Masori | Shop Reviews 

Item delivered as described. It is the third time that I bought some sound articles for my car. Items came well packed and the seller has a good communication too. 5 star

Purchased speakers set three weeks ago.
Professionally look like emails after purchase: contact with prive advisor, newsletter, tailored answers…
All seams nice and flashy, however: NO DELIVERY!!!!
After three weeks of mailing and blind promises, step up to FRAUD procedure by MasterCard.
Finally got the money back/ No Delivery after 21 days.
AVOID THE SITE ITS A SCUM !

AVOID THIS SHOP! Terrible customer service. Ordered Hertz 165CX speakers with an advertised delivery time of 3-7 days. After 10 days, there was absolutely zero delivery, zero updates, and zero response to my emails. Total lack of communication. I had to cancel the order and contact my bank to block the payment and initiate a refund. Only AFTER the bank intervened did they suddenly reply and cancel the order. Complete waste of time and highly unprofessional. Unreliable company, stay away!

A site I’d 100% recommend—excellent communication and top-quality products. It’s a must to check back regularly for their great offers.

I ordered a amplifier, was told a date of arrival,nothing, asked again was told they were waiting for stock,a few wks latter still nothing, and again was told waiting for stock, in the end I got fed up waiting so requested to cancil order,and I brought one else were, now up untill I requested cancellation communication was ok, as soon as I asked to cancil it,nothing I requested 3 times and yet nothing, then out the blue I got email stating they had sent it, then when I received it I asked to return it, they would not except returns as I live in the uk,but happy to send items to uk? so all in all not a great experience with them and would not recommend shopping from them, save yourself time and hassle go eles were.

Multiple times ordered and always super.
Quick and good products for a good price.
And customer service is also good, Quick Response and good feedback.

1-3 days shipping is for every product in the order, i waited 2 weeks already and everything is still not shipped. They probably won't ship anything soon, not worth it if you going to dispute the charge later on anyways

After 2 months from my order and various reminder emails today they wake up and offer me cheaper subwoofers because the ones ordered are not available. Simply ridiculous without adding anything else.

Customer service at this company is nothing short of a disgraceful joke. Based on numerous reviews, it's clear that the problem with severely delayed shipments is widespread, with many people waiting thirty to forty days for their orders. I am personally experiencing this, having waited over a month while being strung along with empty promises that the package will ship early this week, the courier is on their way, or it will arrive in just two more business days, all while they took my money long ago. Given this, everyone should unite and file petitions with consumer rights agencies, tax offices, and any other possible authority, and we must also report any new or subsidiary companies this business or corporation opens in the future to ensure they can no longer exploit customers.

Item was not in stock so an alternative was given. Which was also not in stock was told it was estimated in stock mid July now it’s 12 August and I’m told to just be patient. I didn’t spend 400€ to have no product

Good products and good delivery time. Only issue i had was with a out of stock item.

Worst customer support ever. There is one guy Robert that doesn’t want to answer my questions. He should be fired. He acts like he doesn’t understand questions. Don’t ever order from them. It is incredibile in 2026 to have such a customer experience. Waste of 400 euro.

You're lucky if you get what you've ordered in less than couple of weeks, with very slow to none email responses. I missed to look up reviews here, before ordered for the 1st time. And it was the 1st and last order here.

a few hundred euros, nothing deliverd after 3 weeks. the page said 5 days up to 14 days. the automated answer system called "max" gives you the same shitty reply everytime: everything is ready to be shipped.
it just never happens

Paypal gave them 10 days for a reply, either they didnt reply or they said they cant deliver.

money is in my account now, never again.

Order Came in without any issues. Packaging was okay but nothing special .

Took them about 2.5 weeks to ship everything tho.. and then another 4-5 days for it to arrive .

Terrible customer support. I placed order #70530 and within an hour realized I made a mistake and needed to upgrade to a more expensive item. I was fully willing to pay the price difference.
​I immediately tried to contact them through every available channel (replied to confirmation email, direct email to support, Facebook, Instagram) to hold the shipping and swap the item. I was completely ignored everywhere.
​Instead of helping a customer, they remained silent and shipped the wrong item days later, forcing an unnecessary return process. Customer service is completely nonexistent. I have already filed a formal complaint with the European Consumer Centre.

I am extremely disappointed with my experience with Masori.

I cancelled my order before it should have been dispatched, yet the item was still shipped to me. Since then, I have repeatedly contacted customer service asking for assistance and clear return instructions, but my emails have gone unanswered.

As an international customer in the UK, this has left me in a very difficult position. I have been trying to resolve the matter amicably, but the lack of communication has been frustrating and unprofessional.

Good customer service is not only about selling products—it is about supporting customers when something goes wrong. Unfortunately, that has not been my experience with Masori.

Until this issue is resolved, I cannot recommend buying from this company, especially if you are ordering from outside Germany. I hope Masori improves its customer service and communication with international customers.

They absolutely lie about delivery times. They are cheap and i did receive 1 of my 2 orders pretty quickly but the others is over a month ago when it should have been within 5 days. Already sent 2 emails, 1 evading the question of why it’s taking so long and the other a straight up lie of how there stock system gets updated on the website. The speakers I ordered are always listed to be delivered within 5 days. When I told them I should have received it over 4 times according to their websites product delivery times they lied and told me it takes a fem minutes before the website updates the delivery times and I had a very popular product. A couple of minutes isn’t a couple of months so that’s absolutely for a fact bullshit.

If you want your order quickly, order somewhere else.

Disappointed..

I orederd these accidentally, as I had a discount code to use..tried to cancel the ours sent numerous emails and no responses

With delivery, and £45 import tax they cost me a lot more than I could of got them for in the uk

And once they arrived they don't even have the speaker grilles like in the images when purchased

I've used them quite a few times to buy various items. But I definitely won't be again
Very very disappointed

Professional.