Magic Story Reviews 

283
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 279 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning book quality, beautiful artwork, and vibrant colors that make the stories feel like wonderful keepsakes. People also love how personalized and engaging the content is, noting that the avatars look remarkably like their children. However, some people mentioned experiencing frustrating delivery delays, long waiting times, and a lack of communication regarding unfulfilled orders. Others also noted frustrations with forced subscription rules, finding it difficult to select preferred book options or add extra characters. A few reviewers additionally mentioned occasional flaws where character likenesses did not match their expectations or specific details were missing from the pages.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the personalized books feature amazing quality... See more

Quality

Consumers find quality to be a source of great satisfaction and delight. Reviewers frequently highlight that... See more

User experience

Customers had ambiguous experiences with user experience, with opinions divided on how easy the platform is... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between smooth transactions and... See more

Subscription

Customers consistently note ambiguous experiences with subscription services, showing a wide range of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

book was excellent quality hard cover. character images looked exactly like the pictures. stories were very well write with valuable life lessons about growing up as a kid. Highly recommended, w... See more

Company replied

Rated 5 out of 5 stars

Easy to follow instructions that guide you from start to finish. Allows you to select different photos and preview the images and then decide or save them all. Looking forward to see how my granddaugh... See more

Company replied

Rated 5 out of 5 stars

The look of wonder on my grandchildren's faces when they realized the main character was them, was priceless! Each of them noticed a different way. One said: "She looks like me!" and then was so happy... See more

Company replied

Rated 5 out of 5 stars

The book turned out winderful! My grandchildren absolutely loved seeing themselves in the story. I initially purchased these books to help the children learn about emotions, and how to regulate them.... See more

Company replied



Company details

  1. Childrens Book Store
  2. Book Publisher

Written by the company

Magic Story creates personalized children’s books that turn every child into the hero of their own magical adventure. Our mission is to inspire creativity, build confidence, and foster emotional growth through stories that make reading an unforgettable family experience. Each book is tailored to your child’s name, likeness, and unique traits, featuring breathtaking illustrations and engaging themes such as Understanding Emotions and Facing Fears. Our stories help children develop life skills, build self-assurance, and spark their imagination while creating cherished family memories. Discover more at magicstory.com.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

283 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.3

All reviews

(283)

283 reviews in the last 12 months

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Rated 3 out of 5 stars

Poor choice of words to read to a young child

Beautiful illustrations. I'm sooo very disappointed in the story. The first few pages use angry, oppositional language from both mother and child.

"... young girl named **** began to get upset.
"I want to stay up! I'll put up a fight.
I don't need to sleep, not even at night!"

"Oh, will you?" her mother asked with a grin. "And where would this nighttime adventure begin?"

**** closed her eyes and thought really hard, "What about the woods behind the backyard?"

Also I wouldn't suggest to a small child to go searching out in the woods.

It's a gift so I'm going to recommend the parents adlib the first few pages. Very disappointing and a lot of money.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Worth it

I was skeptical but this really is the cutest gift. We have ordered 3 now and are excited for the next. My 3 year old nephew loves to see "himself" and read these books every night. The print quality is fantastic. The stories are adorable. Highly recommend.

2 September 2026
Rated 5 out of 5 stars

These stories are so cute

These stories are so cute! They portray the child in such a real light. The story is so cute and well written. Then you get songs to download with the book. Really worth it!

3 September 2026
Rated 5 out of 5 stars

These books are adorable i love…

These books are adorable i love reading these to my 2 year old grandbaby the books are filled with such fun stories. Best of all they are personalized with Riley’s picture that looks exactly like him , i am so glad i found them.

25 August 2026
Magic Story logo

Reply from Magic Story

Robyn, this absolutely made our day. Knowing Riley sees himself on every page, and that the two of you get to share those stories together, is exactly why we make these books. Thank you so much for finding us, and give that sweet grandbaby a hug from all of us. — The Magic Story Team

Rated 1 out of 5 stars

I cancelled my subscription but I have…

I cancelled my subscription but I have just gotten another charge. It would be better if there were actually a person to speak with over the phone to stop a shipment from coming rather than an ai chat and then you wait to hear back in an email. I cancelled last month and just got a charge on my bank account today.

19 August 2026
Rated 5 out of 5 stars

Love the books

Love the books, stories and pictures.

15 August 2026
Magic Story logo

Reply from Magic Story

Thank you, Iris! We put a lot of care into both the stories and the illustrations, so hearing that they're both landing well means a great deal to us. Thanks for taking a moment to share it. — The Magic Story Team

Rated 1 out of 5 stars

I never know which book I need to buy

I never know which book I need to buy, and I can never figure out how to add another person to the book. It seems impossible to pay the extra $4.99 through the app! The app is horrible and extremely frustrating to use. I love the books you guys make, they are amazing. but unfortunately, your app is awful and really needs improvement.

20 August 2026
Rated 2 out of 5 stars

No No No

No No No! Watch out! Cute books! But a monthly fee!!! No! Now I have to figure out how to stop this craziness! I just wanted ONE book! Pay and that’s it! Now let’s see how easy or hard this will be to get them to stop chg my bank account $28.98/mo.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Love the magic story

Love the magic story. I plan on getting more.

2 July 2026
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Reply from Magic Story

Thank you, Linda! We're so glad the story was a hit, and we'd love to be part of the next one. Plenty more adventures waiting whenever you're ready. — The Magic Story Team

Rated 5 out of 5 stars

I have order many books now from Magic…

I have order many books now from Magic Story and the quality is amazing! I have referred these books to several people now. I'm taking a break for a bit as my grandson is still young 2yrs. Once he starts reading more I will resume my monthly subscription.

12 August 2026
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Reply from Magic Story

Christie, thank you, both for the kind words about the quality and for sending friends our way. That means a great deal to a small team like ours. Enjoy this stage with your grandson, and we'll be right here whenever he's ready for more books. — The Magic Story Team

Rated 5 out of 5 stars

My granddaughter is loving all her…

My granddaughter is loving all her books. She loves seeing herself in the book. The stories and graphics are amazing.

14 August 2026
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Reply from Magic Story

Thank you, Lucy! That moment when a child spots herself on the page never gets old for us either. So happy your granddaughter is loving her books, and thank you for the kind words about the stories and artwork. — The Magic Story Team

Rated 4 out of 5 stars

I love the concept

I love the concept. Price is reasonable but a bit pricey for some families. I wish there was a way to add characters to each book— like picking the dog for a pet in each book etc.

13 August 2026
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Reply from Magic Story

Thank you, Natalie, and thank you especially for the honest feedback. Being able to add characters to a story, a family pet included, is one of the most requested ideas we hear, and it's firmly on our list. We also hear you on price, and making the books more accessible to more families is something we always keep under consideration. — The Magic Story Team

Rated 5 out of 5 stars

Loved the books

Lived the books

13 August 2026
Magic Story logo

Reply from Magic Story

Thank you, Jacqueline! So glad the books were a hit. We really appreciate you taking a moment to leave a review. — The Magic Story Team

Rated 5 out of 5 stars

When I reached out they were fast at…

When I reached out they were fast at responding and took care of my issue

5 August 2026
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Reply from Magic Story

Thank you for this! Sorting things out quickly is something we care a lot about, so we're glad the team came through for you. Please don't hesitate to reach out anytime. — The Magic Story Team

Rated 5 out of 5 stars

We Love it!

Love it. My daughter loves it because her name is in the book.

11 August 2026
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Reply from Magic Story

Thank you, Tiffany! Seeing her own name printed in a real book is a pretty magical moment at that age. So glad she loves it. — The Magic Story Team

Rated 5 out of 5 stars

The look of wonder on my…

The look of wonder on my grandchildren's faces when they realized the main character was them, was priceless! Each of them noticed a different way. One said: "She looks like me!" and then was so happy when I told her it is her. One grandson noticed the outfit the character was wearing before anything else. It was such fun watching each of them discover that they were the star of the story. The topics are perfect for all the different challenges they are facing in their young lives like first days of school, dealing with big feelings and how to control and deal with emotions. They love the books and they are such good quality they can last a lifetime and be shown to THEIR children one day. I will continue to buy new ones for years to come.

4 August 2026
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Reply from Magic Story

Joanne, what a wonderful thing to read. "She looks like me!" is the exact moment every book is built around, and hearing that each of your grandchildren discovered it in their own way, one through the face, one through the outfit, is the best kind of feedback we could get. We're glad the topics are landing too; first days and big feelings are the ones we work hardest on. Thank you for being with us. — The Magic Story Team

Rated 5 out of 5 stars

Beautiful Book

It was very rocky at first but they worked very hard to make it right. Overall the quality of the book I purchased "I Love You Grandma" is Beautiful. The images look very much like the ones that I uploaded.
Thank you Magic Story. Please include other names for Grandma as you grow! 😊

7 August 2026
Unprompted review
Magic Story logo

Reply from Magic Story

Rhonda, thank you for sticking with us through the rocky start and for giving the team the chance to make it right. We're really glad the finished "I Love You Grandma" book turned out beautifully and that the illustrations look like the photos you uploaded. Your suggestion about offering more names for Grandma is a good one and we've passed it straight to the team. — The Magic Story Team

Rated 5 out of 5 stars
Magic Story logo

Reply from Magic Story

Thank you, Michele! More of the actual child on the page is exactly the kind of feedback we want to hear, and we've passed it along to our illustration team — they're always working on ways to make the likeness stronger. We appreciate you taking the time. — The Magic Story Team

Rated 5 out of 5 stars

Quality exceeded my expectations

Very user friendly
Great experience I can't wait to see the next book
The quality was beyond my expectations

4 July 2026
Magic Story logo

Reply from Magic Story

Thank you, Laura! We work hard on both ends of this as an ordering experience that stays simple and a book that feels special when it actually arrives, so hearing the quality beat your expectations means a lot. We hope the next one is every bit as good. — The Magic Story Team

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