Miele Ireland Reviews 

Today I just had a wonderful service carried out by Barry who repaired an element in my oven, and he even gave me time to clean the glass!
He was very professional and helpful

Technician was very experienced and thorough

Went for the "fixed price repair" for our 17year old tumble dryer. Its perfect again and not on a landfill. Service was fast , punctual and booking it was easy.
Happy customer.

We booked a service for our dishwasher for 30 October. Pat, the Miele engineer, rang the day before to confirm that he would arrive between 9.00 and 9.15 a.m. Sure enough, he was at the door at 8.55!

This wasn’t Pat’s first visit. We have several Miele appliances and have always found him extremely efficient, knowledgeable and helpful. He explains what he is doing as he goes, so you’re always kept informed.

Pat is also such an affable, friendly man and an excellent representative of Miele Ireland. While I hope we won’t need another call-out for a while, if we do need an engineer, I sincerely hope Miele sends Pat.

What an asset to the company. Thanks, Pat!

Very efficient and staff excellent to deal with.

Mark is extremely knowledgeable. Very thorough and professional

Noel arrived on time. He carried out a full review of the machine given it was a second call for the same issue. He determined the fault and replaced the faulty component. He carried out a full function test and provided advice on maintaining the unit.
Excellent servicev the engineer Noel

Zero stars should be an option. Hands down THE WORST customer service I have ever experienced. While their products cannot be faulted, the customer service is appalling.

I ordered a PowerDisk set from Miele Ireland on 20 September 2026. I got a dispatch email 2 days later with DPD tracking, but the tracking still shows the parcel was never collected from Miele.

Since then I've emailed twice and called customer support four times. Each time I was promised a callback the same day or next. Not one came. The latest email reply just gave me a ticket number and said the matter is "under review", with no reship, no refund and no date.

Over a month later I have no product, no refund and no clear answer. Miele makes good appliances, but online ordering and customer support in Ireland have been very poor. I would not order direct again until this is fixed.

I contacted Miele on Friday am at 8.45as my freezer stopped working
It appears that the compressor is gone
The freezer is just over 2 years old purchased in April 24
I received a date for a technician on Oct 23rd 2 weeks away
I outlined that I was unhappy with a date so far away which I felt was unacceptable
I was advised that a part needed to be ordered
It is hard to imagine that in this day and age it would take 2 weeks to get a part.
I asked for my complaint to be escalated and to speak to a manager
I was told no manager was available
My escalated complaint has still not been responded to
I note reviews from other Miele customers on this site which outline similar experiences
Customers buy Miele appliances based on their reputation and also by implication their after sales service
I would urge Miele customer care to consider whether they are happy to stand over this level of service for their customers !
I would also seriously consider further investment in a Miele appliance based on this experience

Placed a spare parts order on 11/10/2026 as the website stated the parts were in stock and delivery would be 12-14/10/2026, order number 3713086768. Paid by PayPal and got immediate confirmation from PayPal but no communication from miele.
12/10/2026 I phoned miele to query my order and lack of communication from them. 35 minutes speaking to an incompetent customer service adviser an equally useless spare parts adviser I told my parts will not be dispatched until 20/10/2026. I was obviously frustrated and annoyed with this as I could have ordered the parts cheaper with better delivery from ebay.
The spare parts adviser hung up on me without resolving the issues. I have raised a complaint but expect no help from miele.
Miele was a good brand 20 years ago but not anymore. Premium prices from inferior goods these days and not recommended. Customer service is a total disgrace.
Update, my complaint has been ignored.

NO RETURNS FOR REFUNDS IN MIELE.
AVOID THEM.
I happened to purchase their extremely heavy bulky vacuum cleaner, 2 months ago. Decided not to keep it for the obvious reason. Still waiting for it to be collected! 2 months! They keep saying i can not send it back myself because it needs to be collected by DPD and how many so called attempts later still no collection!
PLEASE DO NOT BUY FROM THEM AGAIN.
They don't know how to run a business properly and torture people like this for a simple return.
AVOID MIELE AT ALL COST.

Still no response from them. The brand might be OK but i'd NEVER buy anything Miele UK again.
Their customer service is in
Ireland and run by 1 person and a bunch of liars. They do not CARE.
Do not buy from their website
EVER.

I have been a Miele customer for many years, and this week reminded me why.

Barry Tolan from Miele Ireland's servicing team came out to look at my fridge freezer. He was punctual, courteous and thorough. He didn’t stop at the symptoms I had reported. He checked the whole installation against the manual, explained clearly what he found, and took the time to make sure I understood what it meant.

The next day I asked him a follow-up question. He came back to me in writing within a couple of hours, with a clear and helpful answer. He did not have to do that, and it made a real difference to me.

Knowledgeable, patient and generous with his time. Barry is a credit to Miele. This is why I keep coming back to Miele.

The worst customer service I have ever experienced. Our 5 month old €500 vacumn cleaner stopped working so eventually it was collected by the service team, that was six weeks ago and we have been unable to get an update since, we have no idea where it is or what is happening. The customer service team are completely inadequately trained and incapable of communicating any service update, or any information that makes any sense, the whole process has been beyond frustrating and I would never buy a Miele product again.

I bought a robot vacuum that has had very little use over the previous 2 and a half years. The robot stopped charging and after engaging with the "customer service" team I am truly sorry I bothered to waste my time. No flexibility was shown over the cost of the repair or the terms of the warranty. Do not be fooled into buying Miele, you will be promised a premium service but will be offered third rate support. Avoid this company at all costs

On 20 August 2026 I tried to buy three items from the Irish Miele website. I put them in the basket and attempted to check out. I was required to register an account. I inputted my email address and a password.
Then I had to include a phone number and address. InPut in the number and the site would not accept my Irish post code or address.
Patiently, I called the local customer services number and was put through to a call centre. The polite woman I spoke to appeared to have difficulty understanding my accent. She told me she is in The Philippines. We persevered and I explained the position. She apparently inputted my postcode address and telephone number into their system but had to pass me to a colleague about the purchase. I’d identified the selected products with her. Her colleague requested the same information. I gave it to him. He gave me a price which was higher than the one he specified. I explained that Miele would be obliged to sell these products at the price on the Irish website.
He put me on hold, and some time later agreed with me having discussed this with a colleague.
He explained about the delivery and that one item had to be ordered and would arrive later than the other 2. He said he was emailing me a purchase order and would separately send me a link whereby I could pay.
The order arrived. But no link.
The above took about an hour.
I waited a couple of hours but no link arrived.
Gamely, I forwarded the purchase order to the email customer services number address last night and requested a payment link.
So far silence.
I checked my account with Miele today 21 August 2026 , hoping that I could complete the sale via the Irish website. No details have been added including the post code, in spite of my 2 conversations.
How can a company which makes such great products be so completely incompetent in its online sales process?

A complete and utter disaster dealing with their call line which is located in the Philippines and they refuse to give you the number for their Liffey Valley shop in ireland. I certainly will not buy a Miele brand again.

I had your engineer carry out repairs on our Miele Dish Washer last month .
Your Engineer carried out these repairs in a
most professional manner and is a credit to your company . An absolute gentleman .

Miele are a disgrace of a company. I spent a fortune on a hoover with extra hoover bags. The suction is appalling as in I'd be better off scooping dust with a spoon. It's brand new and I even changed the hoover bag thinking maybe that was faulty. DID Electrical Finglas were of absolutely zero help and refused a refund or credit note so now I'm left with a hoover fit for the bin. I emailed Miele 5 times and eventually was informed it's not their problem and to take it up with DID Electrical. DID told me the hoover was suitable "NOT FOR CARPET" but for wooden floors which is rubbish and I was not told this at time of purchase. AVOID MIELE AT ALL COSTS.

My Miele washing machine was purchased in 2020. It has broken down with very loud banging noise when spinning. I contacted my own engineer as I know that the machine is out of warranty. Upon his inspection it transpires that the problem is a bearing problem - not fixable by my engineer. I contacted Miele as this really is unacceptable in a Miele machine of this age. They gave me a complaints reference number and their response was quite quick... that's where their obliging, helpful service ended. I was told their engineer could call this week, either he would fix or right it off, depending on his findings. All of this, I hasten to add at my expense - apart from the 'goodwill gesture' of giving me a 40% discount on the purchase of my new Miele machine from them! I asked the lady on the phone if I could please speak to someone higher up than her and apparently she is as 'high as you can go' ... so no joy there. I can perfectly accept that the machine is out of warranty, but to profess to make machines that outlast their competitors by a mile and then to have it inoperable after 6 years, is frankly a joke. I have in the past owned Miele machines - washer, hoover & dishwasher, all which did last over 20 years. We spoke to the shop we purchased the washing machine from and they told us that Miele are a nightmare to deal with and have a don’t give a dam about customers they have had so many complaints themselves from customers I don’t expect to get a reply from them on this site I will never buy Miele again bit I don’t think they care that much