Metrofone Reviews 

Great service. I've had 2 phones from Metrofone. Quick, easy purchase with excellent deals.
The phone arrived the next day.
5*

Bought 2 refurbished s22 ultra for my kids for xmas, firstly the battery would drain on one of them over night from full charge even with no apps installed. Secondly they were American phones which technically should work fine but they both had 0 phone signal and 0 data signal and would say emergency calls only unless I was standing under a phone mast (theres one near the train station I tested them with) I tried to get metrofone to repair the phones so they made me send the phones in and pay for postage (which they should have paid as it was a faulty item) then they said there was nothing wrong with the phones and sent it back without testing the battery at all. They then told me I had to send them to samsung for a diagnostic report, but when I asked samsung for that they said the don't do it. Metrofone would not accept that and just kept telling me to send it to samsing so I ended up sending them at my own cost again. Samsung said the phones were technically receiving signal but its like buying a car that only drives at 2mph and being told "well it technically works" so that was good enough for metrofone to write me off and tell me theres nothing they can do. I've had to buy another contract and phone for my daughter as she's going to secondary school and I needed to know if she got to school safely. Be warned, if you have a problem with a product you buy from metrofone they really don't care for you. Every staff member apart from 1 I spoke to acted as if I'm wasting their time and just wanted me off the phone. Avoid metrofone, it's not worth the gamble, I spend £60 a month for 2 years for unusable phones.

I get good offers from Metrofone. However, I did not give 5 stars because my wife and daughter were denied an offer mentioning security reasons but practically without any valid ground.

I got a phone for myself had no issues, then I tried to get one a couple of weeks later for my daughter, they asked for my passport and other ID, I sent them all over and they cancelled my order. It litterally made no sense. Poo

Customer service is not helpful at all. I bought an iPhone 16 from here in April 2025, in June 2026 it developed a hardware fault, I have provided Apple diagnostics through the Apple support app and they are saying this isn’t enough evidence. I have been left with an un working phone for a number of weeks and feel as though they are trying to avoid accountability for a faulty product as it falls out of the 6 month warranty. Avoid using at all costs

Nice and pleasant transaction. Easy to navigate website. Fast delivery. Thank you very much.

Very simple process, everything went well.

Great price for my phone and delivered on time. No issues at all

Good experience

PAC code didn't work even though I did put it in correctly, also product didn't turn up next day and then turned up late the following day.

Very satisfied, placed order over weekend which was approved pretty quickly and phone sent next day.

Fast and easy

Very easy and efficient

Fast and efficient service what’s not to like!

Very good service. Got approval in the morning and phone on very next day. ❤️ will buy again.

Perfect phone fast service next day delivery

I m very happy getting my deal but having trouble to get delivery timing.

Placed an order for a new phone contract and it was confirmed with an order number. Credit check was fine and payment was taken. Didn’t receive a single email from Metrofone and my order didn’t arrive so I contacted them. They said the order was cancelled but cannot tell me why for security reasons, but it wasn’t because of credit checks. I asked why I didn’t receive any emails, not even a cancellation email, and they said my inbox was rejecting their mail. I asked if I write with a freedom of information request could they tell me the reason for rejection as surely by law they have to, but apparently they will not release this information for security reasons. And if I were to apply again it would instantly be rejected. Hopefully I will receive a refund. But I’m also feeling a little worried as it feels strange to be rejected for no reason and when they throw in a word like ‘security’ you wonder what’s going on.

Very smooth and easy transaction
New phone arrived in a blink of an eye

Great service, phone arrived when planned and the phone worked sweet straight out of the box.