Missacc Reviews 

11,352
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 6,026 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the user-friendly website, stating that it is very easy to navigate and explore a wonderful variety of dress styles and colors. Many people also appreciate the helpful option to order free fabric samples and measuring tapes, which gives them great confidence before making a final online selection. However, some customers also noted frustrating issues regarding the overall quality and unexpected sizing discrepancies in the delivered dresses. Other reviewers mentioned that certain items looked completely different from the website pictures and faced issues with lost orders or delayed shipments.

What people talk about most

Product

Consumers find product to be positive, highlighting the beautiful styles and reasonable prices. Reviewers... See more

Order

Clients share ambiguous opinions on order, expressing excitement to receive their items while noting... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the website is... See more

Website

Users describe positive interactions with website, highlighting that it is very easy to navigate and use.... See more

Quality

Customers had ambiguous experiences with quality. While some reviewers praised the great variety of colors,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There are so many options online. Sending me swatches and a measuring tape helps to guide me towards a sure-fire selection from Missacc. I don’t normally purchase clothes online. Purchasing my wedding... See more

Rated 5 out of 5 stars

I love the variety in colours, different varieties of materials and much needed detail of every item, e.g. the heel length, veil material and length, etc. Shipment went smoothly, package arrived... See more

Rated 5 out of 5 stars

I just ordered this dress for my daughter's wedding and I'm so excited to receive it! The design looks elegant and beautiful, and I'm hoping it will be perfect for my special role as the Mother of the... See more

Rated 5 out of 5 stars

Website is well made and easy to navigate. They should tell you before you sign up for texts that the discount will not be given if they are already offering a discount based on the amount spent.. oth... See more


Company details

  1. Dress Store
  2. Bridal Shop
  3. Wedding Service
  4. Wedding Store

About Missacc

Written by the company

Missacc, established in 2017, is an online boutique specializing in wedding and formal dresses. We are devoted to providing women with an endless variety of timeless gowns and dresses that make their formal and special occasions unforgettable.

At Missacc, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.

We provide our customers with a wide range of high-quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses, and prom dresses will be presented to our customers with unique style, tailor-made design, and attentive service.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

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4.4

All reviews

(11,352)

6,438 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I'm excited for the dress but payment method issues

I'm excited for the dress but it was frustrating that I was locked out of my main payment method and it delayed my order by two days. I was trying to use a new prepaid visa gift card & apparently sometimes they can take 24hrs to work. After trying the card in the evening then once again in the morning it locked me out of that payment method but for all types of credit cards (regular too) for the next 24hrs, even though the giftcard would have definitely been working by the third attempt. Luckily I had paypal or the dress would have been delayed yet another day not being able to enter my credit card, credit was just off altogether for 24hrs. Hopefully everything goes smoothly from here!

3 September 2026
Missacc logo

Reply from Missacc

We are truly sorry to hear about the difficulties you experienced with your payment method, which unfortunately delayed your order. We understand how frustrating it must have been to encounter issues with your prepaid gift card and then have your credit card options temporarily unavailable. We appreciate you sharing this feedback with us, as it helps us identify areas where we can improve our payment processing system. We are glad you were ultimately able to complete your purchase using PayPal, and we hope your dress arrives without any further complications.

Rated 5 out of 5 stars

Ease of selection

Ease of selection. Many choices for colors & styles. Found a perfect dress for my nephews wedding. Very happy with this dress!

21 February 2026
Rated 5 out of 5 stars

Missacc

This is my second time ordering from here for my wedding and I’ve been pleasantly surprised with everything I’ve gotten. Just read reviews and look for photo reviews especially

3 September 2026
Rated 5 out of 5 stars

I am already happy with my experience

I am already happy with my experience. I have not received my dress yet but their customer service is excellent. I feel like I have my own personal Taylor. So quick to respond and answer my questions. Also they are altering the dress to my specific request. I can’t wait to get the dress and will put up a review once I try it on.

3 September 2026
Unprompted review
Rated 4 out of 5 stars

Dress was perfect

To start, my dress came on time and is of perfect quality and structure. Appearing exactly as pictured and exceeding expectations. Upon ordering, I was prompted to write a review. (This is my reason for a 4 star vs 5 star rating) I see that technique by Missacc to offset the negative reviews they receive daily about returns and custom orders. I sorted through the "use of website/ordering" reviews as that's what most are when prompted after placing an order.
I knew based on others not to do a custom sizing as this appears to be a service Missacc should discontinue until they sort out the quality problems. Knowing return process is another area of concern with this overseas company, I had someone else measure me and I measured myself. I ordered based on my largest measurement area compared to measurements listed for that dress, knowing that I would need it to be hemmed and altered from someone local. I had been searching for this particular style from a reputable company and felt strongly that Missacc would be that and it 100% was. The dress is lined and has the heavier satin hoped for as this is for my daughter's fall, outdoor wedding. The only alterations needed will be a few inches from hem for this short lady. Once I have it fitted and steamed, I will be submitting photo and review directly to Missacc for the gorgeous gown.

2 September 2026
Unprompted review

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