lubluelu Reviews 

I purchased a Lubluelu CHYW201 Smart Window Cleaning Robot directly from their official website.

Unfortunately, due to an unexpected house move, I decided to return the product. The item is completely unopened, unused, and still in its original packaging.

I contacted Lubluelu well within their advertised 30-day return period. They acknowledged my return request and confirmed that I was eligible to return the product.

However, I was then told that I would need to ship the product from the UK to Germany at my own expense.

I could not find any clear information on their website stating that UK customers would be required to return products internationally, especially when their shipping policy refers to a UK warehouse.

I asked whether I could return the product to a UK address or receive a prepaid return label. Despite following up, I have received no response.

Even more frustratingly, they specifically instructed me not to send the product without return authorisation, yet they have failed to provide the necessary confirmation.

What is the point of advertising a 30-day return policy if customers cannot get the support they need to complete a return?

I am extremely disappointed with this experience. A simple return request has turned into an unnecessarily stressful and frustrating process.

My advice to UK customers: Think very carefully before buying directly from Lubluelu. Make sure you understand where you may have to return the product and how much it could cost you.

I am still waiting for a proper response and a reasonable resolution.

Shocking service, I was gifted a robotic vacuum for Christmas and loved it, I recommend to several friends how each purchase on.
When my less than a year old charging station, broke I looked to buy a new one to find out they are not available in the UK, no one seems to be able to say when this part will be back in stock and you can not charge the device in any other way, rendering the vacuum useless....

Awful awful garbage. This is not an intelligent cleaning product, constantly gets stuck, constantly forget where the charger is. What a piece of trash

Got a robot hoover however it doesn’t acknowledge the mop function. Contacted customer service. Genuinely the worst customer service I’ve ever had dealings with. The email trail is about 18 emails long and counting and this has been for about 3weeks now. Going around in circles and all I asked was for some advice on how to get the robot to acknowledge that the mop is installed.

Not worth the bother. Go and buy a Shark or Dyson Hoover.

BEWARE of this company, it is an absolute scam. I mistakenly purchased this product and within minutes I emailed them looking to cancel. Ordered at 13.49, cancelled at 13.54 same day so they could not have started the process the ship. I received back an email following a further email to chase update from a lady called Zara who said she would help -this was within 1 day, then I awoke this morning to say cancellation request was declined and it was processed and on its way. Stupidly on this occasion I did not look up Trustpilot before I purchased as the reviews are extremely bad so I am not the first and no doubt will not be the last.

Quick, thorough assistance. Answered all of my questions.

I bought a robot vacuum on ebay from this company, which failed yesterday. within the 1 year warranty period. THe company is refusing to honor the warrnty claimed on the listing. The warranty is worth nothing, and the product fails in under a year. AVOID THIS COMPANY

Order: 13-12496-40336 from the Ebay shop

Very disappointing customer service and shopping experience

Unfortunately, my experience with the Lubluelu shop on eBay was very disappointing. The customer service was not helpful, and dealing with the issue was frustrating and time-consuming.

I expected better communication and support from the seller, but my concerns were not handled in a satisfactory way. The overall experience left me feeling that customer service was not a priority.

I hope the seller takes this feedback seriously and improves communication and customer support for future customers. Based on my experience, I would be very cautious about purchasing from this shop again.

The vacuum works well until it doesn't.

My vacuum stopped charging, so I contacted them via their eBay store, as that's where I purchased it. After going back and forth to try to get it working, I said it still doesn't charge and awaited a reply. I didn't get a reply for a few days, so tried to contact them again. I have now been blocked on eBay by them, so I cannot contact them. Emails go unanswered. DON'T BUY from them.

Absolutely terrible experience with Lubluelu.
I ordered a robot vacuum and received an incomplete product with one of the side brushes missing. I sent them clear photos and even their own customer service eventually admitted in writing that they could see the side brush was missing.
You would think that would be the end of it and they would simply arrange a refund. Nope.
I contacted them on 20 August and was told somebody would contact me within 24 hours. Nobody did. I contacted them again on 21 August and was promised AGAIN that somebody would contact me within 24 hours. Nothing.
By 25 August, their own customer service acknowledged that I had already been waiting FIVE DAYS without the promised follow-up — and guess what they told me? Someone would contact me within another 24 hours!
How many “24 hours” does a company need to deal with a product they themselves acknowledge arrived incomplete?
At this point I have had enough. I paid £154.37 for the product and I am now pursuing the matter through my credit card provider under Section 75.
Based on my experience, the customer service is an absolute joke. They keep making promises and then doing nothing. It genuinely feels like they are just trying to delay things until customers give up.
I would strongly advise people to think twice before buying from this company. I certainly won't be buying from them again.

10 Trys = one good support by a real Human
9 fails with ki

I like the machines and I have 3!! Cleans well, nice app when you get the hang of it but the customer service is appaling. Basically there isn’t any.
I would advise buying through Amazon or eBay so that you have some comeback if there is a problem.

Unfortunately my new machine was bought on their website. Now i cant find supplies for it and I keep getting a robot called Ava replying with the wrong information. The robot is useless if I cant get supplies

In the past i did have a problem but i was refunded because I bought it through Amazon

Bought first vacuum and adaptor cable split on 2nd week. Contacted customer service who promised replacement charger. This was 3 months ago. They then said no adaptors so they would send replacment vacuum. Still nothing and i have contacted them on many occasions. They do not uphold warranty clause and are shocking to deal with. Never again.

Do not buy from this company total scam and the things they sell are crap stay away

Terrible in every way. Faulty robot vacuum; emails went round and round in circles for many months. They are scammers. AVOID!

Well the reviews here say it all don't they - they sell you garbage, then won't accept returns - serves myself right i should have read these before I purchased

I bought a robotic hoover from them and it only worked for 3 to 4 months, then the batteries failed. I contacted customer service and was refused a replacement. I would not rate this product overall as it requires alot of attention to keep it working.

The company ignores you until you go away.

Ordered a vacuum from them and a specific model. They sent me a different model which was broken and damaged and they ignored all communications sent to them via, email, online chat and through the sellers page.

They don't care about you as a customer they just want your money. Bad customer service is one thing but no customer service is just unacceptable.

Feels like these companies should be regulated in the uk as they all breach consumer rights.

I bought the cf-x2101a a few yrs ago reached out when it gave me an error message and stopped working NO RESPONSE! NO ACKNOWLEDGEMENT! NOTHING. at the time the item was over 250.00 for me to only use it less than 4xs. Now....after yrs of sitting in guess it reset? But the roller doesn't spin so the vacuum doesn't do its job it just holds water in the chamber. what i thought was a GREAT BUY turned out to be the WORST PURCHASE EVER! WHO HAS $ LIKE THAT TO WASTE? NOT ME BUT I GUESS I DO

I purchased the lubluelu 202. And the motor head stop working after 8 months. The brush coupler got fused to the housing. I seen so many negative reviews regarding purchase from their eBay store that I was quite surprised when they send me the replacement head. If anyone is experiencing issues with their product just reach out to the manufacturer, you never know. I didn’t give them five star because they are very likely under staffed and their response too some time.