortunately, from that moment on, the experience has been extremely disappointing.

I was initially informed that orders required 7–14 business days for processing. Later, I was told that my order would be shipped during the first or second week of July. That estimate was then changed again to mid-July.

Today, my order is still showing “Preparing for shipping”, with no tracking number and no confirmed shipping date.

What has disappointed me even more than the delay itself is the complete lack of communication.

I sent several polite emails asking simple and legitimate questions:

* Are all the watches actually available?
* What is the exact shipping date?
* Which item is causing the delay?
* Is a partial shipment possible?

None of these questions was ever properly answered. Instead, I received only generic template replies with shipping estimates that were never respected. Eventually, my emails stopped receiving any response at all.

I fully understand that delays can happen. What I cannot understand is the lack of transparency and the complete absence of communication. When a customer places a significant order, they deserve honest updates and clear answers—not repeated estimates followed by silence.

At this point, unless I receive a concrete response very soon, I will have no choice but to cancel my order, request a full refund, and, if necessary, initiate a chargeback through my credit card provider.

I sincerely hope Nivada Grenchen improves its customer service because the watches have an excellent reputation, but customer support should reflect the same level of quality.

If the company resolves this matter fairly and professionally, I will gladly update this review.

Great watch, much sharper and better looking in person than photos on website. One star off for slow order fulfillment.

Watch is beautiful. Great balance of vintage looks with modern durability. Only issue that prevented a perfect rating was delivery took over a month.