Naturwide Reviews 

Unfortunately I cannot give less than a star. Absolutely horrible! I believe might be scammers. So far I have not received my order. DO NOT SHOP WITH THEM

**Misleading sizing and refusal to provide a proper refund Order #NAT68241**

My experience with NaturWide has been extremely disappointing.

I ordered a 4XL heated jacket after carefully measuring myself and relying on the sizing chart published on their website. The jacket I received was labelled 4XL, but in reality it appeared closer to a standard Large or XL. It would not go around me or zip up, and it would not even fit my wife, who is considerably smaller than I am.

This was clearly not a change-of-mind return. The product supplied was materially different from the advertised sizing and was completely unusable.

I contacted NaturWide promptly, explained the problem and requested a full refund. I also made it clear that I was willing to return the jacket and the two batteries, provided they covered the return postage because the issue was caused by their inaccurate sizing information.

Instead of accepting responsibility, they first offered me a 20% refund if I kept the unusable jacket. After I rejected that offer, they increased it to 30% and asked me to keep the offer confidential. Their responses included emotional statements about their carbon footprint, difficult economic conditions and being a “young company,” rather than properly addressing the fact that the jacket did not match their sizing chart.

A partial discount is meaningless when the product cannot be worn or used. I should not have to pay international return postage to correct a problem caused by the seller supplying a product that does not match its description.

I have now had to lodge a dispute through PayPal to try to obtain the refund that should have been provided directly.

Based on my experience, I would not purchase from NaturWide again. Customers should be very cautious about relying on the sizing chart and should be aware that obtaining a full refund may be difficult, even when the item is significantly different from what was advertised.

In fairness to this company, I will revise the comments I made on my earlier reviews. I said they were scammers because they failed to give my wife a refund for the faulty sunglasses they supplied her with. To our surprise, the refund arrived yesterday, but it took nearly 7 weeks and dozens of emails and unreasonable demands for video evidence from them. So, I withdraw my statement that they are crooks and scammers: they aren't: but they have a proverbial mountain to climb to improve their customer service. We will not trade with them again.

I would give a minus score if I could. Ordered a pair of sunglasses. Took weeks to arrive and the third time I took them out of their case it was to find that the frame had broken. Emailed the company straight away and was offered a replacement. Demanded a full refund as lost confidence in product. Was told I would get a refund but after weeks of waiting and after sending countless emails, which are ignored, I am still waiting!!! Did not realise that it was not a company based in the U.K. so not able to take them to County Court. AVOID THIS COMPANY LIKE THE PLAGUE!!!

I have since had an email from the company asking me for a video of me unpacking the sunglasses when i originally received them. They say they can’t process the refund until they receive that video. WHAT A JOKE!!

Half of the Hosepipe pressure attachment I ordered was missing when it was left on my doorstep on delivery in the beginning of March.
After emails back and forth I now can now no longer get a response.
After sales is non existence

I ordered a jacket for €110 from Naturwide, which was clearly advertised with a removable fleece lining. The item I received was incomplete, missing the fleece lining entirely, and of much lower quality than shown in the pictures. Customer support (Randel) admitted in writing that they sent a "different batch" that does not match the product description. Despite this admission of guilt, they refuse to provide a full refund. Instead, they offer a measly 30% "goodwill" discount or demand that I pay for the expensive return shipping to China for their mistake. This is a direct violation of European consumer protection laws (non-conformity). I have officially reported this business to the Dutch Police, the ACM (Consumer Authority), and the Fraud Helpdesk. My bank and the payment processor Stripe have also been notified of these fraudulent business practices. Do not buy from this shop! They do not deliver what they promise and ignore the law once they have your money.

I totally agree with the other customers. AVOID this company. The products are send from Hongkong and take ages to arrive. First experience with the heated socks was good, they worked well. After using them three times, one stopped working. I got in touch with them and thery first confirmed to send a new pair. Then I didn't hear back from them for a month. After writing to them again, they refused to replace the socks as I have used them already. So clear statement: DON'T ORDER THERE. If zero star existed, they would get it.

I ordered a size larger than what I normally take and all I could get underneath this vest was a T-shirt, It was so tight. So I went to return it. They gave me the address in China and I got a price from FedEx of $200 to ship it to China. The vest only cost 75. I emailed them for some sort of relief or an alternative and I have yet to hear from them

I have ordered electric vest with power bank. The vest actually gave me electric shock when I did take out from the bag that means has a very poor quality. I have asked refund but no answer from customer service. Have been sent 3x message and still no answer.

What everyone else says is true. Their listings are deceiving (batteries don’t even come with products that require them), items are cheaply made, and the return policy is bunk. This is not a legit company; I just wish I’d done more investigation before purchasing. So let my loss be your gain :)

Most HORRIBLE COMPANY!!

NEVER NEVER NEVER BUY ANYTHING FRIM THESE PEOPLE.

THE SIZE IS WRONG, MADE IT IMPOSSIBLE TO RETURN, HAD TO PAY TO RETURN TO CHINA.

BATTERIES WERE NOT INCLUSED.

BUYVS HESTED VEST FROM
AMAZON !!!!!!

IF YOU ORDER FROM THIIS HORRIBJE, HORRIBLE COMPANY, you WILL BE VERY VERY SORRY!!!

I am REPORTING THEM TO EVERY POSSIBLE WEBSITE, AND AUTHORITY; I OAM DETERMINED TO DTIVE THEM OUT OF BUSINess, AND DOING SO IS MAKING ME VRRY HAPPY.

Do not EVRR EVER EVR EVER OTDER FROM THIS COMPAMY. It is a HIGE HITE HUGR SCAM.

GO WITH AMACON!!!!!!

Their products are cheap Chinese junk. When you try to return the product, they are unwilling to accept a return and give you a full refund. They try to negotiate with you a minimal refund without the ability to return the cheap piece of junk product. They also have fraudulent reviews on their website and do not allow you to leave a review on their website. Their website has a satisfaction guarantee, and a claim on their return policy that you can send a product back to them and receive a full refund. Both are totally bogus claims. This company is simply a fraud.

My boyfriend bought his daughter and I heated seats from Naturwide. Not only did they come in later that expected. Neither works. The company is only offering a 20% refund. What's that doing for us it's not even enough to buy a new heated seat for his daughter. I refuse to do business with this company again and I will review them on every platform I can find. It's a waste of time

Have contacted trading standards. Bought a pair of heated socks for over £50 which have a tick next to ‘battery’ and detail more information about a battery in the narrative. Socks arrived with no battery. Customer service then directed me to a tiny part of the advert which says battery not included. Shifty.

Products not as described. Initiated return under Consumer Rights Act. If no response I will do a chargeback. Avoid at all costs.

DONT BUY!!!! YOU WILL NEVER GET YOUR MONEY BACK!

We ordered something via express. Arrived 10 days later (obviously way too late so our holiday in finnland was already over) we wanted to send it back but you have to contact the support first to get the adress.

They have never replied.. we sent 10 E-Mails, contacted in the chat... it's a scam company!

Terrible, ordered heated socks, didn't know they don't come with batteries .very misleading, hard to talk to customer service

Website falsely advertises that sock battery life is 10h but then does not include a battery and says that battery is not included.

Ordered socks that were listed to have batteries and different settings. The socks came with no batteries.

I had great trouble and the payment got me paying TWICE. After I ordered the heated slippers I emailed them to cancel one of the orders but heard nothing. I just received notification this morning that I had to buy a separate charger for the slippers which they had not mentioned at a cost of £27!!!!!!!!!

The site kept changing to the German one. I am worried this is a scam and have ended up paying for two pairs of heated slippers and a charger too. The advert was VERY confusing!!!!!!