I’ve been with Mobile Club for almost two years now and have consistently been impressed by their service and customer care. I’d definitely recommend Mobile Club to others! 🙌🏼
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Excellent and fast service. Always been a satisfied client for 2 years. Recently changed my phone (was extremely easy with them). Experienced a minor problem a long the way, but the service team was... See more
Company replied
I paid every month my phone but they keep asking me to pay more while I already paid. Then they threaten me for saying they will block my phone in 5 days while I paid everything. I already sending the... See more
Company replied
i can’t praise Mobile Club’s customer service enough!! it was absolutely perfect from start to finish. every interaction was professional, efficient, and incredibly thoughtful. they went above and... See more
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Company details
Written by the company
La location de smartphones est la meilleure manière de s’offrir un smartphone aujourd’hui. Toi aussi, rejoins le club ! Viens louer le téléphone de tes rêves ✌️
Contact info
92100, Boulogne-Billancourt, France
- mobile.club
4.0
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy customer for almost 2 years!
I’ve been with Mobile Club for almost two years now and have consistently been impressed by their service and customer care. I’d definitely recommend Mobile Club to others! 🙌🏼
28 April 2026
Unprompted review
Reply from Mobile Club
Thank you so much for your kind words and for being with Mobile Club for almost two years! We’re really happy to hear that you’ve been satisfied with our service and customer care. Your recommendation truly means a lot to us !
Thanks again for your trust and support 💛
They wanna steal my money.
I paid every month my phone but they keep asking me to pay more while I already paid. Then they threaten me for saying they will block my phone in 5 days while I paid everything. I already sending them the proof and i'm waiting for their answers.
25 March 2026
Unprompted review
Reply from Mobile Club
Thank you for your message.
We understand your concern. However, we were not able to identify your account with the information provided.
Could you please contact us at hello@mobile.club
with your details and proof of payment so we can assist you further?
Once we receive your information, we will review your case as soon as possible.
Thank you for your patience.
Excellent Customer Service Experience
I had a very positive experience with Mobile Club’s customer service. They were helpful, responsive, and made the whole process smooth and easy. I really appreciated their support.
2 July 2025
Unprompted review
Reply from Mobile Club
Hi Selma,
Thank you so much for your kind words! 😊
We’re delighted to hear that you had a smooth and positive experience with our customer service. Our team always strives to be helpful and responsive, so it’s great to know it made a difference.
We truly appreciate your trust and support. If you ever need anything, we're just a message away!
Best regards,
I got scammed
Hello. I want to start by saying I got scammed. I wanted to get a phone from them and they declined. In the mean time as I waited for a response if they’ll accept to give me a phone they charged me twice 191,80€. They refunded me only once and I emailed them they said that in a couple of days I’ll be getting the money back. It’s been a year since I’m waiting and now they won’t even respond to my emails. I’m still hoping they’ll at lest respond.
25 July 2024
Unprompted review
Reply from Mobile Club
Hello Cosmin,
After checking, the second refund had not been triggered automatically due to a technical bug. The anomaly has been corrected and the refund has been issued. You should see the money back in your account within 5 to 7 working days.
As mentioned in our last exchange, we were in the process of contacting the teams concerned to rectify the situation.
What a terrible company
What a terrible company. They wanted direct access to my business bank account. Having been scammed previously there is no chance on earth i will reveal personal banking details
15 April 2025
Unprompted review
Reply from Mobile Club
Good Morning Jason, we fully understand your dissatisfaction.
This document is used to validate that the bank identity statement provided corresponds to your main account, and thus to prevent the production of forgeries and bank account usurpations. In short, we've added this document to protect you.
However, I can assure you that your order has been cancelled and refunded.
Please allow 5 to 7 working days for the money to appear in your account. This may take longer or shorter depending on your bank.
If your order was placed within the last 7 days, you have not been debited; this is a bank imprint: the Mobile Club direct debit should disappear from your bank statement in the next few days. Please note that these times may vary depending on the bank and may take longer.
If your order was placed more than 7 days ago, this is a standard refund. You should see the money back in your account within 5 to 7 working days.
Please don't hesitate to contact us if you have any questions or need further assistance.
amazing customer service, recommend 100%!!
i can’t praise Mobile Club’s customer service enough!! it was absolutely perfect from start to finish. every interaction was professional, efficient, and incredibly thoughtful. they went above and beyond to ensure my questions were answered and my issue resolved quickly and smoothly.
what really stood out was how proactive and clear they were in their communication, i felt completely supported and considered throughout the process, and it’s obvious that customer satisfaction is one of their priorities which makes this experience even more satisfying !! honestly, I have nothing but good things to say—everything was handled flawlessly. thank you again!!!!!
It’s rare to find such exceptional service these days, and I wouldn’t hesitate to recommend them to anyone. Mobile Club is setting the standard for customer care.
19 December 2024
Unprompted review
Reply from Mobile Club
Thank you so much for your kind message! Our customer service is here for you, and we’re thrilled to have been able to provide such a positive experience. Your satisfaction is our top priority, and we truly appreciate your feedback. Please don't hesitate to reach out if you need anything at all. Thanks again for your valuable comments Azkaa ⭐️!
Reply from Mobile Club
Thank you ⭐️
Reply from Mobile Club
Thank you 🤩
Excellent
Excellent service client, rapide et efficace. J'ai un iPhone 13 reconditionné qui fonctionne super bien. Belle initiative pour la planète !
21 May 2024
Unprompted review
Reply from Mobile Club
Merci beaucoup, Anna ! 🌱 N’hésitez pas à nous écrire par mail à hello@mobile.club en cas de besoin 😍
Reply from Mobile Club
Un grand merci, Lancelot ! Et bienvenue dans le Club 🥳
Reply from Mobile Club
Merci pour ce retour, Michael ! Profitez bien de votre nouveau téléphone 🫶🏼
Reply from Mobile Club
Un grand merci, Barkissa ! Et bienvenue dans le Club 🥳
Great product very good condition
28 December 2023
Reply from Mobile Club
Thank you a lot, Vinicius ! 🥳
Fast reply with clear explanation to my…
Fast reply with clear explanation to my request!
22 November 2023
Unprompted review
Reply from Mobile Club
Thank you Jihane 🥰
Changement de tel direct
12 October 2023
Unprompted review
Reply from Mobile Club
Merci Eve, pour vos 5 ⭐️
Reply from Mobile Club
Thank you 🫶🏼
Excellent and fast service
Excellent and fast service.
Always been a satisfied client for 2 years. Recently changed my phone (was extremely easy with them). Experienced a minor problem a long the way, but the service team was both quick to resolve and in a very service minded way. Can only recommend.
8 September 2023
Unprompted review
Reply from Mobile Club
Thank you very much 🫶🏼
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