Medigo Reviews 

149
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

Almost impossible to get an appointment with the family doctor of my kid, I try to use their web portal but there are never available there, nor for any checkup or issues that need to be addressed soo... See more

Rated 1 out of 5 stars

DO NOT USE MEDIGO. They sent me to a surgeon who has ruined my face and has ghosted me as soon as I got back home. Now Medigo is ignoring my emails and calls and refuses to have the surgeon that they... See more

Company replied

Rated 1 out of 5 stars

Organised surgery with Medigo scheduled for February. Messaged them three weeks ago and haven’t heard anything in response, even after two follow-up emails. I’ve booked flights and everything now I’m... See more

Company replied

Rated 1 out of 5 stars

I used Medigo for a hair transplant 18 months ago. The procedure didn't work at all, I have been in touch with them about getting a refund, sent through 3 different batches of photo's but they refuse... See more

Company replied

Company details

  1. Health Consultant

Information provided by various external sources

medigo.com is a free-to-use platform and service that helps patients to find affordable, high-quality medical treatment worldwide. We are passionate about patient empowerment and improving access to care.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

149 reviews

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No recent history of asking for reviews

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2.3

All reviews

(149)

1 review in the last 12 months

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Rated 1 out of 5 stars

Almost impossible to get an appointment…

Almost impossible to get an appointment with the family doctor of my kid, I try to use their web portal but there are never available there, nor for any checkup or issues that need to be addressed soon. The staff is rude, they refuse to speak english and if they happen to answer the phone they redirect me to the doctor's secretary that doesn't answer the phone. The very few times over the years we've managed to get an appointment, the service is rushed and they don't seem to care for the patient at all. Horrible experience with this clinic so far.

13 May 2024
Unprompted review
Rated 5 out of 5 stars

Its really a great hospital where i got…

Its really a great hospital where i got myfractured leg opearated by Dr G praveen kumar reddy..i am really happy the way doctor cleared all my doubts and patience..i should thanks for Dr praveen kumar reddy specilaly from the bottom of my heart sir

27 December 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT USE MEDIGO

DO NOT USE MEDIGO. They sent me to a surgeon who has ruined my face and has ghosted me as soon as I got back home. Now Medigo is ignoring my emails and calls and refuses to have the surgeon that they sent me to make it right. The surgery was nearly TWO YEARS ago and I still haven’t received a satisfying solution. Absolutely despicable service that obviously shows fake reviews on their website - it doesn't even deserve one star.

27 July 2020
Unprompted review
Medigo logo

Reply from Medigo

We are sorry that there was a delay in replying to your email - we have now reached out to you. On our website we genuinely only showed reviews from verified patients that booked through Medigo - these were not fake. We are committed to finding a solution and we are in touch with the surgeon on your behalf. We have provided further information in our email to you.

Rated 5 out of 5 stars

Easy process

Medigo quickly responded to my questions and put me in touch with the doctors office so that I could speak to them directly. I was very happy with the doctor referral and like my results so far.

22 January 2020
Unprompted review
Rated 4 out of 5 stars

My overseas operation.

Always very helpful and passing on messages between hospital and myself were very prompt. I knew that going overseas to have this operation would have its difficulties due to just being in another country, but between Medigo an Dr Elena at BCare in Bangkok, I needn’t have worried, all was dealt with in a very professional and friendly way.

11 January 2020
Unprompted review
Rated 1 out of 5 stars

unanswered emails

Organised surgery with Medigo scheduled for February. Messaged them three weeks ago and haven’t heard anything in response, even after two follow-up emails. I’ve booked flights and everything now I’m worried I’ve taken time off work for a surgery that isn’t even happening.
I’m very stressed as I fly out in two weeks and haven’t heard anything. I would just like an email reply, thank-you.

8 January 2020
Unprompted review
Medigo logo

Reply from Medigo

We are sorry for the delay in response. Our Care Team has reached out to you now - rest assured that everything is in place for you. The clinic also informed us that they will contact you this week to arrange your hotel transfers and everything else you need.

Apologies once again for any undue stress, and wishing you a very positive trip.

Rated 5 out of 5 stars

Rhinoplasty in Thailand.

From start to finish, I could not have hoped for a better scenario! Medigo, and Sami Eric, we’re quick to respond and very professional. As for the surgery - I went to B.Care Clinic. They were kind, nurturing and took time to assist me with little things (changing money; SIM card) and the big things (listening to my questions and concerns). My surgeon, Dr. Anuchit Kitsombud, was excellent. I am so happy with the result. Dr. Elena and her team of nurses took superb care of me pre and post op. I had round-the lock care. Honestly, it was exceptional. I am more than pleased with my results.

26 November 2019
Unprompted review
Rated 4 out of 5 stars

A Service I Reccomend To International Travellers

Overall, my experience with Medigo was great. The contact made with Marina then via Yanhee Hospital was ideal. If I had any questions, these were promptly forwarded on and a response quickly given. This service definitely makes the whole daunting experience of traveling overseas for medical reasons super easy. I'd throughly recommend Medigo to my friends and family, some of whom have already asked how I booked my surgery and I've told them the details for Medigo.

Although I do have one negative point that severely stands out. I arrived at the hospital and was told my surgeon was away on leave for another few weeks to which I had no prior knowledge about. There was clearly a missing link between the hospital and Medigo to inform me of this. Although I sorted out other arrangements at the hospital, I lost an entire day of my holiday to correct this issue. I'm unsure where the fault lies but this was the only hiccup with my experience.

Overall, I highly recommend Medigo. My slight issue was a communication issue from the hospital themselves, one that didn't have too much of an influence on my surgery. Thank you for the service you provide.

20 November 2019
Unprompted review
Rated 5 out of 5 stars

BEST CUSTOMER SERVICE

Was blessed with Marcus. Helped me through everything. Planned my trip to dunyagoz instanbul perfectly. He gave me the most amazing customer services. Thank you for the medigo care team for making my experience the best time of my life.

15 November 2019
Unprompted review
Rated 1 out of 5 stars

I used Medigo for a hair transplant 18…

I used Medigo for a hair transplant 18 months ago. The procedure didn't work at all, I have been in touch with them about getting a refund, sent through 3 different batches of photo's but they refuse to help me. They just sent me a list of there terms and conditions where they take no responsibility and basically ignored me. I have tried to post on their facebook page but they have blocked me. Do yourself a favour and avoid them

7 November 2019
Unprompted review
Medigo logo

Reply from Medigo

We were sorry to hear that Darren was disappointed with the outcome of his treatment and we remain committed to facilitating the communication between himself and the clinic.

Rated 5 out of 5 stars

its legit and a bargain for what they provide

I read about Americans going abroad for more affordable surgery and wondered whether I could do that too. Trying to find a doctor and even a country through google is a mess. Especially for something as important as surgery (on you!). A poor or mediocre doctor could purchase his/her way up to the top of the search results so how do you really know?

The article was for another medical tourism company but it was brand new and didn’t have the surgery options I was looking for (rhinoplasty). It mentioned Medigo as well, so I checked it out. I liked that the website made me first choose what country and from there I could see many options and prices. What made me actually put my reservations aside was the reviews. There were good and bad (which means that theyre not fake!) and the bad reviews were mostly based off it taking a while to find a doctor, rather than some horror story.

I decided to give it a go and contacted them in Aug. I heard from Marcus the next day and we spent a couple weeks back and forth getting quotes from doctors. After selecting to move forward with one, I continued the conversation with the doctor and his office to schedule the date and all the specifics. I had surgery Sept 24th (so 2 months later) and everything went so well and exactly as expected. It’s been 2 weeks now and I love the results. Will definitely use them in the future should I anything else. And I would definitely recommend them to help with a process as scary and open ended as this!

10 October 2019
Unprompted review
Rated 1 out of 5 stars

VERY Disappointing Experience

Very disappointing experience. After submitting my info, more information was requested but the website link I was sent didn't work. I tried to upload photos and additional information a number of times. I then sent everything to a case manager who never got back to me until I followed up with her 10 days later. I was told that "no clinic had responded" and that she "would contact the clinics and get back to me". That was over 3 weeks ago. After submitting so much personal information, I was extremely disappointed to never get a response from Medigo. I am still looking for the right clinic BUT, I will definitely not be using Medigo and will not recommend this company to any friends or family.

3 October 2019
Unprompted review
Medigo logo

Reply from Medigo

We were sorry to hear about Matthew's experience. We have since reached out to him for more details so that we can understand where we went wrong in handling his case and avoid this happening again in future.

Rated 5 out of 5 stars

Awesome

My first surgery ever so I was nervous, but the staff was very kind and helpful and the doctor did a really good job.

21 September 2019
Unprompted review
Rated 4 out of 5 stars

A Good Experience Arranging Cosmetic Surgery in Budapest

I arranged a (relatively minor) cosmetic procedure through Medigo with a doctor in Budapest. Their follow-up was clear and timely, and I appreciated having a pre-screened list of doctors/surgeons to choose from. This, combined with the individual reviews and information on the Medigo site, was a good starting point.

It is important to understand what they are (and what they're not) - they're basically a directory and referral service, not a guarantee of quality. So, as ever, caveat emptor - but, certainly, the information and services they provide are an excellent starting point for anyone thinking of going abroad for treatment. Overall, it was a very good experience!

18 September 2019
Unprompted review
Rated 5 out of 5 stars

I found Medigo whilst searching for…

I found Medigo whilst searching for affordable surgery abroad. I was so pleased that I did! It made my search easy and Sam Rucker was an absolute star!! I cant praise him enough!! He was assigned as my care team member and was very helpful and professional. He made all of the arrangements and all I had to do was book flights and get there! Thanks so much Sam!!
I would wholeheartedly recommend Medigo's services to anyone looking for a professional team to provide a professional service.

9 August 2019
Unprompted review

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