Marriott Reviews 

Three stars is being generous. Generally, the hotels are great and well-maintained; the staff is always eager to assist. My complaint is with Marriott Corporate - They are, at best, difficult to contact or receive help from. The Marriott website will send you in circles, forcing you to "Chat" with an AI chatbot that, when you state your case, will send you to a human. Plan on a 10-minute investment. If your need does not conform to the endless subjects Marriott has pre-chosen for you, you are in for a long process to get to a living human being.

Fairfield Marriott Panama City July 4 thru 7...broken elevator...no towels pool or room...no breakfast person on time on day 3....overnight front desk person extremely rude inept....garbage cans overflowing....fire alarm went off twice.... police presence times 3 squad cars

Stay at Marriott Residence Back Bay - our room felt like it was on a huge noisy roadway - garbage trucks were running picking up large bins staring at 5 AM making noise that was jolting - maybe it was our rekindled took 10 minutes for desk clerk to appear to check us in - 57 for parking

We’ve been staying weekly at the Residence Inn by Marriott in Jacksonville-Mayo Clinic area on San Pablo road. I’ve been traveling regularly for 30+ years and staying at several hotel brands. I prefer Marriotts due to my experiences but I have to say that my wife and I are especially impressed with the amenities, cleanliness and especially the pleasant, kind and helpful staff at the Residence Inn on San Pablo Road.
We’re staying there once a week while getting treatments at Mayo and after four stays they continue to impress us with their hospitality and service.
Rachel and the entire front desk staff are courteous and personable. Andre in Engineering is pleasant and helpful. The kitchen and bar area is always top-level.
We appreciate the outgoing folks and the clean, modern and happy environment. It means so much!

I’ve stayed at Marriotts for past 10 years and I will say that their employees are always upbeat & helpful. Additionally; their properties are well kept and maintained. I recently stayed at the Residence Inn in Portland Maine and in spite of some very intense weather their entrance and lobby was always clean and inviting . They did have some major renovations going on and during the week the crew was very nice and hard working to complete a total renovation of the breakfast area. They do an exemplary job in keeping customers happy in a very intense competitive industry.

Consistent quality across many locations.

So I usually stay at hiltons. I stayed at a marriott...Fairfield inn recently. A guest set his mattress on fire. Hotel was smoke and sprinkler from water filled. Should have been closed. But no money is more important too them than health. Overall marriotts have gone down hill. Franchise owners don't care. Fill the rooms! No marriott for me again