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Muxam Reviews 

24
•
TrustScore 4.5 out of 5

4.4

Jewelry Store
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Rated 1 out of 5 stars

I ordered since 7/6 w/ no tracking. Everything on the websit seems to be run by AI even with Marketing and all. You will send mulitple emails with no replies for over 1 week. Terrible CS

Company replied

Company details

  1. Jewelry Store

Written by the company

Muxam designs waterproof, tarnish-proof stainless steel jewelry for everyday wear. Every piece is crafted from 316L surgical-grade stainless steel, 925 Sterling or 18k PVD Gold. Wear it in the shower, the sea, the gym. It won't tarnish, won't turn your skin green, and won't bend or break. Shop rings, necklaces, earrings, and bracelets from $39, with free Worldwide shipping over $50. Every Muxam piece comes in signature packaging and is backed by our lifetime tarnish guarantee. Designed in the United States. Built to outlast you.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

24 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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4.4

All reviews

(24)

24 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered since 7/6 w/ no tracking

I ordered since 7/6 w/ no tracking. Everything on the websit seems to be run by AI even with Marketing and all. You will send mulitple emails with no replies for over 1 week. Terrible CS

6 July 2026
Unprompted review
Muxam logo

Reply from Muxam

Hi Angela,

We're truly sorry for your experience and completely understand your frustration.

After looking into your case, we discovered that a technical issue prevented us from responding to your earlier emails, and your order was unfortunately also delayed due to an unexpected stock issue. While these circumstances explain what happened, they certainly don't excuse the experience you had.

We're now in direct contact with you and will continue to personally follow your order until it has been safely delivered. Thank you for giving us the opportunity to make things right.

Muxam

Rated 5 out of 5 stars

Brittany thanks!!

Exceptional help from Brittany for a pair of broken earrings. Very impressed with Muxam's customer service and it has ensured that I will buy again in the future.

18 June 2026
Unprompted review

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