Model2play Reviews 

248
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 4 out of 5 stars

Bought something by mistake. Asked about a refund. Was sent to escalation team. Have been promised a refund. So hopefully problem solved. Been dealing with Eugene, very helpful.

Rated 4 out of 5 stars

I had ordered an item which I have not received. After a couple of emails back and forth. My case has been resolved with me receiving a refund as long I leave a review. I am awaiting my refund. But th... See more

Rated 4 out of 5 stars

I don't understand why my payment was rejected. The payment was for 19.99€ for a box of World Cup trading cards, and they're trying to charge me an additional 13.99€ It's true that they contacted me... See more


Contact info

3.9

Great

TrustScore 4 out of 5

248 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.9

All reviews

(248)

248 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not buy from this company.

Do not buy from this company.
they are thieves
In my experience, this company took my money and I never received the product. They promised a refund, but I still have not received my €49.99 back. I believe this is a dishonest business practice. Be careful before making any purchase from them.

30 July 2026
Unprompted review
Rated 1 out of 5 stars

Scam / phishing company

**Please read the 'positive' rated reviews carefully!! They're not positive, but most authors are blackmailed to leave a positive review in order to get their money back! **

Model2play / Dewlure is a 100% scam company who performed phishing using a Rituals-like email address.
Tricked me into accepting a giftset, ended up with a membership of EU22.99 without knowing I subscribed for this (this was mentioned somewhere in the T&C according to CS).
While their customer service confirmed my request to cancel the membership, they instead reduced it to a new EU8.85 membership.
Immediately had my CC blocked for them to stop taking money.

*Review Update 3-aug*
I would get my money back if I would leave a review, which I did.
While their CS communicates to strive for transparency, they are now blackmailing me to remove my initial negative review before reimbursing the above mentioned 23 and 9 euros.

13 July 2026
Unprompted review
Rated 4 out of 5 stars

I had ordered an item which I have not…

I had ordered an item which I have not received. After a couple of emails back and forth. My case has been resolved with me receiving a refund as long I leave a review. I am awaiting my refund. But they will look at each issue appropriately to Your issue and try to resolve it as soon and possible

30 June 2026
Unprompted review
Rated 1 out of 5 stars

[SCAM-Likely] and probably highly automated Support

I don't know if this company sell stuff or so.
But I was tricked into entering my data for some goody and than they started to charge more and more sums on my creditcard.
After contacting them they (probably a Bot) said the will issue a refund and nothing happen except more money was drained from the account. If by a miracel they pay the money back, after now more than 14 days, I would be surprised.
Beware: They try to get you to post a positive review, so that they can "finish" the transaction. Don't fall for it. Good Luck to any other user (ps.: they seem to send mail from several domains)

9 June 2026
Unprompted review
Rated 1 out of 5 stars

This website is SCAM

This website is linked to deceptive offers, non-fulfillment after payment, or data collection under false pretenses.

What users usually see: copied branding, fake trust badges, edited reviews, and checkout pressure (timers, "last items", "verify payment"). These signals are easy to fake and should not be treated as proof of legitimacy.

12 May 2026
Unprompted review

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