Lucyandclaire Charleston Reviews 

The dresses I purchased were terrible. Nothing like the ads. I asked to return them for a refund. They emailed me back asking for more information, which I supplied. They never replied. I emailed them several times with no reply. This company is a scam. They take your money and run.

Please refrain from ordering from this business.

I spent £220 and when the order arrived the materials are nothing to do with the pictures. Not labels on them cheap clothing that you would not even find the any high street shops.

I sent their order back which cost me £50 and they refunded today only £86

I am in shock and disbelieve.

I am going to open a fraud case with the bank now to trace them.

This is a HUGE scam. I wish I could give it a 0. There is no charming southern Charleston mother and daughter boutique. It’s all a big lie. The dress was made of cheap polyester that no one would wear in the heat of the southern US. and the “Hassle free returns” is anything but.

First they tell you send a photo. Then they tell you to keep the worthless garment and they’ll send you something else. So you’d have two worthless garments. Then they tell you to send it to China at your expense and you might get a percentage of what you paid. If they deem you deserve it.

I should have smelled this rotten trick. But I didn’t. Don’t fall for it. And watch out because they just change their name when enough of us get burned and start getting the word out. My lesson. No matter how good some unknown vendor may look on FB. Stick to known labels.

I've basically been living in this knit dress since it arrived last Tuesday. The material is actually breathable, which helps a lot since it gets so humid here. I did email Jessica before buying to see if I needed to size down because of the relaxed fit, and her advice to stick to my normal size was right. It drapes nicely without looking sloppy. The pockets are a bit deep though, so my phone bounces around a bit when I walk. Still, it's just really easy to throw on for errands.

I wore the Cerelia dress to the office on Thursday and it was actually comfortable enough to keep on for dinner after. The knit material is surprisingly breathable. I usually avoid knits because they tend to cling right to my stomach, but the way this one flows really does smooth everything out like they claimed. It just drapes past my midsection without looking completely boxy. My only minor issue is that it's a bit long on me since I'm 5'3, so the midi hem hits much lower on my calf than it does on the model. But with a slight block heel it looks fine. It's just nice having something I can pull on in the morning that feels effortless but still looks like I put some thought into my outfit.

Very bad business practices! “Store” is in China not Charleston. No easy return policy as stated on website. Returns to China cost almost as much as amount of order.

Blouses shipping time was approximately a 2 week wait, but shipped from China. Fit is bad. Material used is a cheap synthetic and sewing is subpar! No brand labels, no fiber content, no washing instructions. Just awful!

Company responded with offer on discounts on another purchase and ignored my request for a refund—-three times. I contacted my credit card company and they are contacting the seller’s bank.

I will file complaints with the proper consumer protection organizations.

UPDATE: My response to your reply. No where does your website state that the company operates from China. You say “easy returns” on your website. I wrote 3 times and received a canned robotic response that never offered to tell me how to return the item. I’m DONE dealing with your business. I have filed a complaint with my credit card company.

They do not have a real location in Charleston like they intimidate on their site and no phone number. Will not except a return and the dresses were not as they advertised I would never order from them. I learned my lesson

Lucy & Claire is a scam, they are VERY professional when it comes to replying to your issue and it makes them seem legit BUT - inferior material from CHINA, the “Charleston” come on is a lie and when I requested a return - crickets. Do not order from this company!! In addition - L&C just replied to my review and as always were SO attentive but please be aware, it is a SCAM, the two dresses I ordered had NO labels, no instructions for care and took forever to be mailed to me. They are in the garbage because L&C NEVER gave me return instructions and are now aware people have caught on to them. Buyer Beware!!!!

The image online was not the item received. Classic bait and switch. I was offered another item for “free” instead of returning as long as I paid $20 in shipping. Therefore I would’ve paid approximately $70 for two items of clothing worth maybe $25. Do NOT trust this company.

The shipping took a very long time. The quality of the material of the clothing was very poor and not at all like the images on the website. Sizing was off. No labels to describe laundering instructions. Return for refund requires buyer to pay for shipping to warehouse in China.
Terrible experience overall.

I placed an order for a top that appears to be linen or cotton on the website. The item I received is some type of cheap synthetic fabric that does not fall well. In addition the feel is stiff and uncomfortable. The cost to return is almost the price of the garment. Really awful and deceptive.

To begin, I am very satisfied with the dress I ordered.
The first dress I ordered was too tight in the bust, due to my inaccurate measuring. The second dress fit perfectly.
The Customer Service correspondence was immediately the next day.And each time I had to write to Lucy & Claire,due to my carelessness, (due to my ordering the wrong size the furst time and wrong color the second time) was responded to the next day.
My one complaint is that Lucy & Claire do NOT issue a refund. Instead, I was told to keep the misordered dress & send $9.95. I did that, got the dress in the correct color & size. The time from the order to my receiving the dress was reasonable- about two weeks or less can't remember.

Oh how I wish I had read these reviews before I wasted my money. Totally wrong sizing on one item and binding on the sleeves of the other that is so small that you cannot wear it. Never again.

A blouse I received is defective with dye spots in numerous places. The fabric is cheap and uncomfortable. The company states that they will not refund for defective items, only replace them. I would never accept a replacement for such an item. This business is clearly fraudulent. You also have to return
merchandise to Asia at your expense and then they will consider a refund. Bogus!!!!!!

NOT A CHARLESTON BOUTIQUE! I am very disappointed with the items I received-they are certainly NOT what was shown in the photos. Yes, 16 day delivery time because the items are coming from CHINA. No, I do not recommend them and will not order again. SO DISAPPOINTED this scam is designed to look like a small business in Charleston, and obviously many people have been deceived. DO MOT ORDER FTOM LUCY AND CLAIRE.

XL is not true to size….not good quality material….ads were deceiving. I will not order from this website again.

** Update: after many emails, including to the WY Attorney General’s Office and a Trust Pilot post, I received a full refund. A reputable company would not have made it so difficult. **
This is a scam retailer. When I tried to return an item they said to pick another item that they would send at no charge. When the 2nd item did not fit I asked for return address, return authorization # and a refund to my credit card. Lucy & Claire refused saying they settled my account when they sent the 2nd dress. I was never informed about the inability to return both dresses even though I followed their website’s return policy steps. Reading other reviews I can see that I would have had to send the items to China! Their website shows a WY address so I reported the company to the State Attorney General’s office and the Better Business Bureau. I lost $60 with this fraudulent transaction.

There are two companies with very similar names: Lucy and Claire, which is legitimate, and Lucy-Clara, which doesn't seem to be. I ordered from Lucy-Clara and received two items. As other posters have indicated, the material was inferior and the sizing was off, and I decided to return them. After I contacted Lucy-Clara to arrange a return, I received a response that I could either keep the items and get a 20% credit, or return the items directly to their warehouse in China which was likely to cost $30-40 for shipping plus customs duties - for items that cost about $65.
The real LucyandClaire reached out to me and explained about the two similar names. Please be careful in ordering from the right company, LucyandClaire.

Horrible experience. I must have been at a weak moment because I know better than to trust unknown online companies. I seriously thought I was supporting a small boutique in Charleston, SC. The material is terrible. The sizing is completely wrong. Refunds and returns are totally worthless. I will count this up as a HUGE MISTAKE.

This company gives you the impression it is a USA based one. It is NOT. it’s directly from China and I have been trying to get a total refund and they keep sending me “goodwill gesture” of 15% refund and I get to keep it to a 30% refund to send it back at my very expensive own cost. You WILL NOT be able to get a full refund from these people.