Expensive pension and mediocre customer support
Their premiums are defaulted to very high amounts so out of my monthly pension contribution, less than 60% will actually translate into pension savings.
They took 4 months to setup my account and there were mistakes I needed to correct.
Also, every time I contact the person that has helped me setup the account (and that should be in charge of any changes on my behalf), my emails get completely ignored and I have to email someone else to ask them to give them a nudge.
The customer support takes more than a month for any response, even small ones.
That is very mediocre support I have been given so far.