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medicann.co.uk Reviews 

1,140
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,134 reviews, reviewers overwhelmingly had a great experience with this company. Customers regularly praise the professional staff and knowledgeable doctors for providing a deeply supportive environment that makes medical consultations completely straightforward and very comforting. People consistently highlight the incredibly fast and reliable next-day delivery service and the impressive variety of quality products available to patients seeking alternative care. However, some people mentioned occasional issues with order fulfillment and unexpected communication delays when dealing with their regular prescriptions. A few reviewers also noted specific difficulties regarding unresolved product quality concerns or unhelpful responses from customer support teams during particularly stressful times.

What people talk about most

Service

Consumers find service to be positive, highlighting smooth consultations, quick prescription turnaround, and... See more

Product

Customers report great satisfaction with the product range, highlighting the excellent quality and vast... See more

User experience

People report positive experiences with user experience, highlighting smooth transitions, quick registration,... See more

Staff

Reviewers highlight positive aspects of staff, noting that they are consistently treated respectfully and... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders placed before the afternoon deadline... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Straight forward on boarding process, all went smoothly. All deliveries have been on time, next day, in discrete packaging. Pricing seems fair and with a bit of due diligence you should always find so... See more

Company replied

Rated 5 out of 5 stars

Excellent 1st appointment which made me feel very at ease. Wonderful array of medicines at a good price. Next day delivery every time so far, so absolutely no complaints. No hidden fees, select... See more

Company replied

Rated 5 out of 5 stars

I only have experience of Medicann, having not tried anywhere else, yet i can confidentally say once you've tried them, you won't bother with anywhere else. Incredible all around. Especially love o... See more

Company replied

Rated 5 out of 5 stars

From Monday I registered, by Thursday I had my phone call with a doctor, so easy straight foward, by fri lunch I was approved, ordered before 2.30pm ,received medication by lunch time sat . Im really... See more

Company replied


Company details

  1. Cannabis store
  2. Alternative Medicine Practitioner
  3. Doctor
  4. Medical Center
  5. Online Pharmacy
  6. Pain Management Physician

Written by the company

Medicann is a multi-award-winning clinic providing expert access to medical cannabis and medicinal cannabis treatments across the UK, including England, Scotland, Wales, Northern Ireland, the Isle of Man and the Channel Islands. We offer a free patient app, access to over 170 prescribable products for eligible patients, and support for people managing more than 50 different health conditions. Our experienced clinicians prescribe a wide range of medical cannabis products tailored to patient needs, including flower, oils, lozenges and capsules. At Medicann, patient care, education and ongoing support are at the heart of everything we do, helping eligible patients explore safe and legal medicinal cannabis treatment options with confidence. The clinic has built a strong reputation for professionalism, compassionate care and an easy-to-use patient journey from consultation through to prescription management. Patients also benefit from convenient digital tools through the free Medicann app, making appointments, prescription tracking and communication simple and accessible. Whether you are seeking support for chronic pain, anxiety, neurological conditions or other qualifying illnesses, Medicann is committed to delivering trusted medical cannabis care throughout the UK with a focus on safety, expertise and patient wellbeing.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 50% of negative reviews

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4.7

All reviews

(1,140)

1,135 reviews in the last 12 months

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Rated 1 out of 5 stars

I got declined their service even…

I got declined their service even though I suffer with 4 different problems they have listed on their site and even though in the past I have been accepted by other companies.
I applied to them because they were cheaper than other companies but I wish I hadn't.
The telephone appointment is a rubbish 5 minute call, they ask you hardly anything then make a decision based on no facts. They don't explain why you have not been accepted they just boot you off their site/app and send a basic email.
I would avoid this company and go with one that is genuine and wants to help people.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Genuinely smooth experience – Responsive service, great app, and zero subscription fees

After a few orders with Medicann, I’m really impressed overall. The onboarding process was seamless, the initial calls with the physicians were brilliant, and any query I’ve sent over has been handled quickly and helpfully by their team.

Having no monthly subscription charges is a huge plus, and the delivery speed is crazy fast—orders land on the doorstep before you know it.

The recent app upgrade is a great touch, especially being able to track exactly how much of your prescription you’ve used.

If I had one small feature request for future updates, it would be the ability to sort products by price alongside the other filter options currently available in the app.

While pricing on certain items can be a touch eye-watering at times and stock availability can occasionally be hit-and-miss, the overall quality of the service and products makes it well worth it.

Very happy patient here—highly recommended!

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, really professional and informative, my delivery arrived within 1 day of ordering.

3 September 2026
Unprompted review
medicann.co.uk logo

Reply from medicann.co.uk

Thank you for your positive feedback. We’re pleased to hear that you had a good experience with Medicann

Rated 3 out of 5 stars

Inconsistant Supplies

You can barely ever select the same product twice, forcing you to pay higher, select different brand and flavour and prices every order, it lack consistency. causing me to cough and experience different effects. Its a shame you can't obtain a certain brand or strength on a continuous basis, especially when it's a prescription service.

3 September 2026
Unprompted review
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Reply from medicann.co.uk

Thank you for sharing this. We’re sorry to hear about your experience and will pass your feedback on to our pharmacy partner. 💚 The Medicann Team

Rated 5 out of 5 stars

I’ve been a Medicann customer since…

I’ve been a Medicann customer since last October. I’ve been enjoying weekly shipments and so far only one order has had a defect, which they resolved for me. It did take a few weeks of harassment for them to sort that though. I get the impression they’re super busy, which isnt surprising given no consultancy fee and next day delivery.

Would recommend.

2 September 2026
Unprompted review
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Reply from medicann.co.uk

Thank you for taking the time to share your feedback. We’re pleased to hear you had a positive experience with Medicann and that our team was able to support you. We really appreciate you letting us know.

Rated 5 out of 5 stars

Fantastic service from Medicann

Fantastic service from Medicann. I have to say that from my initial enquiry to the first consultation and subsequent approval/order of first prescription, the service has been truly outstanding.

28 August 2026
Unprompted review
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Reply from medicann.co.uk

Thank you for taking the time to share your feedback. We’re pleased to hear you had a positive experience with Medicann and that our team was able to support you. We really appreciate you letting us know.

Rated 5 out of 5 stars

10/10 service 10/10 medical grade bud…

10/10 service 10/10 medical grade bud and for anyone saying medical bud is no good is lying massively id highly recommend going with these guys as there are many medical companies out there this bar far is the best

25 August 2026
Unprompted review
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Reply from medicann.co.uk

Thank you for taking the time to share your feedback. We’re pleased to hear you had a positive experience with Medicann and that our team was able to support you. We really appreciate you letting us know.

Rated 1 out of 5 stars

WORST CUSTOMER SERVICE IVE EVER SEEN ANYWHERE

Awful customer service, do not try to get help from them. I am a disabled person who struggles also from dyslexia so I have a hard time comprehending big forms. I have told Medicaan this multiple times they do not care. I have sent back a form 5 seperate times saying I need help, I need a travel letter written but no one is giving me help. They are absolutely useless and have the same empathy levels as a rock, do not expect them to help you when you need it

23 August 2026
Unprompted review
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Reply from medicann.co.uk

Thank you for your feedback. We’re sorry to hear your experience did not meet expectations.

Rated 5 out of 5 stars

Having suffered sciatica fro many years…

Having suffered sciatica fro many years and being on tramadol, medicann has been a life saver literally, from being 1st assessed to being accepted has been a really great experience, the only thing I would say,is regarding vapes ,they should sell the machines/vape battery needed rather then people having to guess what things they actually need,like with dry herb vapouriser.but other then that its been a great welcoming company thats helped me immensely, thank you all once again

22 August 2026
Unprompted review
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Reply from medicann.co.uk

Thank you for taking the time to share your feedback. We’re pleased to hear you had a positive experience with Medicann and that our team was able to support you. We really appreciate you letting us know.

Rated 5 out of 5 stars

Happy customer

From Monday I registered, by Thursday I had my phone call with a doctor, so easy straight foward, by fri lunch I was approved, ordered before 2.30pm ,received medication by lunch time sat . Im really expressed super happy ,double happy with the products, 4c labs 😁 top pharmacy.

22 August 2026
Unprompted review
medicann.co.uk logo

Reply from medicann.co.uk

Thank you for taking the time to share your feedback. We’re pleased to hear you had a positive experience with Medicann and that our team was able to support you. We really appreciate you letting us know.

Rated 5 out of 5 stars

Fantastic company

After being with another company for a few years who was ridiculously expensive I had been looking around for somewhere new and was recommended Medicann by a relative.

I was a little bit apprehensive at first after reading some reviews but I’m SO glad I didn’t listen! The transition was so smooth and they moved extremely quickly. I ordered my medication on Friday and it was delivered Saturday pre 1pm.

The consultation was smooth and professional and I couldn’t be happier with the service, the quick delivery and the quality of medication.

I would highly recommend Medicann to anyone ☺️

22 August 2026
Unprompted review
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Reply from medicann.co.uk

Thank you for taking the time to share your feedback. We’re pleased to hear you had a positive experience with Medicann and that our team was able to support you. We really appreciate you letting us know.

Rated 5 out of 5 stars

Probably the best weeed clinic all round.


Id just like to say a massive thankyou to Medicann. I have been self medicating with all weed products for many years and im a healer and make my own edibles and pain balm etc.
I had heard some bad reports about irradiated weed but my first order of purple octane was the perfect for my needs. Sweet and fruity and lovely and smooth. A nice heavy couch lock and switch off for my adhd.

Its so easy to order its like shopping on amazon. If you order by 12 30pm you will have it the next day.

What a fantastic clinic and really good products. If you known your strains well like I do then its absolutely the clinic for you.

22 August 2026
Unprompted review
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Reply from medicann.co.uk

Thank you for taking the time to share your feedback. We’re pleased to hear you had a positive experience with Medicann and that our team was able to support you. We really appreciate you letting us know.

Rated 5 out of 5 stars

Been with Medicann a year

Been with Medicann a year, flawless servive, the app improves all the time, the selection is growing daily and things are just great!

Great selection of CBPM's - next day - no messing around

19 August 2026
Unprompted review
medicann.co.uk logo

Reply from medicann.co.uk

Thank you for taking the time to share your feedback. We’re pleased to hear you had a positive experience with Medicann and that our team was able to support you. We really appreciate you letting us know.

Rated 5 out of 5 stars

Been using medicann uk for about 1…

Been using medicann uk for about 1 month.
Simple and easy process with delivery's being next day if ordered before 2.30pm.
pricing is fair and products are quality
Very easy process for new patients to set up an account once accepted as a patient

7 August 2026
Unprompted review
medicann.co.uk logo

Reply from medicann.co.uk

Thank you for taking the time to share your feedback. We’re pleased to hear you had a positive experience with Medicann and that our team was able to support you. We really appreciate you letting us know.

Rated 5 out of 5 stars

I have had no problems with Medicann

I have had no problems with Medicann. The service is first class and any support queries are handled very promptly.

20 August 2026
Unprompted review
medicann.co.uk logo

Reply from medicann.co.uk

Thank you for taking the time to share your feedback. We’re pleased to hear you had a positive experience with Medicann and that our team was able to support you. We really appreciate you letting us know.

Rated 5 out of 5 stars

Great clinic.

Been a patient for several years, this is my second clinic and I’ve been with them nearly a year. Absolutely can’t fault them. Switching couldn’t have been easier, they reply really quickly to the online contact form. Ordering is really simple with their app, and the delivery is quick. ⭐️⭐️⭐️⭐️⭐️

20 August 2026
Unprompted review
medicann.co.uk logo

Reply from medicann.co.uk

Thank you for taking the time to share your feedback. We’re pleased to hear you had a positive experience with Medicann and that our team was able to support you. We really appreciate you letting us know.

Rated 5 out of 5 stars

Great staff amazing products

Great staff amazing products

20 January 2026
Unprompted review
medicann.co.uk logo

Reply from medicann.co.uk

Thank you for taking the time to share your feedback. We’re pleased to hear you had a positive experience with Medicann and that our team was able to support you. We really appreciate you letting us know.

Rated 5 out of 5 stars

From start finish with the doctors…

From start finish with the doctors review after sending my care summary was amazing. I've lived with chronic pain for years since damaging the lower part of my spine in a work related lifting injury.. I've tried so many different prescription drugs over the years and have found they only help for a short time, I got to the point where I was just sick and tired of swapping to different meds. I watch a u tube channel Smokie Mcgreen who talks about the different aspects of medical cannabis. The thing that put off was I couldn't afford the subscription fees and doctors fees along with purchasing medical cannabis, then on one of his casts he mentioned Medicann UK and that there was no subscription fees ect. I was totally blown away and instantly checked them out. I can honestly say it's been a game changer and now with the help of medical cannabis I've drastically reduced the prescription drugs. Medicann are awesome and I would totally recommend them. Well done all that work for them 👍👍

10 October 2025
Unprompted review
medicann.co.uk logo

Reply from medicann.co.uk

Thank you for taking the time to share your feedback. We’re pleased to hear you had a positive experience with Medicann and that our team was able to support you. We really appreciate you letting us know.

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